Not enough bonuses and awards for vip players. Bonuses that are awarded with deposits and also counted against vip players not allowing for an additional bonus to be awarded. VIP host Rochie, Elle, Ka... See more
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See what reviewers are saying
*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest. I got in a... See more
I love the match bonus chips I get every time I make a deposit. Elle my VIP host is always really helpful. I hope to keep getting bonus chip incentives to keep playing in this platform. My only im... See more
Company replied
They lie complete waste of money they don't honor payouts and I had won a bonus at .50 cents spin and hit for 250x it didn't pay I talk to customer support they said you never won that what they didn'... See more
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Company details
Written by the company
Welcome to SlotsandCasino your home for the best casino action experience in the industry.
Contact info
United States
- support@slotsandcasino.ag
- slotsandcasino.ag
You should know
2.3
Poor
238 reviews
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Replied to 89% of negative reviews
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I won, but it wasn't worth it
After looking at the promotions, I chose one that added 300% and awarded 100 free spins.
Once I did the deposit, I couldn't find where the free spins were so I contacted support to ask how to access them. was told they were not accessible until I completed the playthrough of $3,000 worth of gambling. This was on a $25 deposit. I did the playthrough, yes $25 lasted through $3k, and contacted support to ask where the spins were and was told that I had to do a withdrawal request before I could get access to the free spins.
Yes, I actually won enough to iniate a withdrawal. So I initiated the withdrawal, but I left a little in the account to play with, and then asked support about the free spins. Support said they would be available when I had a zero balance because I couldn't have more than 1 promo open at a time and that in addition to the withdrawal, my account had to have a zero balance.
So I play down to as close to zero as possible, $.02, and asked support about the spins. They told me they were only available in the first 10 days. I asked why the conditions kept changing. After reviewing the support chats they said that after my withdrawal was complete I should contact support and ask about the spins then, and that there should be some extra coins to make up for the hassle.
So I got my withdrawal and contacted support and this time I was told not only was there no extra coins, but that they couldn't give me the spins either.
I have closed my account.
I wish I had read the reviews before I put money in.
Bottom line, 2 conclusions.
1) yes I won, but not all money is good money. Gambling is supposed to be fun when you win. Here it is not.
2) if you do decide to put money in, don't expect them to honor their word.
-----UPDATED REVIEW------
I gave them a 2nd chance. I played through the spins. I won about $10 or so. I played that amount hoping the slots would be as good as when I had deposited previously, but unfortunately, not the case. I played it down to zero.
I have to give credit where credit is due. It was good that I received the 50 spins, but I consider that a half step in the correct direction.
I'm not sure if or when I might make a deposit, at least now the option is on the table. Maybe if I'm offered a really fat juicy promotion, I might.
Thank you for at least trying to make things right.
The customer service was quick and accurate and it actually worked as I was told it would.
For each of these 2 positive items, I will raise my rating by 1 star.
13 April 2026
Unprompted review
Reply from SlotsandCasino
Hello Greg,
Thank you for taking the time to share such a detailed review.
Many of the things you pointed out were questioned by the review team and caused a deep dive into your experience. While your verification and withdrawal were successfully completed, the communication you received via chat on multiple occasions regarding your bonus and free spins was not accurate, and we have already begun taking actionable steps toward internal education, and discussions on making this process more friendly for our players.
Specifically:
- The welcome free spins are not dependent on claiming the match bonus. Once your first deposit is made, you are entitled to 10 spins per day for 10 days.
- A bonus is considered “completed” either by reaching a zero balance or by initiating a withdrawal, both conditions should have been clearly communicated from the start.
- Your welcome free spins were not restricted by your withdrawal request; you are entitled to your 10 spins per day for 10 days regardless of winning or losing.
Your review highlighted multiple gaps in how this was explained, and we’ve already taken action on it:
- Updated internal documentation for support agents to ensure accurate and consistent explanations
- Additional training based on these updates
- A new, clearer welcome bonus page being prepared for the website so players can access this information directly without needing to contact support
As a result of this review and the incorrect information you were given, we have credited your account with 2 sets of 25 Free Spins - 1 set on a fan-favorite, and another set on one of our newest releases. We understand you may not wish to return, but this has been applied in good faith to correct the missed opportunity.
At SlotsandCasino, we are always open to bettering our processes to give the best experience possible. Your feedback has directly led to more improvements; we very much appreciate this review and as such, this opportunity to improve.
