I try to use Smartbox gift but honestly very confusing system. Voucher process not clear and many options showing but when I try book, mostly not available. Customer support also slow reply, I wait ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hotel reception staff were helpful and efficient. The room was comfortable & spacious. The on-site restaurant had tasty food (reservation was needed). On the down side, the saunas were not unisex s... See more
I am writing this from the USA and I am appalled by the lack of professionalism. I paid for a physical gift box with Chronopost Express shipping to ensure delivery by today. Not only... See more
Company replied
Dear sirs! Thank you for your very nice service and huge variety of opportunities and options. We used it to make nice present to my cousinn and his wife. In addition it is very convenient to make th... See more
Company details
Written by the company
Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ? Smartbox, N°1 du coffret-cadeau d’expérience en Europe, a sélectionné pour vous plus de 180 000 expériences uniques pour des souvenirs inoubliables. OFFREZ LE CADEAU À VIVRE !
Contact info
United Kingdom
- smartbox.com/fr
Needed a present for my daughter's 50th…
Needed a present for my daughter's 50th birthday. Ideal company to find what I wanted. Easy to select from an easy website. My daughter was delighted.
6 September 2020
Unprompted review
Reply from Smartbox France
Hi Dave,
Thank you for your kind words.
We're happy to know you chose our product as a gift for your daughter.
We hope she can soon enjoy her experience.
Have a good day.
Best regards,
Smartbox/buyagift customerservice team
Great gift idea
I ordered my latest Gift box for my daughter and son in law For their Anniversary, this time it is for a 2 night Hotel break of Their choice, last time it was a Chistmas gift box which they loved, they haven’t been away since Covid And as this has a 2 year timescale on it now, They can go as soon as they are ready to go out again safely. Perfect present.
5 September 2020
Unprompted review
Reply from Smartbox France
Hi Mrs Baker,
thank you for your kind words.
We're happy to know that you and your family like our products and that you chose it again as a gift for your daughter and son in law.
Hopefully they will enjoy the anniversary gift as soon as possible.
Have a good day.
Best regards.
Smartbox/buyagift customer service
Plenty of great options!
Plenty of great options to choose from to suit all budgets and interests. Really good to give as a gift. More availability in the South West would make it 5 stars for me.
4 September 2020
Unprompted review
Reply from Smartbox France
Hi Rosie,
Thank you for your review.
We're glad to know you like our product. We work daily to expand our partner's web, in order to provide a wide offer.
Have a nice day.
Best regards,
Smartbox/buyagift customer service team
Ordered easily but not delivered easily
Ordered easily on Sunday 30th Aug for a next day delivery knowing that it wouldnt be despatched until Tues 1st Sept as Monday was a Bank holiday. Received a confirmation email late on Tuesday saying it had been despatched on a 3-5 day standard delivery, wasnt happy. Phoned up the following day to see what was going on and was told that the email was a mistake and it had gone out on a next day delivery, the agent done a track and told me it was at my local delivery depot and due for delivery that day. She gave me the tracking number so l could keep a track on it. When l went to check on it l found that it was still at the sorting office in London, and not at my local Royal mail depot, so it seemed that l was lied to by the agent in the morning and it wouldnt be delivered that day. The following day l phoned up to find out why l was lied to the previous day. I was given some excuse about there being a glitch in the system, l wasnt happy as this gift was for a special occasion on the 2nd Sept. But l was assured that it was now at my local delivery Depot and it would be delivered that day, which it was. I was told that l would get my next day delivery charge refunded and that would be confirmed by email within half hour of the phone call, it wasnt and lm still waiting for my refund, not impressed.
4 September 2020
Unprompted review
Reply from Smartbox France
Hi Mike,
Thank you for your feedback.
We're sorry to know that you had some troubles with your order and you haven't received the refund yet.
Please contact our customer service and we will help you further. We apologize for the inconvenience.
Have a nice day.
Best regards,
Smartbox/buyagift customer service team
Reply from Smartbox France
Hi Amanda,
Thank you for your feedback.
We're happy to know that you chose our product. We hope you can soon enjoy your experince.
Have a nice day.
Kind regards,
Smartbox/buyagift customer service
Smartbox is a great gift
I ordered this for my husband's 60th birthday which is next week. Website easy to negotiate and the smartbox came quickly. It's a great idea and he will love it.
1 September 2020
Unprompted review
Reply from Smartbox France
Hi Lynne,
Thank you for your kind words.
We're happy to know that you chose to gift one of our boxes to your husband. We hope he can enjoy soon his experience.
Have a good day.
Best regards,
Smartbox/buyagift customer service team
Smartbox is a great choice when you do…
Smartbox is a great choice when you do not know what to buy and is really good value.
31 August 2020
Unprompted review
Reply from Smartbox France
Hi Buddy,
Thank you for your review.
We try to offer more options in order to meet everyone's wishes so people can enjoy their smartbox/buyagift experiences.
Have a nice day.
Best regards,
Smartbox/buyagift customerservice team
Highly recommend!
