SlrHut Reviews 

8,267
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the competitive pricing, often finding excellent value and comprehensive bundles. Consumers frequently report quick and well-packaged deliveries, with accurate tracking and timely arrivals. Some customers also highlight positive interactions with customer service, describing them as helpful and responsive. Conversely, a small portion of people felt dissatisfied with order and product fulfillment. Some experienced significant delays, lost orders, or items that never processed. Others received products with missing or damaged components, like incorrect chargers or broken tripods, and found items unboxed without manuals. Concerns also arose regarding 'grey stock' products, US-only warranties, unexpected customs fees, and unhelpful customer service for these issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with their purchases,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising quick delivery times and good... See more

Order

Consumers find order experiences to be ambiguous, with many expressing frustration over issues like hidden... See more

Price

Customers consistently note positive experiences with price, often finding competitive pricing and good value... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a Nikon D7500 with professional bundle. The camera is good and came with a lot of accessories but they were all made by Ultimaxx which cannot be classed as professional! They are good eno... See more

Rated 4 out of 5 stars

Camera ordered arrived quicker than expected and was well packed. The camera itself was a lot cheaper than most of the competition. The battery charger was no of UK spec and when I pointed this out... See more

Rated 4 out of 5 stars

I was online searching for a camera deal for my partner birthday. When I contacted SLRHut I spoke to Henry who was very helpful. My partner does not receive the camera till next month, therefore I can... See more

Rated 4 out of 5 stars

Overall pleased - I ordered a lens at a bargain price and received delivery in the UK in 4 days, which is impressive. I was disappointed to learn it would not be shipped from within the UK, howeve... See more


Company details

  1. Camera Store

Written by the company

In 2002, SLR Hut’s founders began offering professional camera and camcorder equipment for sale locally in a retail store. Sales quickly expanded online and offerings were being made globally. Despite the extremely large consumer base that was built up since 2002, they noticed that most people around the world that are in the market for professional camera and camcorder equipment were not getting very good prices. These same products that our Founders were offering to their local market were being sold in the UK and other parts of the world at prices 20% - 40% higher due to manufacturers demanding MSRP pricing, enforced MAP policies with authorized retailers and currency exchange rates. The question was asked, why should consumers have to pay MSRP with such a high markup? Why can't we sell at wholesale price points to the general public? The answer was simple; WE CAN, and WE WILL. The burden of researching each corner of this global market was now placed onto their shoulders. Finally, they had figured it out, since the internet has made this world a smaller place to live and since e-commerce is a global playing field, we followed suit and quickly expand globally, from being one of our nation’s largest online supplier of consumer electronics, to being one of the world’s largest consumer electronics e-tailers. With our founders now focused in on the United Kingdom as their target market, SLRHut.co.uk was born and our brand, dedicated to a UK customer base began to build. We have massive warehouses which are always fully stocked, we also have close ties with manufacturers and distributors worldwide and are ready to fulfill your every need quickly and seamlessly.


Contact info

3.6

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(8,267)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

Bunch of cowboys

Imagine, you found a 899 pound deal for camera. You buy it and get a confirmation with Invoice, all cool you are excited, the next day you buy a cage and a fan for this new camera costing 150 to be ready straight away.

5 days after purchase, SLR hut cancels your order and says that camera is out of stock and they cant process your payment. At the same time they list EXACTLY THE SAME CAMERA for 1279 pounds.

After you try to contact support, they ghost you.

Now i have cage and fan but no camera ... because these cowboys just decide to make me buy the same product for 350 pounds more, i wasted my time and have to return 150 worth of useless stock making other business suffer from their incompetence.

I have never experienced such a greedy business ever and will make sure that every single of my 100k subs will know about the experience. I hope that 300 pounds are more valuable to you than thousands of potentials customers :) I advise everyone to look at proper and more reputable stores like MPB or Wex who commit to products they sell.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Nikon Zfc kit

Fantastic Ordered and delivered from USA within five days Great communications with SLR Hut and FedEx
Perfectly as described
One happy customer
Buy with confidence

31 October 2024
Unprompted review
Rated 5 out of 5 stars

I bought an expensive camera

I bought an expensive camera . SLRHUT had the best price. It was shipped from USA by fedEx. It arrived on time.With notifications of progress daily
Because it was purchased for an eightieth birthday in December SLRHUT UK extended the warrantee for me.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Atrocious Service.