Best regards,
Casino Experience Team
I have redeemed on April 3rd and and…
I have redeemed on April 3rd and I'm being told I have to wait almost a month to get my redemption what type of craziness is that .I never played on such a site with no worries to when and how fast you pay your customers.This is just ridiculous.
9 April 2026
Unprompted review
Reply from SlotsandCasino
Hello Moe,
Thank you for sharing your feedback.
We understand how waiting for a withdrawal can feel frustrating, especially when expectations around timing differ. Withdrawal timeframes can vary depending on the method selected, and traditional options such as bank wires or checks may take longer to complete.
For a faster experience, we recommend using Bitcoin withdrawals, which are processed more quickly once approved. If you need any assistance setting up a crypto wallet, our dedicated support team is available to guide you, and we also provide helpful resources on our website.
If you’d like us to take a closer look at your specific request, please feel free to reach out to our support team or share your username so we can assist further.
We appreciate your patience and feedback.
Best regards,
Casino Experience Team
My host Elle is the best
My host Elle is the best, very attentive, friendly, professional and available when ever I need her
10 April 2026
Reply from SlotsandCasino
Hello Marita,
Thank you so much for sharing this amazing feedback!
We love hearing that your host has been attentive, friendly, and always there when you need support, that’s exactly the kind of experience we aim to deliver. We’ll be sure to pass along your kind words, as they’ll mean a lot.
We truly appreciate your support and look forward to keeping the great experiences coming!
Best regards,
Casino Experience Team
I didn't like the price to withdraw my…
I didn't like the price to withdraw my winnings or the time I took to get paid or t h e suspicious Canadian check that I got paid with but I got paid and I would have been for a lot more but someone said they are a scam its not and I had great experience with customer service
14 January 2026
Unprompted review
Reply from SlotsandCasino
Hello Jonnie,
Thank you for taking the time to share your experience with us.
We’re glad to hear that, overall, you had a positive experience and that our Customer Support Team met your expectations. It’s also great to know that your withdrawal was successfully completed.
We appreciate your honest feedback, as it helps us continue improving both our processes and overall player experience.
Thank you again for your support.
Best regards,
Casino Experience Team
Their games are absolutely rigged
Their games are absolutely rigged. You win for sure when you are playing on a bonus amount but the minute you reach the outrageous “playthrough” amount of an outrageous number like 53k then no games at all will hit. Like the flip of a switch i swear. Then if you ever do request a cash out which is rare because you start losing every single spin on pretty much any game the minute their “free “ bonus money is played through they will make up reasons to not pay you. -# Facts 100% scam
5 April 2026
Unprompted review
Reply from SlotsandCasino
Hello Teri,
Thank you for sharing your feedback.
We understand how frustrating gameplay can feel, especially when playing through higher wagering requirements. Larger bonus offers typically come with higher playthrough conditions, which can impact the overall experience. For players who prefer lower wagering, we always recommend exploring smaller promotions or reload bonus offers that may better suit different play styles.
We can also see that you’ve recently had extended gameplay sessions, including opportunities to play for several hours and build your balance, which is something many players actively look for when enjoying bonus offers.
Regarding your concerns about game outcomes, all games on our platform operate on certified Random Number Generator (RNG) systems, ensuring that results are fair and not influenced by wagering progress or account activity.
We truly value your feedback and would be happy to recommend bonuses or clarifying any concern if you’d like to reach out to our support team directly.
Best regards,
Casino Experience Team
♡This is a SCAM!!!!!!! DO NOT DEPOSIT!
This is a SCAM!!!!!!!! DO NOT MAKE A DEPOSIT!!!!! THEY GET YOU BY LETTING YOU WIN BIG THEN MAKE YOU MAKE A DEPOSIT TO REDEEM YOUR WINNINGS BUT, THEY DON'T GIVE YOU ANYTHING AT ALL AFTER THAT. THEY JUST TAKE YOUR MONEY. AND IF YOU COMPLAIN THEY GET SUPER RUDE AND TELL YOU IT'S NOT THIER FAULT. DON'T DO IT. DON'T CONTRIBUTE TO THIS SCAM. THEY'RE TAKING INNOCENT PEOPLE'S MONEY!!!! IT'S SO SAD. HOW COULD PEOPLE SLEEP AT NIGHT KNOWING THEY'RE DOING THIS TO OTHER PEOPLE? PATHETIC!!!
24 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Lisa,
Thank you for sharing your feedback.
We understand how upsetting this experience must have felt, especially based on the interaction you described with our support team. This is not the level of service we aim to provide, and we sincerely apologize if your experience did not reflect our standards.
