I try to use Smartbox gift but honestly very confusing system. Voucher process not clear and many options showing but when I try book, mostly not available. Customer support also slow reply, I wait ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hotel reception staff were helpful and efficient. The room was comfortable & spacious. The on-site restaurant had tasty food (reservation was needed). On the down side, the saunas were not unisex s... See more
I am writing this from the USA and I am appalled by the lack of professionalism. I paid for a physical gift box with Chronopost Express shipping to ensure delivery by today. Not only... See more
Company replied
Dear sirs! Thank you for your very nice service and huge variety of opportunities and options. We used it to make nice present to my cousinn and his wife. In addition it is very convenient to make th... See more
Company details
Written by the company
Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ? Smartbox, N°1 du coffret-cadeau d’expérience en Europe, a sélectionné pour vous plus de 180 000 expériences uniques pour des souvenirs inoubliables. OFFREZ LE CADEAU À VIVRE !
Contact info
United Kingdom
- smartbox.com/fr
impossible de générer le early16
25 October 2022
Reply from Smartbox France
Bonjour,
Je suis navré mais nous n'avons pas compris votre demande, pouvez-vous contacter notre service client afin de vous aider ?
Cordialement,
Julien
Simple et rapide
25 October 2022
Unprompted review
A 30 eur gift expired due to covid
A 30 eur gift expired due to covid, when asked to reactivate it they say there is a 20 EUR "reactivation"charge (I want to do that job! 20 eur per click!!) so basically they charge 20 eur on a 30 eur gift and couldn't care less of the issues that people had and still has during this period and basically STEAL money that somebody paid to them. Good job, I always tought this was a dumb service anyway but this also confirms that you also are just a bunch of greedy clowns. Shame on you.
17 October 2022
Unprompted review
Reply from Smartbox France
Hi,
We are sorry to heard about your complain. Please contact us via private message on social media, or writing on our email, so one of our agent will assist you.
Regards,
Lara
Very good client service
Large variety of offers, quick service, very good in solving client’s issues
15 September 2022
Reply from Smartbox France
Bonjour ,
Merci pour cette jolie note !
Il ne me reste qu'à vous souhaiter une agréable expérience Smartbox :-)
Excellente journée,
Hervé
Contact et échange de la Smartbox
Contact et échange de la Smartbox . Personnel efficace
23 August 2022
Unprompted review
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
Rapidi ed efficiente.....
22 August 2022
Unprompted review
They engage in misleading advertising
They engage in misleading advertising. They say the exchange is FREE AND UNLIMITED.
If your product expires, they don't allow you to pay to update the CPI, you lose the whole product.
My recommendation is not to give away or buy Smartbox because there is a high risk of losing everything.
19 August 2022
Unprompted review
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
Très bon restaurant
25 July 2022
Unprompted review
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
ottima maniera di fare regali on line
ottima maniera di fare regali on line, potendo regalare tra una marea di scelte, tante belle opportunità di svago relax e divertimento
9 July 2022
Unprompted review
Super simple pour échanger sa Smartbox
5 July 2022
Unprompted review
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
La merde.
La merde.
Im not french.
Just trying to spread info.
Damn thiefs.
23 June 2022
Unprompted review
Very satisfied with the business you…
Very satisfied with the business you are running! Keep up the good work!
17 June 2022
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
L'idea regalo ,bella.l acquisto…
L'idea regalo ,bella.l acquisto ,facile. L assistenza clienti vergognosa!
23 May 2022
Unprompted review
Reply from Smartbox France
Salve Rita,
ringraziamo per il riscontro e confermiamo che il suo feedback è stato inviato ai Dipartimenti di competenza.
Rimaniamo a disposizione augurando una buona giornata.
ECHANGE TRES FACILE
28 April 2022
Unprompted review
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
Site tres clair.
26 April 2022
Reply from Smartbox France
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser un avis positif. Nous sommes ravis de vous lire.
Nous espérons vous revoir bientôt parmi notre grande famille.
Nous vous souhaitons une excellente journée.
Cordialement,
Lara
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.