I try to use Smartbox gift but honestly very confusing system. Voucher process not clear and many options showing but when I try book, mostly not available. Customer support also slow reply, I wait ma... See more
Company replied
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Hotel reception staff were helpful and efficient. The room was comfortable & spacious. The on-site restaurant had tasty food (reservation was needed). On the down side, the saunas were not unisex s... See more
I am writing this from the USA and I am appalled by the lack of professionalism. I paid for a physical gift box with Chronopost Express shipping to ensure delivery by today. Not only... See more
Company replied
Dear sirs! Thank you for your very nice service and huge variety of opportunities and options. We used it to make nice present to my cousinn and his wife. In addition it is very convenient to make th... See more
Company details
Written by the company
Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ? Smartbox, N°1 du coffret-cadeau d’expérience en Europe, a sélectionné pour vous plus de 180 000 expériences uniques pour des souvenirs inoubliables. OFFREZ LE CADEAU À VIVRE !
Contact info
United Kingdom
- smartbox.com/fr
offre promo reellement interessante
22 November 2021
Unprompted review
Simple et clair
22 November 2021
Très simple le site et facile à faire
20 November 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Simple et rapide
3 November 2021
Reply from Smartbox France
Bonjour Baptiste,
Nous sommes ravis d'apprendre que vous êtes satisfait de nos délais de livraison et de notre produit.
Nous vous souhaitons une excellente expérience chez l'un de nos partenaires !
Très bonne journée à vous !
Cordialement,
Anna
impossible d'utiliser un code réduction…
impossible d'utiliser un code réduction au moment de l'achat
25 October 2021
Reply from Smartbox France
Bonjour,
Nous sommes désolés d'apprendre que vous ne savez pas utiliser votre code promo.
Afin de trouver une solution éventuelle, je vous invite à nous contacter.
Notre service client reste à votre disposition du lundi au vendredi de 09h à 18h.
Vous pouvez également nous contacter via un message privé sur nos réseaux sociaux.
Merci pour votre compréhension.
Cordialement,
Tristan
Reply from Smartbox France
Bonjour,
Merci pour votre retour.
Très bonne journée à vous !
Cordialement,
Tristan
Impossible de commander sur le site ni…
Impossible de commander sur le site ni sur l'App.
Service client bon efficace
17 September 2021
Unprompted review
Reply from Smartbox France
Bonjour,
Nous sommes navrés pour ce désagrément et tenons compte de votre avis.
Nous essayons de rendre l'expérience de chaque client et bénéficiaire aisé et agréable en travaillant sur notre contenu quotidiennement.
Nous sommes dependant ravis d'apprendre que notre collègue a pu trouver une solution suite à votre demande.
Très bonne journée à vous !
Cordialement,
Hervé
Parfait timing
16 September 2021
Reply from Smartbox France
Bonjour,
Nous vous remercions grandement pour ce retour positif .
Toutes nos équipes sont mobilisées pour satisfaire vos attentes.
Excellente journée.
Hervé
facile e veloce
15 September 2021
Unprompted review
Reply from Smartbox France
Buongiorno,
Grazie per il tuo feedback.
Buongiorno a te !
Cordiali saluti,
Tristano
Reply from Smartbox France
Hello,
We are delighted to hear that your experience went smoothly.
Good day to you !
Regards,
Tristan
Total rip off
Total rip off. Although it’s always nice to revive gifts from people but in my view these are a complete con to the point where I actually hate getting them. I’ve had a number of these type of gifts over the past 10 years and I can honestly say they are all a con. This particular one from supposed Smartbox, was one of the worst. The website is shocking as is the options on where you can use. Add that to expired dates basically you are giving your money away. I’ve tried 3 different events with smart box and all locations say they no longer accept smart box. One of them said this was to do with Smartbox not paying. This is nothing more than a pyramid scheme oh and you can’t speak to anyone to get your money back. Avoid at all costs. I can’t believe in this day and age this can be legal.
