We had an extremely disappointing experience with Slumber Cloud. First, they made false claims about the quality of their products - they don't worth the price. Second, and that's the main point - the... See more
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There's a lot of competition out there for cooling blankets. Slumber Cloud was our first foray, but we actually bought a few competitors products (all in the same $200 price range) to do side-by-... See more
i received the slumber cloud on saturday and washed and dried it right away. washes and dries great.with just 5 days of use i can say that my old fashion all cotton mattress cover is hands down 1oo% b... See more
Company replied
I am so disappointed at the product and the customer service.. I purchased the comforter in November of last year and washed it for the first time last week. It shrunk y at least eight inches..it was... See more
Company details
Information provided by various external sources
Slumber Cloud was founded to help more people on the planet enjoy a better night’s sleep. Since humans spend 1/3 of their lives in bed, Slumber Cloud provides solutions to the most aggravating sleep disturbances: overheating, being too cold or being uncomfortable. To help people feel more rested each and every morning, Slumber Cloud teamed up with innovators in the sleep industry, such as Outlast Technology, to create a line of products that help consumers fall asleep faster, have less sleep disturbances and get the best night of sleep possible.
Contact info
93 S Jackson St #72994, 98104-2818 , Seattle, WA
- (855) 482-8802
- customerservice@slumbercloud.com
- slumbercloud.com
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So far so good!
We ordered the Nacreous Mattress Pad. It was very easy to order, website is well laid out. We put the mattress pad on our Tempru-pedic mattress the day after we received it and that first night my wife noticed that the mattress was cooler. It took me a couple of nights before I noticed the change. So far we are Very Pleased!

Reply from Slumber Cloud
very comfortable!!!
we have had various sheets / pillows / mattress pads in the past, and can honestly say that the slumber cloud system is superior in comfort and everything stays in place and does not move when you rollover...

Reply from Slumber Cloud
Pillow covers keep us comfortable all night we may have to try the mattress pad and blanket.
We had tried another well advertised pillow but it did not stay cool. Slumber Clouds pillow cover keeps us cool all night. It allows is to use the pillows we have.

Reply from Slumber Cloud
Great Service, Awesome Product: Cirriform Mattress Pad
My husband and I are in our at the end of our 30's and needed to replace a 3 yr old sagging (not much of a) bargain brand foam mattress. We went with an adjustable king comprised of two foam twin XLs. Because it was almost impossible to find twin XL anything locally we went ahead an bought the cheapest, yet still overpriced at $59 each, nonrefundable waterproof mattress pads the furniture store had. They are a plastic, terrycloth covered nightmare with a majorly loose fit, prone to causing night sweats… especially with the bed in the cradle position. So you can imagine my skepticism when considering another pair comprised of some space age material at $99 each.
Ditching the nightmare after three weeks of use for the Cirriform MP made the wonderful bed purchase perfect. The MP fits just right and stays put even during adjustments. Getting into bed in Alaska can be a cold experience but now my toes warm up twice as fast with fewer layers and the climate control lasts all night! Best customer service experience so far: they ship to Alaska (many retailers won't ship to AK) and free shipping at that, which happens next to never. And that's not all. Though I was eager to try the MP, I decided to wait for it to arrive by free ground shipping and up here that meant sleeping on terry-plastic for up to two more weeks. But surprise! My wonderful MP arrived in a couple of days via priority mail... free! Thank you, sincerely, for the outstanding product and service Slumber Cloud.

Reply from Slumber Cloud
Nacreous Mattress Pad
My wife and I were skeptical about ordering a cooling mattress pad, but to our pleasant surprise it has been working as described. It is nice and cool when you get into bed and keeps your body cooler through out the night. We have a temperpedic and it has always been hotter sleeping, this mattress pad has elevated the issue. We would recommend giving it a try if you are having issue with body heat. Ordering is easy online, shipping was quick and updates via email.

Reply from Slumber Cloud
very nice experience
my order was done very expeditiouslyI was very pleased with the outcome and the product was amazing

Reply from Slumber Cloud
Keeping cool
I purchased the mattress pad to keep my body temp cooler. I have severe hot flashes and was desperate to find all the relief I can get.
I have been using it for about a week. I think if is very comfortable. I do think it has helped.
I still have the problem, but seems a little less intense.