At the moment, we were unable to locate an account based on the details provided in your review. From what you’ve described, we would like to clarify that having at least one successful deposit on a gaming account is a standard requirement before a withdrawal can be processed. This is in place for security and verification purposes to ensure a safe environment for all players.
That said, we would truly appreciate the opportunity to review your case in detail and provide accurate assistance. If possible, please consider updating your review with your correct casino username so we can investigate further.
Your feedback is important to us, and we’re here to help resolve any concerns.
Best regards,
Casino Experience Team
SlotsandCasino offers an impressive…
SlotsandCasino offers an impressive collection of slot titles. Each game feels unique and engaging. I appreciate the smooth performance and fun design across the platform.
18 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Yasmin,
Thank you for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’re enjoying the variety of slot titles available, as well as the unique gameplay and smooth performance across the platform. Providing an engaging and well-designed experience is something we continuously strive for.
We truly appreciate your feedback and look forward to keeping the experience just as enjoyable for you moving forward.
Best regards,
Casino Experience Team
I was looking forward to receiving my…
I was looking forward to receiving my winnings today because 3 different customer service people told me I would have it today. However still in processing and now have been told that I will be waiting a couple more days even thought guaranteed to have it today. They are a bunch of liars who have no intentions of paying out. No other casino I play with takes days to receive bitcoin payout, they all take literally minutes. This casino makes money of the wi nings the longer they hold on to them. Save your money or play somewhere where they actually give u your winnings
17 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Camille,
We understand how important it is to receive your winnings, and we can see how this experience may have felt frustrating.
After reviewing your case, we can confirm that your withdrawal has been successfully completed within the timeframe communicated by our support team and outlined on our website.
We’d also like to kindly highlight that weekends are not considered business days when processing withdrawals, which may impact the overall timing.
We’ve reached out to you directly via email with further details regarding your transaction for full clarity.
Your feedback is truly valuable, and we’re actively using it to continue improving our withdrawal experience.
Best regards,
Casino Experience Team
***UPDATE***
Hello Camille,
We’re following up regarding your recent experience.
As your withdrawal has now been completed and confirmed, we’re glad to know the matter has been resolved. We appreciate your patience throughout the process and your understanding while the transaction was finalized.
If you feel that your experience has been addressed, you’re welcome to update your review at your own discretion. Your feedback is always important to us, and we truly value your perspective.
Should you need any further assistance, our team remains available to help.
Best regards,
Casino Experience Team
Excellent Experience For Me
My experience with SlotsandCasino was extremely positive. I made a couple of small deposits which was easy. Verified my identify and I won a little bit of money. I cashed out using Crypto and received my money in about five days. I was impressed with the entire process....it seemed to work well. My experience is limited with online casinos but so far this casino wins in every category needed to be considered above most...just from my experience.
2 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Maporter,
Thank you for taking the time to share such detailed feedback.
We’re really glad to hear that your experience with SlotsandCasino has been positive so far. It’s great to know that the deposit process was smooth, your verification went through without issues, and that your crypto withdrawal arrived within the expected timeframe.
We appreciate you highlighting the overall process from start to finish. Providing a platform where deposits, verification, gameplay, and withdrawals work together smoothly is exactly what we strive for.
Thank you again for giving us a try and for sharing your experience, we hope you continue to enjoy everything our platform has to offer.
Best regards,
Casino Experience Team
Ok - so I was mainly going..
Ok - so I was mainly going for the first promo welcome bonus thing to see if it worked. Made a small deposit which went through OK cos sometimes it doesn't with my credit card. So then the promotion went through and I was able to choose some games and play. The wagering is a little higher than other sites I play on, but the bonus was bigger too so I guess that's OK. I haven't made a withdrawal yet, so we'll see how that goes but overall it looks like a legit place and the one time I had to ask support about the comp points I got a reply like super fast.
11 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Delaney,
Thank you for taking the time to share your experience.
We’re glad to hear that your deposit and welcome bonus worked smoothly and that you were able to jump right into the games. It’s also great to know our support team was able to assist you quickly when you had a question about comp points.
We appreciate your honest feedback regarding the wagering requirements as well. Bonuses can vary in size and playthrough, giving players the flexibility to choose offers that best suit their playing style.
If you do decide to make a withdrawal in the future and have any questions along the way, our team will be happy to assist. We appreciate you giving the platform a try and hope you continue to enjoy your time playing.