4 September 2021
Unprompted review
Friends Anniversary ruined
Bought High Street Dining voucher for a friends anniversary, Their evening was a disaster, due to incompetent action of the manager of The Bella Italia, at Gunwharf Quays Portsmouth.
Anniversary totally ruined. Will not use Bella Italia in the future.
26 August 2021
Unprompted review
Reply from Smartbox France
Hello,
I'm really sorry to read your feedback on your Smartbox experience.
You can send your complaint request directly by contacting us by email so that the department concerned can study your file.
If you have photos to attach to them, please let them know.
Excellent day.
Tristan
Website was very difficult to navigate…
Website was very difficult to navigate and unclear. There are not enough places near to where I live, to choose from. I found one, down south, Chateau at Ginestas, and tried to reserve but was told that they have one room reserved for smartbox vouchers in the high season (which is when we are near by) and that they were full booked until summer 2023. I contacted them asking about reserving for then, but they did not reply. One gets the feeling that smarbox voucher holders are NOT felt to be worth taking any trouble over.
21 August 2021
Unprompted review
Reply from Smartbox France
Hello,
We are sorry to read you. However, our partners have a certain number of rooms allocated to Smartbox, just as they have, for example, different quotas for other reservation platforms.
We put everything in place to ensure that everything goes for the best, however it is true that reservations depend on the availability of our partners.
We thank you for your understanding and we wish you a pleasant day.
Regards,
The Smartbox team
Bon service en ligne et bon choix de box
20 August 2021
Reply from Smartbox France
Bonjour,
Merci pour votre retour concernant notre gamme de produits.
Nous vous souhaitons une agréable expérience avec votre nouvelle box !
Très bonne journée à vous !
Cordialement,
Tristan
Transaction simple et rapide.
29 July 2021
Reply from Smartbox France
Bonjour Mme Gard,
Nous sommes ravis d'apprendre que notre site vous a été facile d'utilisation et que vous avez pu trouver le coffret souhaité.
Nous vous souhaitons une excellente expérience avec notre produit !
Tres bonne journée à vous et à bientôt !
Cordialement,
Anna
Reply from Smartbox France
Bonjour,
Nous sommes ravis d'apprendre que notre site vous a été facile d'utilisation et que vous avez pu trouver le coffret souhaité.
Nous vous souhaitons une excellente expérience avec notre produit !
Très bonne journée à vous et à bientôt !
Cordialement,
Tristan
Un grand choix de box dans de supers…
Un grand choix de box dans de supers endroits a priori
Hâte de tester
16 July 2021
Reply from Smartbox France
Bonjour,
Nous sommes ravis d'apprendre que notre site vous a été facile d'utilisation et que vous avez pu trouver le coffret souhaité.
Nous vous souhaitons une excellente expérience avec notre produit !
Tres bonne journée à vous et à bientôt !
Cordialement,
Anna
très bon service .
7 July 2021
Reply from Smartbox France
Bonjour M. RENAUD,
Merci pour votre retour concernant notre gamme de produits.
Nous vous souhaitons une agréable experience avec votre nouvelle box !
Tres bonne journée à vous !
Cordialement,
Anna
No evening meal for 2
My husband was given a smart box 2 nights away with a 3 course meal on 1 night from my sons for his 60th birthday. We chose the castle tavern in Richmond North Yorkshire. Booking with them was easy but when we checked in we weren't given any details of our meal so when I checked the following day I was told they weren't aware of this it was under new mamanagement (although we only booked 10 days before) it was the chefs night off that night so nobody to cook. We could have got this break a lot cheaper for 2 nights without the meal I feel this is some sort of scam.
17 June 2021
Unprompted review
Tiresome website
Having rejected my credit card three times, I almost went to smartbox's competitor. A tiresome website, which has left a bitter taste in the mouth. Hopefully, by the time my experience comes, I'll have forgotten that I wasted an hour on two consecutive Sundays trying to book it.
13 June 2021
Unprompted review
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