Smart-Stuff 

Placed an order for engine cover screws on August 29,2022. To this date, after 3 emails to Smart- Stuff asking for an update on my order, I've nothing but a conformation of my order. I asked for a refund after reading all the bad reviews about this company, no response back on it also.

Ordered TPMS 25 Aug, never recieved confirmation of order or 4 digit order number. Tried chasing up 2 Sept via their contact page, no response, found a phone number today 01749 347777, which is unmanned, redirected to another number, which was answered, but needed the 4 digit code, which was never given, kept quoting "she was only an answering service"?? When asked when I could expect my part told 5-10 working days. If I wanted a refund it would take 10 days +. She will get somebody to contact me, not holding my breathe. Won't be using them again. Very poor customer service, with such a face/nameless company. Notice no retort's on here.

I place a order ( 12982) on 18/08/2022, until now the status it’s always the same “ processing”.
I sent already two email asking for the status and got no reply.
The communication it’s really bad, or better, none.

I ordered some lights for my Smart Roadster, and it was not until I received them that I realised that I had clicked on dip beam lights instead of main beam units. I rang up ans was told to put it on an email quoting the invoice number. This I duly did and did not receive a reply. I rang a further six times, sent two more emails and filled in the form on the website, but as you can guess no reply either by phone or email.
I have returned the goods, unused and still in the original packing, and had the parcel tracked and got a signature, but still no contact.
I am now considering contacting the trading standards organisation as Smart Stuff need to sort themselves out as this lack of response is totaly unexceptable.

This company is a scam! Ordered 16. of june. Never got a confirmation. Sent many e-mails, but No responce. Found their phonenumber on Google. A lady responded that the parts were not in stock and would refund it. 2 months later: still haven't got my money (108,65 pound)

I usually bought my smart fortwo parts with them. However, comminication is very poor. It's hard to get a reply from them through email. Recenlty I made an order on 23/7/22 and I haven't receive it until now. It's been one month.

Placed order 7/28/22 and a nearly a month later and 2 emails no reply. Less upset about the shipment time as it's shipping to the USA but would at least appreciate there being a line of communication letting me know the status of it's ever coming.

12883

Very poor communication with the seller.Ordered couple of items to complete the work but only received half of the order .Work cannot get completed so I requested the return of the item that was sent for refund .I was denied the right to return the item.The seller tries put blame on me for not responding to them when I really didn’t received any form of contact.I initiated the contact myself as order took almost 3 week to process.

I used the Smart-Stuff website to purchase speakers for my Yr 2005 454 ForFour Smart Car. The website allows customers to shop by category, car model, year, etc to purchase the appropriate parts for their cars.

I used this website to purchase car speakers for my car. The car speakers that were delivered were too large and did not fit in the car's door panel.

I wasted shipping cost, shipping time and time removing my door paneling only to find that the speakers would not fit. I then wasted time arguing with Smart-Stuff that they should reimburse me for shipping and the cost of speakers. Smart-Stuff would not standby the accuracy of their website to identify the appropriate car parts. I had paid extra for what I perceived would be added value - accurate parts information. It too was a waste.

Smart-Stuff Parts is anything but smart.

PS: "Smart-Stuff Parts" response states that there were two options listed. This is not true - after following their selection criteria, there was only one part number/size offered for the speaker. Companies will make mistakes (as was done here). What's important is how they respond.

I ordered some small steering and suspension items which arrived to me in Ireland very quickly. All items were correct and good quality. Very satisfied with the service I received also, especially for a low money order. I sent an email about my order that was answered quickly.

I tried this business to repair a faulty cabrio roof on my ageing W451 and I have to say that I found them very helpful and obliging, and not expensive either which was a real bonus. I will happily be using them again as the knowledge Paul has about these quirky little cars is very wide ranging and he's happy to offer budget priced solutions to issues if the circumstances warrant it and won't compromise safety.
Nice one you two!!

Placed order Feb. 9/21. Still not received after 3 months. No reply to my emails.

The site doesn't indicate at any point how long the specific item will take to be delivered. I ordered within the UK, and after 2 weeks I have received nothing. I've called multiple times and just been told someone will call me back - which never actually happens. I am only giving 2 stars because the site does offer very specific parts you would find hard to find elsewhere. But as far as the service - really not impressed.

Reading the previous comments (all posted within tree days) this website is good for GB people. But if you are in the EU you will have to pay extra taxes to UPS upon delivery without the website telling you (about 40% for me in France), and you will not be able to return the order if there is a problem. Looks like this website heading for a very hard Brexit!

Bought a thermostat gasket, useful to see lots of little but necessary parts on Smart-Stuff, arrived same week without any issues. More than happy with the service, thanks

Cannot recommend Paul and Kate highly enough.
I trusted them to replace my timing chain and oil pump etc, they did a fantastic job.
However on the way home my car developed a oil leak, when returning the car to them it seemed I left the chain replacement a little late and a tiny hole had appeared in the timing case.
Paul only charged me for the new timing case, no labour or anything.
Away I drove a very happy customer.
Both are always available for advise, great company cannot recommend them enough.

Found them when I had my Roadster. Through them I reached my tuning goals, had great service and always found the answers to all things Smart through them.

100% would recommend - Carl Perkins.

Top-stuff from Smart-Stuff.
Great customer service & communication.
Good quality parts received in a timely fashion.

I have dealt With Smart Stuff now for sometime
I have dealt With Smart Stuff now for quite some time, I have found there Staff to be Incredibly knowledgeable Helpful & very Friendly. Nothing is to much trouble There an old school Company in my view They have values & there Customer Focus is Incredible. I would have no Problems in recommending them to all, There delivery speed is Outstanding & they go that extra mile I will use again & wish this company Every Success in the Future I will be a continued repeat customer many thanks Kind Regards Brian Dawkins.