Best regards,
Casino Experience Team
I mainly play with USDT and it was easy…
I mainly play with USDT and it was easy to deposit here. More than enough games to choose from and the bonuses are nice. I really liked that I got a free chip on my first deposit
10 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Julianna,
Thank you for sharing your experience!
We’re glad to hear that depositing with USDT was smooth and that you’re enjoying the variety of games available on the platform. It’s also great to know the bonuses, especially the free chip on your first deposit, helped make your start with us even more enjoyable.
We appreciate you taking the time to leave your feedback and hope you continue to have a great experience playing with us.
Best regards,
Casino Experience Team
I had a positive and straightforward…
I had a positive and straightforward experience. played several games without issues. Also, I received my funds within the expected timeframe. Everything functioned as expected. I like that I can see where my payout is, which is something I think ALL sites should copy from here. I hate having to go to chat and ask them where my money is when I make a cashout.
8 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Nova,
Thank you for taking the time to share your experience!
We’re really glad to hear that everything worked smoothly for you and that your withdrawal arrived within the expected timeframe. It’s also great to know that the withdrawal status tracker was helpful and convenient!
We appreciate your feedback and are happy to know the platform delivered the straightforward experience you were looking for.
Best regards,
Casino Experience Team
I'm on old school player and I like…
I'm on old school player and I like that on the home page of this site, I noticed it lists a good mix of classic and new games, so there was always something different to try. Happy to play here!
6 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Cherie,
Thank you for sharing your experience with us!
We’re really glad to hear that you’re enjoying the mix of classic favorites and newer games available on the site. Having a variety that appeals to different play styles is something we aim for, so it’s great to know you’ve found plenty of options to explore.
We appreciate you choosing to play with us and hope you continue to have many enjoyable sessions ahead.
Best regards,
Casino Experience Team
A withdraw can take up to 5-6 days
A withdraw can take up to 5-6 days? With a cap? I deposited $2000 won $5500 and it's going to take nearly 3 weeks to get my money.. safe to say I will never be depositing again. How are they in business ??
1 March 2026
Unprompted review
Reply from SlotsandCasino
Hello Ace,
Thank you for sharing your concerns, and congratulations on turning your $2,000 deposit into $5,500, that’s a strong win.
Withdrawal timeframes can vary depending on the method selected. Bank Wire and Check options do carry longer processing times, which can extend the overall payout schedule when larger amounts are involved.
For the quickest experience, we recommend using Bitcoin, as it typically processes within 4–5 business days and does not include processing fees on our end. Many players prefer this option for faster access to their funds.
If you’d like us to review your specific withdrawal timeline in detail, please feel free to contact our support team directly, and we’ll be happy to assist.
Best regards,
Casino Experience Team
They will find every excuse to not pay!
After submitting my documents for the 5th time and constantly being rejected, it's obvious this company is doing all it can to not pay me my winnings. money I need. Forget it, hope you can sleep at night.
STAY AWAY FROM THESE LYING SCAMMERS! All they want is our information
non paying jerks!
Screw your computer generated response.
Edit....
Well whoopdee freaking doo my id verification went through. no freaking duh!
No way am I going to give you money to withdraw what I rightfully won!
Another platform I won from really recently NEVER asked me to pay them to withdraw.
All I know is.....sounds scammy to force people to pay to withdraw.
27 February 2026
Unprompted review
Reply from SlotsandCasino
Hello Elizabeth,
Thank you for sharing your feedback.
We’re sorry to hear that the verification process felt frustrating. We understand that submitting documents multiple times can be a difficult experience, and we apologize for the inconvenience this may have caused.
Account verification is an important security step designed to protect both the player and the account. In some cases, documents may need to be resubmitted if certain details are not clearly visible or if the information does not fully meet the verification requirements. While the process can feel tedious, it is a one-time step that helps ensure withdrawals are processed securely.
That said, we’re happy to confirm that your documents have now been successfully approved. If you need any further assistance with your account or withdrawal, our support team remains available and will be glad to help.
Best regards,
Casino Experience Team
I sent my proof of address 5 DIFFERENT…
I sent my proof of address 5 DIFFERENT TIMES! I sent it as a PDF which y'all can't see or open
Seems to be y'all are looking to piss me off so I close my account and walk And at this point I just might
KMA YOU SUCK!
I'm done jumping thru your stupid hoops !
*Edit*
Yippee verification finally went thru. now you expect me to pay you to withdraw AND WAIT ANOTHER 5 BUSINESS DAYS TO RECEIVE! Just another tactic to get my money instantly then take forever to pay out! y'all expect me or anyone else to continue to wait. funny. not
26 February 2026
Unprompted review
Reply from SlotsandCasino
Hello Elizabeth,
Thank you for sharing your feedback.
