Sliding Sash Solutions Reviews 

379
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Andy Hiley is very courteous and easy to deal with. He understands what the customer wants and what the building requires. He managed the whole process extremely professionally and the standard of th... See more

Rated 5 out of 5 stars

Thank you so much Rob and James for wonderfully restoring our sash windows to their former glory. I find myself just opening and closing them for no reason other than I now can! No more rattles, or w... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Sliding Sash Solutions from start to finish. Every step was easy; from the initial visit to measure up and quote, to the work being carried out. Job ran to schedule and budg... See more

Rated 5 out of 5 stars

We recently used Sliding Sash Solutions (Shane & team) to upgrade our windows with replacement double glazed units and updated brush pile system. We are extremely pleased with the effective... See more

Company replied

Company details

  1. Window Installation Service
  2. also in
  3. Door Manufacturer
  4. Door Shop
  5. Home Builder
  6. Window Supplier

Information provided by various external sources

Sliding Sash Solutions are specialists in the sympathetic repair, restoration and upgrading of traditional sliding sash windows together with all other timber period windows and doors. We also manufacture replica timber windows and doors. Our expertise, customer care and our own unique products enable us to stand out above competitors. With over fifteen years experience behind us, you can rest assured that your period windows are in safe hands. Dermot Cooke Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

379 reviews

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4.9

All reviews

(379)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic workmanship

We recently had the pleasure of Dermot replacing and repairing our grade 2 listed building sliding sash windows. The process from start to finish was very professional.The standard of the joinery was superb. Dermot's preparation and cleanliness was another level, leaving our rooms cleaner that what there were beforehand. Dermot was an absolute pleasure to be around and would recommend him to anyone.

31 August 2025
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Reply from Sliding Sash Solutions

Dear Glenn, thank you for your superb review. It was an interesting job for me - drawing on many different areas of my expertise and as a result, I found it all very satisfying and also enjoyable. Thank you All for accommodating me and being so kind. Best wishes, Dermot.

Rated 4 out of 5 stars

We were kept informed of plans & date…

We were kept informed of plans & date to start was adhered to. Efficient and pleasant to have around.
Windows prepared in advance so were in situ within the day.

18 August 2025
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Reply from Sliding Sash Solutions

Thank you Sally for leaving me a review.
We enjoyed re visiting your home and installing another Accoya sash window.
I’m also very glad you have already placed another order with me
Many thanks,
Sam Warne

Rated 5 out of 5 stars

Great service from first contact and…

Great service from first contact and excellent job very satisfied have already recommended Sam
Thank you

22 July 2025
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Reply from Sliding Sash Solutions

Thank you Janet for taking the time to leave me another 5 star review. We enjoyed bringing your old sashes back to life and fully restoring them. Thank you again and I will see you soon when we work on your neighbours windows.
Sam Warne

Rated 5 out of 5 stars

Fast

Fast, efficient and friendly service.
They re- sashed 3 windows and did an excellent job.

30 May 2025
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Reply from Sliding Sash Solutions

Good afternoon,

Thank you for the 5 star review.
We enjoyed installing the solutions system into your existing Windows.

Sam Warne

Rated 5 out of 5 stars

Rob was extremely efficient fitting the…

Rob was extremely efficient fitting the window and cleaning up. He was friendly and pleasant to have in the house. The whole process went well.

5 April 2025
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Reply from Sliding Sash Solutions

Hi Hillary

Thanks for your comments which I have passed on to Rob. I trust the new double glazed Sashes he installed have made the room warmer.
Kind regards, Andy and Rob.

Rated 5 out of 5 stars

Highly, highly recommended

I used Andy at Sliding Sash Window Solutions to replace my downstairs bay window in November a couple of years ago. He did such a good job I got him back to replace the first floor bay and a couple of other windows. The quality of his craftsmanship never ceases to amaze me as well as his work ethic. He started when he said he would, he finished slightly ahead of time and the windows are stunning (and much, much warmer). I didn't even bother to get other quotes this time. Highly, highly recommended.

