Smallwood Home Reviews 

I am so happy with my 20x30 framed photos I ordered from Smallwoods. I ordered 3 of them all different photos, one of the pictures was a little damaged from shipping. I contacted them and within 7 I had a replacement at my door. Great customer service, beautiful product and fair prices! I will definitely order from them again and recommend to friends and family.

I would normally give five stars because I’ve always been extremely happy with Smallwoods. I recommend you to my clients all the time, and I have your prints displayed all throughout my home. My gallery walls are filled with your Smallwoods prints, and I’ve loved every order I’ve received over the years.
However, I placed an order over two months ago and only received five of the six prints I ordered. One print never arrived, and despite reaching out multiple times through email, I have received no response or update from anyone. It’s incredibly frustrating, especially considering how long I’ve supported and recommended your company.
Your prints are not cheap, and all I’m asking for is communication regarding the missing item. I truly hope someone will finally respond and help resolve this issue.

I ordered 5 square photo frames & prints, the prints were high quality and the frames are beautiful. One of the five looked blurry to me, I emailed their customer service and they worked with me to create a new print and quickly sent it out free of charge. 10/10 product & customer service

DO NOT ORDER from Smallwoods unless you want pictures where all you can see is the canvas. They also don’t care about returning customers, the print quality on my recent order was horrible and they told me sorry you ordered a custom print there’s nothing we can do for you. As for the quality, they changed their canvas cloth and they now absorb more of the ink which is why all you can see is the canvas. Seriously disappointed in the print I wish I would have spent my money elsewhere and the customer service is terrible they don’t care.

I did purchase express shipping and it did not come as quick as it had stated; however, customer service was quick to answer and update me on my order status. I am absolutely obsessed with the product I received!! I will definitely order again with a-little more patience the next time!

I was hesitant about ordering from small wood because of some of the reviews I read. I decided to take a chance and order framed 44x22 canvas for some photos on my children. (I ordered 3) . They were delivered with in the week and are also high quality. I almost cried at how big and beautiful they were. I would recommend small wood to anyone!

Worst photo prints I have ever purchased!!!!! This is a complete scam to the public. I paid extra for the mat and it is a printed mat on paper. When I asked about the mat quality of the print they said they don’t print on photo paper because it isn’t sturdy enough…not more sturdy than photo paper?? They also said they don’t refund custom products! I very print is custom. I will tell everyone I know not to use this company. It’s awful!!!

Told me I was in cancel/order change window and then replied after shipping I wasn’t. I have spent way to much money way to many times for them to do this. Won’t order here again.

The print quality is decent, however the frames will SEVERELY warp after a few months and they won’t stay on the wall. When i messaged them, they pretty much told me to they didn’t care and that stinks oh well.

Wonderful company with excellent customer service!! One of the two prints I received was a bit blurry (my fault on the image resolution), and after I reached out, Smallwoods immediately responded and have helped fix the situation in just a few days! I would recommend them to anyone!!

I had a problem with my order and Smallwood Customer Service took care of it quickly and got a replacement sent out within the week.

Their website is very confusing! I had no idea what I was ordering! They need clearer options and examples of the product you are getting and clearer pricing! Their website and ordering process feels misleading which is insulting to me as a consumer and customer.

I thought I was ordering framed canvas prints but instead received a cheap and grainy movie poster style print with a plastic covering! So disappointed! I have since learned this is a product they offer and they call it “acrylic frames” but they do not clearly explain what an “acrylic frame” actually is. I do not recommend the acrylic frames product… the light in your house reflects off the low quality plastic and you can’t see your image inside. In addition one of my images was oriented poorly within the frame and cut it off awkwardly at our “feet” - this also was not able to be noticed clearly on their website.

Fortunately, their customer service was kind and willing to work with me. After a phone call and a few emails I was offered the opportunity to return the product for a full refund or store credit. I chose store credit as I still want canvas prints and they were kind. The return process has not been simple. In a world where we are accustomed to the simplicity of Amazon returns, this has been quite a process. I have dealt with quite a few representatives at this point and many emails back and forth which has been time consuming and confusing.

I am confident that I will eventually receive the product I originally wanted but I would not recommend this company or order again. Website unclear and confusing and although their customer service was kind it has been too complicated and time consuming.

Love my smallwoods! Thank you!

The MOST incredible customer service. My order was damaged during shipping. I had it resolved in minutes. They do the most beautiful work! Customer for life!!

I ordered a large framed print recently, but when I received it, the box looked like it had been damaged during shipping. When I opened the box, I immediately noticed that the print itself had also been damaged when the box was. There was a large crease up the middle. I contacted customer service, and received an immediate response. The representative thoroughly apologized and told me that they would send another replacement print out right away, which they did. I just popped the damaged print out of the frame and placed the new print inside. It’s so beautiful, and looks amazing on my wall. I look forward to ordering more from Smallwoods in the future!

This is a very professional, high quality brand that makes exceptional photo prints. They are very fast from order to delivery and customer service is top notch. They are extremely easy to reach and respond very quickly to resolve any issue. Love this company. I order all my wall photos from here with no regrets.

Great product and pricing. We took advantage of a sale they had for multiple prints which gave us an affordable opportunity to gift one of our framed photos we had them print. We will use Smallwood again for sure!

I love the frames and their quality. I like that I can do different sizes and colors. The process is easy and the delivery is reasonably quick. The price is great for the product and its quality. The staff is responsive and friendly when asking questions about orders. Have been using them for years now and will continue to purchase. A great company.

By no fault of Smallwoods - my package arrived pretty beat up and it left my print that I ordered dented. Smallwoods was so kind and quickly fixed the issue - sending me a new print in absolute perfect condition. The new order arrived in a very timely manner and is going to look beautiful in our house.

I didn’t like one of the prints that had made and contacted Smallwood asking if I could order the same size, but different picture. I told them I wasn’t happy with it, but that had nothing to do with their quality. They sent me a proof of the new photo and how it’d look on the canvas and were so kind and helpful. As soon as I paid the invoice, it was printed and set aside for shipping. Amazing customer service!!