We’re sorry to hear that the verification process felt frustrating. We understand that submitting documents multiple times can be a difficult experience, and we apologize for the inconvenience this may have caused.
Account verification is an important security step designed to protect both the player and the account. In some cases, documents may need to be resubmitted if certain details are not clearly visible or if the information does not fully meet the verification requirements. While the process can feel tedious, it is a one-time step that helps ensure withdrawals are processed securely.
That said, we’re happy to confirm that your documents have now been successfully approved. If you need any further assistance with your account or withdrawal, our support team remains available and will be glad to help.
Best regards,
Casino Experience Team
This place is one big scam
This place is one big scam. I would not even play It. It says it's under Ohio lottery, which is bullshit. They're using false advertisement. Also,
25 February 2026
Unprompted review
Reply from SlotsandCasino
Hello Steve,
Thank you for sharing your feedback.
For clarity, our official website is slotsandcasino.ag, and we encourage players to ensure they are accessing the correct domain directly.
As your review does not include specific details about your experience, we’re unable to investigate further at this time. If you’ve encountered an issue related to gameplay, withdrawals, or the platform itself, we invite you to reach out to our support team or update your review with your casino username so we can properly review and assist.
We’re here to help and would welcome the opportunity to address any concerns.
Best regards,
Casino Experience Team
My experience with this online casino…
My experience with this online casino has been consistently positive. The bonus features add excitement without feeling complicated. I like that the platform balances fun visuals with reliable performance.
25 February 2026
Unprompted review
Reply from SlotsandCasino
Hello Wynter,
Thank you for the wonderful feedback! We’re so pleased to hear that your experience has been consistently positive.
It’s great to know you’re enjoying the bonus features and that they add excitement without feeling overly complicated, that balance is exactly what we aim for. We’re also happy the combination of engaging visuals and reliable performance has stood out to you!
We truly appreciate you being part of our community and look forward to keeping the experience enjoyable.
Best regards,
Casino Experience Team
It's a solid spot if you like the big…
It's a solid spot if you like the big bonuses. I usually stick to the 25% reload since the rules are easier to follow & the daily cashback helps when I'm on a losing streak. Not a bad setup at all.
24 February 2026
Unprompted review
Reply from SlotsandCasino
Hello Lucy,
Thank you for the great feedback! We’re glad to hear you’ve found a bonus structure that works well for you, the 25% reload is definitely a popular choice for players who prefer more straightforward terms.
It’s also nice to know the daily cashback adds a little support during tougher sessions. We aim to offer a balanced setup so players can choose what best fits their style.
We appreciate you playing with us and look forward to keeping the experience enjoyable.
Best regards,
Casino Experience Team
If I could go lower than zero I would I…
If I could go lower than zero I would I put $25 in they were supposed to be 100% plus 53 spins I won $672 on the free spins which is wagered at times 40 I paid that off and still had thousands of dollars left then they proceeded to tell me that I had to pay off $7,210 that's $340,000 in wagering before I could get any of that money because I'd won so much there is not a bigger scam out there they told me that because I had when I watched I'd rent it reached the point that I had paid that off that all the money that I wanted had gone back into my into my account but then I used that because I kept betting cuz I didn't know when I was when I was over it I was just kept playing so then because I I still had $7,000. Now I have to play 45 times of that 45 * 7,210 is $325000 that I must now wager before I can get my money what kind of b******* scam is that. Off of Facebook you know I was going trying to play the ice fishing game and that's how they do me into getting into that casino in the first place to find out that they don't have the ice fishing game it is 100% straight up want a scam do not play there ever! Then customer service talks to me about honesty there's no honesty whatsoever at the casino it is bar garbage it is b******* it is it is outrageously disgusting I played it 50 casinos and never seen anything like it!
23 February 2026
Unprompted review
Reply from SlotsandCasino
Hello Rory,
Thank you for sharing your concerns.
At this time, we’re unable to locate an account based on the information provided in your review. Additionally, the wagering structure and figures mentioned do not match our current promotional offers or bonus calculations, which makes it difficult for us to properly understand what may have occurred.
We would genuinely like the opportunity to review your account and provide a clear breakdown of any bonus terms, wagering requirements, and balances. Please update your review with your casino username, or contact our support team directly from your registered email address so we can investigate this thoroughly.
We’re here to provide clarity and assistance, and we welcome the chance to look into this for you.
Best regards,
Casino Experience Team
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