I have received this as a gift for my birthday and really loved the concept! I then bought this as a gift for a friend and was very mpressed with the product. Highly recommend!
30 August 2020
Unprompted review
Reply from Smartbox France
Hi Giana,
Thank you very much for your positive feedback.
We're really glad to know you enjoyed your gift and than yo decided to gift one of our boxes to your friend. We hope he/she can soon enjoy his/her gift.
Have a good day.
Best regards,
Smartbox/buyagift customer service team
Quick delivery
Quick delivery. Well packed would use company again. Thanks this is going to be a great Christmas present
29 August 2020
Unprompted review
Reply from Smartbox France
Hi Deborah,
Thank you for your kind review.
We're glad to know you chose your product and than you will gift it as Christmas present.
Have a nice day.
Best Regards,
Smartbox/buyagift customerservice
The website was extremely easy to…
The website was extremely easy to negotiate . Huge choice of gifts. Couldn’t decide so went for the Smart box so my cousin can decide for her self . Excellent service order came within 2 days .
28 August 2020
Unprompted review
Reply from Smartbox France
Hi Teresa,
thank you for your kind words.
We're happy to know that you chose our product and you're satisfied with it. We hope your cousin can enjoy his/her experience soon.
Have a nice day.
Best regards,
Smartbox/buyagift customerservice team
Excellent service as always and you…
Excellent service as always and you have gifts for every occasion.
Thank you very much from the bottom of my heart
24 August 2020
Unprompted review
Reply from Smartbox France
Hi Nigel,
Thank you for your kind words.
We're glad to know you like our product and you chose it several times.
Have a nice day.
Best regards,
Smartbox/buyagift customer service
Great value and was delivered on time…
Great value and was delivered on time as promised - will use this site again for gifts and personal treats
19 August 2020
Unprompted review
Reply from Smartbox France
Hi Irene,
Thank you for your kind words. We're trying to do our best to deliver the boxes on time, despite the Corona virus.
We hope you and your beloved ones can enjoy the chosen experiences as soon as possible.
Have a nice day.
Best regards,
Smartbox/buyagift customer service
Reply from Smartbox France
Hi Sally,
Thank you for your feedback.
We're glad to know you chose your product and that you're happy with it.
We hope you can soon enjoy your experience.
Have a good day.
Best regards,
Smartbox/buyagift customerservice
Great idea for special birthdays when …
Great idea for special birthdays when you really don’t know what to get - nephew was made up with it 😊
16 August 2020
Unprompted review
Reply from Smartbox France
Hi Jackie,
thank you for your review.
We're really glad to know you chose our product for your nephew's birthday. We hope he can soon enjoy one of our experiences.
Have a good day.
Best regards,
Smartbox/buyagift customerservice team
Good value ,eady to maouvere round site.
16 August 2020
Unprompted review
Reply from Smartbox France
Hi Kevin,
Thank you for your review.
We're happy to know you chose our product. Enjoy your experience!
Have a good day. Keep safe.
Best regards,
Smartbox.buyagift customer service
Love smartbox
Love smartbox, good value, easy to order, quick delivery and lots of choice.
15 August 2020
Unprompted review
Reply from Smartbox France
Hi Jane,
Thank you for your kind words.
We're really happy to chose our product. We're hope you can soon enjoy your Smartbox experience.
Have a nice day. Keep safe.
Best regards,
Smartbox/buyagift customer service team
Excellent service from the outset to the end
Excellent service from selection to delivery. Purchased as part of a retirement gift and they love the fact that they have so much selection and no pressure to make their choice. Thank you
12 August 2020
Unprompted review
Reply from Smartbox France
Hi Elaine,
Thank you for your kind words.
We're happy to know you chose our product. We hope they can soon enjoy their experience.
Have a nice day.
Best regards,
Smartbox/buyagift customer service
Excellent and extremely quick service…
Excellent and extremely quick service from time the smartbox was ordered to delivery. It was for a special birthday and so much varied choice that my daughter will have fun choosing her experience.
Thank you very much.
10 August 2020
Unprompted review
Reply from Smartbox France
Hi Linda,
Thank you for your review.
We're happy to know you chose our product as a gift for your daughter.
Keep safe.
Best regards.
Smartbox/buyagift cusotmer service team
Excellent product & service
Excellent product & service. Able to get a discount on our order too!
8 August 2020
Unprompted review
Reply from Smartbox France
Hi Jason,
Thank you for your feedback.
We're happy to know you like our product and our service.
Have a nice day.
Best regards.
Smartbox/buyagift customer service
Bought this for my son’s 21st
Bought this for my son’s 21st. Came very quickly even though ordered with little time to spare. The product looked impressive.
8 August 2020
Unprompted review
Reply from Smartbox France
Hi Sally,
Thank you for your kind words.
We're very happy to know you chose our product as your son's birthday's gift. We hope he can enjoy his experience soon.
Have a nice day. Keep safe.
Best regards.
Smartbox/buyagift customer service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.