Slipintosoft Reviews 

1,969
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 812 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally soft materials, lovely fabrics, and beautiful overall quality of the clothing items. People also love the wonderful selection of gorgeous colors, flattering styles, and comfortable fit that makes wearing them an absolute joy. Many buyers mention that shopping on the website is simple and deliveries arrive promptly in many cases. However, some customers also noted significant difficulties with the return process and the lack of proper support when items do not fit. Others experienced frustrating issues regarding unexpected delivery delays, missing tracking updates, or sizing inconsistencies that required extra effort.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional construction, lovely materials,... See more

Quality

Users describe positive interactions with quality, frequently praising the exceptionally soft and comfortable... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising prompt arrival and... See more

Order

Consumers find order experiences to be deeply polarized, with some experiencing fast shipping and delight.... See more

Return policy

Customers expressed deep frustration with the return policy, highlighting how difficult it is to obtain... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You sent me the wrong shirt and then told me I was wrong that I received white instead of gold and then told me later I was right that the white shirt had been labeled as gold. Your comment that I wa... See more

Rated 3 out of 5 stars

The dress I ordered in an extra small runs quite wide and isn’t as form-fitting as I had hoped. I was specifically looking for a more tailored cashmere style, which this does not provide. I also exp... See more

Company replied

Rated 5 out of 5 stars

My first purchase from this company was a disaster, so my expectations were low for the second order. An entirely different experience this time. Very fast delivery and an absolutely gorgeous cashme... See more

Rated 5 out of 5 stars

So happy with this purchase! I was beguiled by the pretty silk print - reminded me of a Japanese print in soft, flattering blues. And I loved the flattering style. I had been a bit concerned that it... See more


Company details

  1. Clothing Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Hair Product Store
  5. Home Goods Store
  6. Silk Store

Written by the company

Slipintosoft offers stunning, soft, and sustainable fashions crafted from the world’s finest silk. From sleepwear to bedding, Slipintosoft offers exquisitely designed silk products designed to keep you cool, comfortable, and beautiful.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,969)

910 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best cashmere neck warmer I have…

The best cashmere neck warmer I have had 😍 they aren't tight but they are Soo very soft, warm and delightful.
Thank you for creating these! I long to wait with bated breath for your next amazing body warmer
I'm sending you lots of warm thank 🙏
Katrina Ball

25 August 2026
Rated 1 out of 5 stars

Have tried to cancel my orders and…

Have tried to cancel my orders and this is not happening!

8 August 2026
Slipintosoft logo

Reply from Slipintosoft

Really sorry about this. Your items were already delivered a month ago. If you get them, please contact our customer service about this.

Rated 2 out of 5 stars

Too small

Sadly, I'm going to have to return this sweater because it is too small.

20 August 2026
Slipintosoft logo

Reply from Slipintosoft

We are really sorry about this. If it is not a fit, we are glad to help you. Just contact our customer service about this.

Rated 1 out of 5 stars

Way too small

Way too small! I have another one but different brand....same price The one I bought first is easily twice the size of yours and a bit heavier....dissapointed

Mary

19 August 2026
Slipintosoft logo

Reply from Slipintosoft

Different brands have different sizes. You can check our description for this. If you don't like it, just reply to our customer service, and we are glad to help you.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. I bought a pair of pajamas for my 9-year-old daughter and they are really lovely. The only downside was that the delivery took a little longer than expected.

7 August 2026
Rated 1 out of 5 stars

Purchased a dress and no one from this…

Purchased a dress and no one from this company has responded to my multiple emails and phone calls to their China or US offices. They state you can return when I purchased the dress. Do not purchase from this store!

15 August 2026
Slipintosoft logo

Reply from Slipintosoft

We are really sorry about this. We have never received any email from your order. Please check your order email from our customer service. We are glad to help you.

Rated 1 out of 5 stars

Took over 25 emails for customer…

Took over 25 emails for customer service to respond to a return. Paid for expedited shipping. The item did not arrive in slotted time. Had to pay again for the return.

17 August 2026
Slipintosoft logo

Reply from Slipintosoft

We sincerely apologize for this issue. After reviewing your email about the refund, we confirm that we are processing a full refund, including your Express Shipping. Please note that Express Shipping is usually not refunded unless there is a delay. For further assistance, contact our customer service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look