My free spins did not appear after the first deposit, and I expected a long exchange with support. Chat checked the promotion while I was still online and added them within a few minutes. I played thr... See more
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Only two questions so far, both in the first two weeks, so this is a partial picture. First was about the welcome bonus not appearing, which turned out to be a minimum deposit thing, explained in two... See more
The redemption eventually arrived, but the waiting period and lack of status updates made the process more stressful than necessary. I hope this changes soon.
Contacted support about a free spins bonus that hadn't credited, and they added it on the spot in the same chat, no ticket, no follow-up needed. Back playing within a few minutes.
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100 % bis zu 500 € + 200 Freispiele
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Played Fluffy Favourites for half an…
Played Fluffy Favourites for half an hour on the bus and it held steady on mobile data. Dropped once but my stake was still there when I logged back in.
Switched from phone to laptop during…
Switched from phone to laptop during lunch. Favorites, muted sound and last game followed the account, which I did not expect
Time-out and deposit limits sit on one…
Time-out and deposit limits sit on one page, no support ticket needed, sensible
withdrawal landed next morning
first withdrawal landed the next…
first withdrawal landed the next morning, no chasing
I tried a small 39 € withdrawal after…
I tried a small 39 € withdrawal after work. Mastercard showed completed later, and the account history did not hide the earlier pending step 👍
the list of documents runs long but…
the list of documents runs long but each item was explained, cashout paid.
the cashback was assigned to the wrong…
the cashback was assigned to the wrong week. Support corrected the period, and the balance changed while the ticket was still open.
Search found Jammin’ Jars after three…
Search found Jammin’ Jars after three letters in NZ.
Asked to come off every promotional…
Asked to come off every promotional list and it was one toggle. Nothing has arrived since, not even the seasonal ones that usually find a way through.
search is clunky but the games…
search is clunky but the games themselves have all loaded first time
the next limit-change date was visible…
the next limit-change date was visible in settings YES.
bonus rules were readable before I…
bonus rules were readable before I deposited
My free spins did not appear after the…
My free spins did not appear after the first deposit, and I expected a long exchange with support. Chat checked the promotion while I was still online and added them within a few minutes. I played through them later that evening and the balance updated correctly. Nothing dramatic, but the issue was handled properly.
Only two questions so far
Only two questions so far, both in the first two weeks, so this is a partial picture. First was about the welcome bonus not appearing, which turned out to be a minimum deposit thing, explained in two lines. Second was whether the account could be closed easily, and the agent pointed me at where the setting lives rather than trying to talk me out of it. Both by live chat, both under ten minutes. What happens on a harder case I have no idea
My cashout showed as pending
My cashout showed as pending, then the status page updated each stage. Knowing where it was in the queue stopped me pestering support.
withdrawal confirmed in half an hour
Round history updated after a refresh…
Round history updated after a refresh when the page slowed down. I checked balance next, and the numbers matched.
Old Android login worked even on weak…
Old Android login worked even on weak Wi-Fi.
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