16 March 2025
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Reply from Sliding Sash Solutions

Hi Anthony,
Thanks for your review, it’s nice to hear that we have maintained our high level of work, and the results have been as good as last time. I think you have a few windows left so I look forward to working for you again in the future, Andy.

Rated 5 out of 5 stars

Excellent service

Sam has done an amazing job at renovating and upgrading our sash windows, which were in quite a sorry state. They now open with ease and the reduction in draught and noise was immediately noticeable. From first contacting Sam through to completion of the job (ahead of schedule) he was professional, helpful and very easy to get along with. We are very pleased with the outcome and would happily recommend Sam and Sliding Sash Solutions.

11 March 2025
Unprompted review
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Reply from Sliding Sash Solutions

Thank you for the review Ian, we really did enjoy working in your lovely home this week and renovating the existing sash windows.
Thanks again
Sam Warne

Rated 5 out of 5 stars

5 stars all around from Sliding Sash

5 stars all around from Sliding Sash

Sam from Sliding Sash was a great communicator throughout the process of getting quotes, agreeing dates, changing our windows and paying for everything.

He was clean and efficient while working in our home and managed the timeline and expectations very well.

We went for double glazed accoya sash windows and we can definitely tell the difference in terms of temperature and sound insulation, as well as noticing how much neater, smoother and cleaner they look than our old tired windows.

Thanks Sam for your excellent serivice!

1 February 2025
Unprompted review
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Reply from Sliding Sash Solutions

Thanks Tomas for the 5 star review. I really enjoyed installing these Accoya™ DGU sashes for you.
I’m so pleased it’s made an instant impact and you have felt the benefits of our new windows, I must also admit that they do look stunning

Regards
Sam Warne

Rated 5 out of 5 stars

Andy extensively repaired sash bedroom…

Andy extensively repaired sash bedroom window.
Excellent communication competively price.
Andy also quoted me on my living room bay sash window which is in dire need of repair. He pointed out the there is water a ingress issue coming from the flat above which needs to be addressed before he could repair the window. I was grateful for this information which I was able to submit to the management company.
I will ask Andy from Sash Solutions to repair my sash window once the water ingress solution has been resolved.
Highly recommend. Will definitely use this company again

22 January 2025
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Reply from Sliding Sash Solutions

Hi Lily, thanks for the review of our services, I look forward to carrying out more work for you once the other issues have been dealt with.
KR, Andy.

Rated 5 out of 5 stars

Great job on a tired and broken sash…

Great job on a tired and broken sash window. Andy repaired and restored - and also refitted lost architrave and new sill. Very pleased.

1 February 2025
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Reply from Sliding Sash Solutions

Thank you for using us to carry out the work to your window, it was very satisfying for me to re-instate the original details that were previously lost. Andy Hiley.

Rated 5 out of 5 stars

Sam from Sliding Sash Solutions

Sam from Sliding Sash Solutions has just replaced the glazing in a large bay window in my Victorian house in Hertford. The job was handled professionally and I already feel the benefit of a warmer lounge. Thank you.
Jane

7 January 2025
Unprompted review
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Reply from Sliding Sash Solutions

Thank you for taking the time to leave me a review.
It was a pleasure to install new Accoya double glazed sashes into your lovely home, This was our second visit and glad you used us again.
We look forward to future projects together.

Regards
Sam Warne

Rated 5 out of 5 stars

Our sash windows needed some TLC

Our sash windows had needed attention for a long time and there was some wood rot. Excellent craftsmanship and we were kept informed throughout. The work was carried out inside the property (we have a maisonette over 3 floors) so no need for scaffolding and the property was left immaculate. Delighted with the outcome.