Reply from Slumber Cloud
Excellent and Trustworthy Company
I am extremely pleased with the excellent communication, quality of product , and shipping speed this company offers! Customer service and reliability is #1 priority for me when ordering online and Slumber Cloud delivered!

Reply from Slumber Cloud
I love my pillow
The first night that I used my new pillow I was able to sleep without getting up in the middle of the night soaked. I don't know what it is but it works great.

Reply from Slumber Cloud
I really like the cooling mattress pad worth the money!
I wish it came in a lighter color the blue shows through my fitted sheet.

Reply from Slumber Cloud
Overall pleased with my purchase
I purchased this mattress pad hoping that I would sleep cooler or at least not hot and through the night without having to feel for the "cold" spot, stick my feet out from under the covers, or pull off covers. I am giving this 4 stars as I have not been hot and I believe the pad has made a difference. It's only been 30 days and really the summer will be the true tell tale sign. At this point I would recommend this mattress pad as it's the closest thing I have found to a neutral (not hot or cold) nights sleep. I was close to returning the pad and ordering the $500+ one with the fan. A good nights sleep is "priceless" only if you've got the money. Stay tuned...

Reply from Slumber Cloud
Sleeping much better now, not waking up in a ball of sweat.
I was not sure how this would work, but our nights are a whole lot better now. I even got the pillow cases, they are wonderful. Thank you for a great products.

Reply from Slumber Cloud
Comfy,cozy comforter
it is well made and enhances the bedroom.The company is good to do business with,courteous,and well informed to help customers.

Reply from Slumber Cloud
Great Customer Service
I typically do not purchase bedding online so I have to admit, I called a few times to get all my questions answered and be assured that I could return the product if I didn't like it (I'd been burned in the past). Both the people I spoke with were very friendly, helpful and extremely knowledgable about sleep. I ended up buying the pillow covers and I'm so glad I did. We love them and I will definitely purchase from this company again. P.S. I also received a hand written thank you note (Who does that anymore?) It was such a nice thing to receive.

Reply from Slumber Cloud
Love my products and Excellent Customer Service!
First of all, the Customer Service I received was impeccable! I had a couple questions about the products before I purchased and Heather was extremely helpful in helping me understand how to put everything on my bed so the Outlast technology would benefit me to fullest. Now that I have been able to sleep on my Mattress Pad and Pillow Covers, I can't imagine ever sleeping without them again! They keep me at a nice even temperature all night long and I don't toss and turn pulling off the covers and pulling them on again. I would recommend this company and the products to anyone that is looking for an amazing night sleep!

Reply from Slumber Cloud
Comfortable
I really wished I had ordered a firmer pillow I got Medium which I usually buy. This one seamed a little softer than I prefer all the materials are top quality and would recommend to anyone

Reply from Slumber Cloud
Good in bed, but doesn't quite work for my special needs.
I'm hovering somewhere between the two- and three-star rating.I have a sympathetic-parasympathetic nervous condition that produces "hot flashes"—no, they're not hormonal—with occasional full-body sweats, burning feet, etc. I purchased the Outlast bedpad and comforter in the hope of not getting woken up 6-10 times a night by this condition (I use light sheets between me and them). They are lovely and comfortable, but when I heat up, they absorb only some of the heat, and I'm left lying in a "hot spot" and have to fling off the bedclothes to cool off. I think they're letting me sleep through some of the milder "surges" now that the weather has turned cooler. I do wish they'd fulfilled my needs.

Reply from Slumber Cloud
Cool Sleeping
I bought the pillow covers and now we sleep much cooler!

Reply from Slumber Cloud
Cooler but not perfect
Our Temperpedic bed sleeps hot & is a real problem for my husband. This mattress pad was our last resort and it has helped some. Although it is not as cool as suggested in the ads, it is better than what we had before.

Reply from Slumber Cloud
Confusion
Ordered item, was told you'll get it tomorrow because you live in California. Was told would receive shipping tracking info via email. Neither happened. After a few days got a little nervous about having ordered from internet. Called and sent email, didn't get a response. Getting more nervous. Package arrived and a day after that received response via email. I like the product I ordered but the lack of follow through did give me some concern for a few days --- took a risk on first time order from company I'd never heard of before --- spent about $140 on package that didn't arrive on schedule given, no tracking info ever received and no communication from company. Hopefully it was a fluke experience.

Reply from Slumber Cloud
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