Smartbox - Sydney Reviews 

Staff were really good but sofas were not packed properly resulting in the arms being crushed even though we drew attention to it at the time. Still usable but a bit annoying.
At the end there was a discussion about time taken as we had two trailers and there was waiting time between. There was time taken off for the waiting period but, at the end there was confusion as the company were trying to charge travel time for both trailers and so , although there was only 3 hrs actual unpacking time , there was another 3 hours travel time.
Anyway, John the manager, sorted it out and we only paid 4.5 hours altogether.
If anyone else is thinking of hiring them they should pay careful attention to the travel time part.

We had our belongings stored for 3 months whilst we renovated our house and they were brought back dust free!
The cost is very reasonable.
Couldn't be happier.

Have used this company for the last five years and have found them to be well-priced, courteous and very helpful in all of our interactions. I also find their location and facilities convenient and easy to use.

Excellent service, efficient operation. Good communication throughout the whole process. Would definitely reccommend them to anyone looking for storage options.

A great company very excellent customer service

I needed a fast storage solution in a hurry and, after conducting a google search, came across Smartbox who were more than willing to accommodate my storage needs at very short notice.
Communication was fast, friendly and easy and i was given all the information i needed to make an informed choice from their storage options that suited my requirements.
I would highly recommend John Stanton and his team of professionals to anyone seeking a quality, secure and affordable temporary storage solution!

Great service. Kept us well informed and were prompt. Would highly recommend the service.

From the booking process with Richard, to the delivery to the pick up. Everything was smooth and stress free. The fees are also very competitive and would definately recommend.

Very convenient and cheaper than other company’s I looked at they cover all bases and john my driver couldn’t be more helpful

Smartbox is a wonderful idea which translated to a marvellous solution!

We used the service to declutter our home prior to sale. It saved us so much time. The two Smartboxes were delivered as promised! The service provided a team of guys to move the heavy pieces into the Smartboxes.

The team worked so well together and they were extremely careful with our items and also were mindful of not damaging the house.

A wonderful result.

My husband and I highly recommend Smartbox!

The reason that I gave 1 star was my disappointment with the operation team letting me down with the redelivery with my smartbox. It was delivered 10 hours later. The agreed time was between 11.00am to 1.00pm. I had friends and relatives waiting to lend a hand with the unloading but I had to sent them home. The smartbox was delivered at about 9.30 pm when I returned home from work. I had to unload all the contents with just me and my wife the next morning. Not happy Jan. 👎

During covid there was a sudden need to move and boarder closures meant I couldn’t move home and needed storage. Efficient understanding and deeply caring. Words are not often associated with moving out and storage companies but switch the SMARTBOX team it is what I got. They were the opposite of salesy and gave what I needed even though it was cheaper than what I initially needed. Who does that ?! Generosity from our driver to the team made the experience with the convenient service a 10/10..

My belongings returned on time and exactly as I packed them, delivered in good humour and the box removed again efficiently. Too easy.

The admin people where fantastic, I had to change the date the box was delivered which was no problem. They kept me updated at all times.

John who delivered the box was a Dwight such a friendly nice man. Informed me off when he was arriving, showed me what I needed to do. And as I was getting it picked up on same day, gave me time to pack everything.

Other all great service.

Excellent service, on time and delivery drive work hard to park the trailer on the right spot big tick from me

Reliable and great service especially when booking via phone. Polite employees and hassle free. Will definitely use again.

The return of the storage boxes was a seamless services. They arrived on time and the hand over of each box was smooth. The delivery cost was reasonable and I was happy with the service. However the stacking of the boxes was terrible service which we would never recommend. The packers were inexperienced, damaged our furniture and made the process extremely stressful.

Great, affordable and simple

I didn’t quite get the delivery time I was looking for due to high demand. That said the service I received from every person; from the booking managers to the delivery and pick up drivers was very helpful, always polite and made for a really manageable move. Thank you everyone.

Awesome to deal with no hassles what so ever. Forget packing all your gear taking it to self storage having to pick it up again and reload and unpack. They drop it off to you, load your stuff in and when you’re ready drop it off wherever you need. Smartbox is the most convenient and hassle free concept when it comes to storage and moving everyone should be using them