Secured Lending Options Reviews 102

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, expertise, and approachable demeanor, making complex processes feel much easier. Many people highlight the amazing customer service, noting that the team goes above and beyond to provide clear explanations, constant updates, and a supportive, non-judgmental approach. Consumers frequently mention the efficiency and professionalism of the service, appreciating the quick turnaround times and the smooth, reliable process. Reviewers also emphasize that the company takes the time to understand individual needs, ensuring the best possible outcome and making them feel like a priority.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Service

Clients share positive opinions on service, consistently praising the quick, efficient, and professional... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers highlight the helpfulness... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are phenomenal, they have patience of a saint! They are down to earth, friendly, approachable and make you feel like you really have got them holding your hand through what can be an extre... See more

Rated 5 out of 5 stars

Firstly Kevin was helpful from the start. He made everything super easy and explained everything fully from start to finish. Kevin was always available to take our call and very responsive through e... See more

Rated 5 out of 5 stars

Huge thanks to David for steering my wife and I through the whole bridging loan process. We feared a stressful process to deal with but thanks to David at SLO provided a brilliant service to guide us... See more

Rated 5 out of 5 stars

Lynette was fantastic from the beginning to the end of the process . She explained everything really clearly and answered any questions I had - nothing felt too silly to ask and she always replied pro... See more


Company details

  1. Finance Broker

Written by the company

Secured Lending Options are a specialist finance Master Broker based in Glasgow. As an independent established master broker, we deal with a wide panel of lenders and search the market on your behalf for the best possible solution Our team of qualified advisers are committed to superior customer service and pride themselves on getting the most suitable outcome for their customers. We specialise in secured lending, advising on first and second charge mortgages, bridging loans, buy to lets and commercial finance. Our team has extensive knowledge and valued experience in the industry, we work closely with our clients to understand their financial goals and help them achieve their objectives. At Secured Lending Options, we believe that transparency and communication are essential to building trust and strong relationships with our clients. That’s why we provide clear and concise information about our services and fees, and we are always available to answer any questions or concerns.


Contact info

4.9

Excellent

TrustScore 5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Lauren at SLO

I can't thank Lauren McCallum enough for her service and patience, she was amazing throughout the whole process and nothing was too much trouble. I asked alot of questions and Lauren always replied quickly, in a helpful and friendly manor and made me feel at ease throughout. I would recommend Lauren and the company for their quick turnaround and exceptional service!! Thanks again!!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

David @ Secured Lending Options

David delivered a great service in what was a complex application and got us a great outcome. He was constantly available and commination was flawless and would highly recommend. Great all round service and brilliant result.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

A totally outstanding experience

A totally outstanding experience. Our broker Lauren talked through all of our options, patiently responded to questions and diligently followed up all of the potential lending opportunities tailored to our specific requirements and financial situation. I would absolutely recommend Secured Lending Options as a great company to work with. Your situation whatever it may be, is in a safe pair of hands. A great weight has been lifted from our shoulders after not knowing where to turn.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Superb company who get results

Being in our 50s and having been renters for many years, we thought our chances of ever owning a property again had passed us by. Fortunately, a friend put me in touch with David Orr who went above and beyond to find us a specialist lender and expertly managed the process from start to finish. His market knowledge, contacts and determination to get results ensured that we were able to buy our dream home, and we are extremely grateful. I cannot praise SLO and David Orr highly enough and highly recommend them.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Kevin was amazing…

Firstly Kevin was helpful from the start. He made everything super easy and explained everything fully from start to finish. Kevin was always available to take our call and very responsive through emails also - amazing customer service and made us feel at ease from start to finish.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

These guys are phenomenal

These guys are phenomenal, they have patience of a saint! They are down to earth, friendly, approachable and make you feel like you really have got them holding your hand through what can be an extremely stressful time.
Kevin & Craig, thank you for not only getting us over the finish line but especially you Kevin for being on speed dial these last couple of months and never making me feel like I’m a headache!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service provided by SLO for arranging my re-mortgage. First class service from start to finish .. quick efficient and incredibly personal. Everything was explained clearly with a non-judgemental and supportive approach. This sincerely made a potentially stressful situation feel straightforward and manageable and I would highly recommend David and SLO to anyone looking for professional, reliable and financial advice.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Huge thanks to David at SLO

Huge thanks to David for steering my wife and I through the whole bridging loan process. We feared a stressful process to deal with but thanks to David at SLO provided a brilliant service to guide us through it all with knowledge, expertise and understanding of how scary it all was for us. Everything came good for us and I encourage anyone moving home and needing expert guidance to give David a call. Thanks again David

10 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic service — highly recommended

I had an excellent experience with Secured Lending Options. Mark was very quick, professional, and genuinely helpful throughout the whole process. He communicated clearly, guided me with the right advice, and handled everything efficiently.

Overall, a smooth and reliable service. I would definitely recommend Mark and Secured Lending Options to anyone looking for a trustworthy mortgage broker.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer once again

This is the 3rd time I’ve dealt with Craig on a remortgage and cannot recommend highly enough . From start to finish got things done quickly . Many thanks to Craig and the team .

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommend!

I am a first-time buyer and I had a complicated employment history making it hard to find the best mortgage solution. David was extremely helpful, listening carefully to my situation and advising the best way for me to proceed. He stayed in regular contact, following up on progress and explaining everything clearly and honestly. I got my mortgage without any issues and I can’t recommend them highly enough. Friendly, great communication and a great result. Thank you!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable service!

From start to finish the process was straight forward and super easy.
Lauren was amazing, we felt totally looked after and fully updated at all times. Couldn’t have asked for me!

Thanks Lauren

Kate & Ian

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service provided

The process of applying, to explaining the options and working with me to obtain the best loan deal for me from start to finish was top notch. Both Craig and Lauren were extremely helpful and worked tirelessly on my behalf. I would recommend them time and time again and will be contacting them when my fixed term end is approaching.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service highly recommend

Lauren was a pleasure to talk to and I’m glad she could help us through the process she made everything easy and so straightforward and made the effort to keep us up-to-speed with regular updates throughout the process. I'd highly recommend Lauren and Secured Lending Options.

18 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look