20 December 2024
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Reply from Sliding Sash Solutions

You're very kind Lorna. It was a nice local job for me in the run up to Christmas with my eyes on the prize of a two week break once completed. I am currently enjoying my time off and reviews like this are most welcome. Thank you for your custom and best wishes for the festive period. Dermot.

Rated 5 out of 5 stars

Sash window upgrade

Dermot responded to my enquiry promptly and provided a very competitive quote , he then carried out a top class job quickly and efficiently, I would have no hesitation in recommending him for Sash window upgrades.
Great job , less noise and no draughts.

23 November 2024
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Reply from Sliding Sash Solutions

Thank you Barry, for your five star review and for your custom. A very satisfying job for me to undertake; lovely location, lovely customers and well behaved windows ! Kind regards, Dermot.

Rated 5 out of 5 stars

Nice windows

Sam and his colleague were very professional. The bay window replaced looks lovely. They were efficient and also tidy.

20 November 2024
Unprompted review
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Reply from Sliding Sash Solutions

Thank you very much for taking the time to leave us a 5 star review.
We enjoyed installing our new Double Glazed timber sashes for you and happy you’re pleased.
We strive to deliver excellent results and use only the leading materials.

Thanks again and review passed onto our team

Best wishes -

Sam Warne

Rated 5 out of 5 stars

Sam who expertly refurbished five of…

Sam who expertly refurbished five of our sash windows did so with care and a really professional finish was achieved! I would recommend Sam from Sliding Sash Windows.

15 November 2024
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Reply from Sliding Sash Solutions

Thank you very much for the 5 star review. It really was a pleasure to install our solutions system into your existing sash windows along with some replacement of rotten sills.
We hope to work together in the future on some more of your sash windows - thanks again.

Sam Warne - London & Herts.

Rated 1 out of 5 stars

Poor customer experience

I was pleased with the initial experience. The windows looked good and the fitters were professional, polite and friendly. The problems occurred soon after 5 years when a number of panes of glass 'fogged' in two different windows. Initially Sliding Sash were very helpful as the windows had Slenderpane glass that has a 10 year guarantee, however after measuring the windows for replacement glass they refused to respond to correspondence including legal letters. This is a real shame as I feel Sliding Sash could very easily engage in conversation rather than ignoring their customers.

20 November 2024
Unprompted review
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Reply from Sliding Sash Solutions

Thank you for your feedback. To say that I have been "ignoring you" is very unfair.
I have been communicating fully with you and also ‘Slenderpane’ Ltd. via phone, text and email with a view to resolving the unusual issue of some of their double glazed units failing after 5 years. I will continue to communicate until this matter is resolved. Kind regards, Shane Keens, Sliding Sash Solutions, Redhill branch.

Rated 5 out of 5 stars

Professional, Friendly and Thorough

Sam fixed my upper sash window and he did an excellent job. He was punctual, explained and showed exactly what he did and cleaned up after completing the work. I would definitely use him again.

9 October 2024
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Reply from Sliding Sash Solutions

Thank you very much for the five star review
We enjoyed fixing the issues with your Sash windows and making your windows easier to open and close without getting stuck

Sam Warne

Rated 5 out of 5 stars

Two sets of bay windows replaced

The team at Sliding Sash Solutions did a great job replacing the two sets of bay windows at the front of our house. From initial quote to the work being completed the communication was efficient and all the windows were replaced to a very high standard over the course of three days. Would highly recommend.

19 September 2024
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Reply from Sliding Sash Solutions

Hi Lydia & Jack

Thanks for your review of our services; the work went very smoothly and I’m pleased you're are happy with the new double glazed sash windows, Andy.

Rated 5 out of 5 stars

Highly recommended

They did a really good job with servicing my sash window. It's now like a new window without any draft. Clear pricing and reliable.

23 September 2024
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Reply from Sliding Sash Solutions

Dear Emma, I’m glad your window is now working well and draft free, pretty good for a window that is nearly150 years old! Best wishes, Andy

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