Rip off do not play there
Like the other two reviews I give it a one star, do not waist your ti.e with this place if you claim the sign on bonus and beat the wagering you will never collect , place is a rip off
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Like the other two reviews I give it a one star, do not waist your ti.e with this place if you claim the sign on bonus and beat the wagering you will never collect , place is a rip off
They are big lying thieves that will tell you things that make no sense. I pointed out how dodgy it seems for strangers to want a deposit inorder for you to access your winnings, mind you this is mentioned during the withdrawal request, before or while playing nothing is said. It's like a surprise they keep till the end. Stay away and avoid wasting your time. Asked them to delete my account and they still negotiating I send them money instead of respecting my wishes.
Slotocafe robbed me of my fair winnings not twice but three times! I signed up with the welcome bonus promotion of 33 free spins. I met the playthrough requirements and my balance was adjusted to reflect that with a maximum cash out of $50. At this point, funds in the account are free from any promotional restriction and is technically and legally mine. Makes sense, but according to Slotocafe these funds were subject to the same welcome bonus that had already been cleared . With my balance I tried my luck again and won a sizable amount. When I tried to cash out they adjusted my balance once again down to $50 and pocketed over $800 for themselves!!
Once I realized what kind of operation they were running, I knew I had been scammed and would be lucky to even collect the $50 I was entitled to. I tried to cash out on my withdrawable balance but ran into some more issues, of course. Turns out in order to receive money, I needed to pay them $10 for account verification even though I had submitted all required documents and was already verified?!?
At this point, I wrote off that $10 as an entertainment expense and decided to go ahead and deposit to see what bullshit they could come up with next. To my surprise, my withdrawal request was actually processed though I later found out that was an error on their part and I just got lucky that someone missed a step that pushed my ticket through.
So now there was just the $10 of my personal money I just deposited and tried my luck again and won again! When I go to cash out $250, they decide to tie these winnings to the promotions of the welcome bonus and take it all stating that I can't withdraw money won from the same promo?!?
What they did instead of paying me $250 was put back the $10 that had already been deposited, cleared and played. So now their story is that I used funds that were in my account to win thereby subjecting them to bonus terms in that no withdrawals can be made with bonus funds. When I pointed out that my balance had already been adjusted not once, but twice, they decide to claim my deposit never went through. When I pointed out that my withdrawal request would not have been cleared without that mandatory $10 deposit, they decide to stick to their bullshit claims which make absolute no sense and keep all my money.
They are lying thieves and will rob you of your winnings and fabricate some provision to make it seem like you were in violation of some terms of agreement when in actuality they are pocketing all of your legitmate winnings. Avoid this casino at all cost because they will take you for what your worth but maybe let you keep your original deposits as non-withdrawable credit. Blacklist Slotocafe!
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