Lying about availability
EDIT 26.11.2021:
After my negative reviews on social media, a representative of smadshop.md contacted me promising to solve the situation. As of today, still no refund has been received after 23 days of waiting time. I have initiated a chargeback at my card issuing bank against the merchant.
Original:
Just horrible! I placed an order for an item of more than 6000 lei which was written as “in stock” and paid online. After a few hours I got a call and they said “we don’t have the item, we will return the money to your card”. After 2 days the money still isn’t on my card and when asking about it they say that it takes 30 days and they can’t do anything about it. Complaining that my money is frozen 30 days because they wrongly declare item to be in stock that are actually not, is not interesting for them, they don’t care and don’t see a failure from their side. That’s just horrible customer care.