Atrocious Service.
Item arrived but was faulty.
Could not get in touch with the London office, no replies to phone or email.
London office is just a black door on the street.
USA office has not contact details.
Not a UK company
No UK warranty, thus cannot get repaired.
Company made me pay £41.50 to return to USA
Still not communicating with me.
No refund received , thus I have lost £750 and have no camera.
BANK INVESTIGATING.
Steer well clear of this company if you have a problem, and read the small print carefully.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Nothing to worry about

Sigma art 135 at the best price anywhere ( less than some are asking for used!) can seem to good to be true but SLR hut have been around for years and are a real company who answer the phone.
Product arrived in a week by FedEx, obviously it is a grey import but manufacturers warrantys in the UK are often worse than that provded by SLR hut. Also none of the dozens of lenses I have bought over the last 20 years have gone wrong!

4 October 2024
Unprompted review
Rated 2 out of 5 stars

Missing items

Item arrived, but clearly the box had been opened which i wouldnt expect from a 'new' item. There were missing contents the hand strap and the battery charger was missing. I contacted customer service afew days ago and they said they would get back to me. I havnt heard from or been able to get in contact with them since. No reply to my emails and their voicemail inbox is full. I will avoid this company in thefuture particularly after reading similar reviews.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a 2024 MacBook Air £899

Purchased a 2024 MacBook Air £899. Was incredibly worried I was going to be scammed, due to the price. As a rule, if it sounds too good to be true, it probably is. Took a gamble, it arrived within a week, brand new, boxed, perfect condition. Had to purchase a British plug as came with American, hardly an inconvenience. Extremely happy with purchase.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Could not believe the price difference!

I had my eye on a few cameras and finally decided to buy a Sony A7C R, so I had a good look around at what was on offer from different retailers, online and in-store.

I saw that SLRHut had the camera I wanted, brand new, for £600 less than every other retailer, and £300 less than the best used A7C R on eBay!

I thought there had to be a catch... but there wasn't. So, I checked out a load of reviews about SLRHut and was surprised to see many had good experiences when buying from them... So I decided to take a chance...

All I can say is that I am extremely happy that I took a chance. I paid extra for express delivery and it arrived in 3 days. All packaged well and exactly what I ordered. A brand new Sony A7C R for £600 less than anywhere else!!

I highly recommend SLRHut and I will be buying from them again very soon!

25 September 2024
Unprompted review
Rated 3 out of 5 stars

This is not a UK COMPANY AND NOT VAT REG

It’s important to note that this is not a UK based company. It’s misleading with the phone numbers and emails.

I’m a business and claim VAT back - this is not possible with this company.

I cancelled my order once this was found out but only knew because I hadn’t received confirmation 24 hours after placing the order. I was told that it would take upto 5-7 days to refund me. Order total £3339

Also, please do read the companies small print. Lots of regulations, cost to return items, possible delays in delivery etc etc.

All in all, it’s not clear that this company is not governed by UK stat rights.

I’m also unsure how warranties hold up when bought offshore.

These items are basically imports, hence the cheaper price.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Very quick service

Very quick service. I received my order two day earlier than forecast! All products as ordered. I had a problem with my payment that was promptly resolved. Would happily use SLR Hut again.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy with Canon camera order

Ordered a mirrorless Canon camera kit which arrived in a couple of days, fully tracked.
There was a small issue with my order, but it was resolved quickly and fully.
Happy to buy from SLRHut again

16 September 2024
Unprompted review
Rated 5 out of 5 stars

My order arrived in a few days

My order arrived in a few days, & the delivery driver of FedEx courier couldn't have been kinder he delivered to my door up 6 flights of stairs! SlrHut offer major brands in the camera industry at Amazing prices! The value for money is off the scale! Much cheaper than UK stockists, SlrHut should be your first stop for All you photography needs, Highly recommended 📸🤗

16 September 2024
Unprompted review
Rated 5 out of 5 stars

I order the Nikon z30 bundle

I order the Nikon z30 bundle, this was a great deal - the camera and all accessories arrived in perfect condition.
My order was shipped from the USA but there were no import fees or taxes to pay as SLR hut had paid these.
My order arrived within 5 days and there were no issues.
I will definitely order from this company in the future.

16 September 2024
Unprompted review

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