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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the products for their quality and ease of application, noting that items like wraps and skins fit perfectly and protect devices without adding bulk. People appreciate the ability to customize their gear with unique designs and colors, making their devices stand out. However, some customers also noted significant issues with customer service, describing it as dismissive and unhelpful. There were complaints about discolored custom orders, products not adhering properly, and difficulties with refunds or replacements, particularly for specific items like the Apple Pencil Pro skin and camera skins.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction, praising the precise... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers are impressed, praising crisp... See more

User experience

People report ambiguous experiences with user experience. Some customers found the product easy to use and... See more

Customer service

Clients share negative opinions on customer service. Many reviewers found the support experience to be poor,... See more

Order

Consumers find order experiences to be ambiguous. Some customers report issues with order processing, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome product!! Especially the clear wraps for my ultra 2. No need to add heavy protective cases or bumpers. You can flaunt your ultra2 without worrying that your scratch it by chance.. waiting for... See more

Rated 5 out of 5 stars

I’ve been using their products for years. This time I bought the Apple Watch Ultra 3 semi gloss wrap. My last two ultra watches had the matte wrap but I wanted something different this time around. Th... See more

Rated 5 out of 5 stars

Not only is their quality great but their satisfaction guarantee is outstanding. My skin got warped in the mail - without question I was offered a multitude of solutions and options and all of that to... See more

Company replied

Rated 5 out of 5 stars

I can use the Magic Keyboard again! I had an old iPad Pro and I loved my Magic Keyboard but when I bought my new one I did not want to get a Magic keyboard because my old one allowed my edges... See more


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

Written by the company

We've been the go-to source for protective wraps and skins for millions of people, who want to protect their most important devices. Our wraps and exact skins are designed to add style while providing protection. Since 2023, our business has been under new management. We now offer 1-2 business days order processing and 24/7 customer service with guaranteed response time within 24 hours.


Contact info

3.9

Great

TrustScore 4 out of 5

600 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

I wish I’d read these reviews before…

I wish I’d read these reviews before making an order. Paid for an order back in March, I’ve heard nothing, without so much as an acknowledgement of the four emails I’ve written to them. They’re happy to send me marketing emails though. Avoid like the plague, don’t waste your time.

11 May 2022
Unprompted review
Rated 1 out of 5 stars

As per the others

As per the others, ordered then nothing
Tried support but was told that they could not get vinyl supplies .... at the same time they have published a brand new website where you can order and they make no mention of the supply problems.

SCAM, AVOID

7 May 2022
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, worst ever
I have not received the order (#4068517) after 4 months, non-existent customer service, no email reply. My money is lost now

20 April 2022
Unprompted review
Rated 1 out of 5 stars

Scam company

Ordered a product from their website 3/1. Website says products ship in 3-5 days. I waited 5 weeks no correspondence. Finally started reaching out daily and finally got a response after I reported them for fraud to my cc company. Still have no product and still out my money. It’s been 7 weeks now I would avoid this company!

14 April 2022
Unprompted review
Rated 1 out of 5 stars

BEWARE

Like the others say here, they take your money and don't send you anything and do not respond when you reach out.

14 April 2022
Unprompted review
Rated 1 out of 5 stars

Very very bad service

Very very bad service. I ordered a skin, now 2 moths ago. After 1 month I was wondering what's the status of my order. So I wrote an email, that's 2 weeks ago already today.

Never order something at this scam company. You can't even reach customer service by phone.....

1 April 2022
Unprompted review
Rated 1 out of 5 stars

This website is scam!

This website is scam!! I ordered laptop skin but I haven’t received my order and after 2 months I disputed through PayPal so with in 24 hours they submitted tracking number on PayPal dispute center and when I received my package it wasn’t laptop skin

26 March 2022
Unprompted review
Rated 1 out of 5 stars

Wish I could give them negative stars

Wish I could give them negative stars! Ordered wrap beginning of Jan. It is now mid march and still nothing! Emailed 3 times and each time was told I could wait a little longer or I could request a refund, I requested a refund and have still not received anything! And to top it all off I can't even log into my account to check my order or anything, think they deleted my account!

19 March 2022
Unprompted review
Rated 1 out of 5 stars

Worst customer service experience ever

Worst customer service experience ever. I have previously used this company and had a good customer experience. I placed my order 12/31/21 and have yet to receive any sort of update. All of my requests to contact have only been answered by automated replies stating "shipment times may be extended 1-2 weeks" and that "response times are 7-10 business days" it has been 11 weeks. If you are that behind, clearly state it on your website that orders may take 3 months or more to process.

12 March 2022
Unprompted review
Rated 1 out of 5 stars

Nothing more to add really, just stay away

After reading all the reviews with 1 star I kind of feel happier that my package hasn't arrived 2 months in and I'm not the only one haha. You are better off with any other brand to be honest never ever ordering from them again

5 March 2022
Unprompted review
Rated 1 out of 5 stars

International orders, the absolute worst.

Most reviews here show that even locally in the US Slickwraps are absolutely terrible at their job. In my case, you can only imagine as I am from Asia. Oh btw, they don't do international tracking.

Same experience as everyone else who reviewed. It's been over 2 months and I have yet to receive my order and when you reach out to them, you have a better chance of Jesus getting in touch with you.

Seriously, just don't. Stay far, far away from this company.

3 March 2022
Unprompted review
Rated 1 out of 5 stars

The worst

The worst. Get ready to wait months and have an over all horrible experience. Wish I looked up the reviews before going down this road. At this point I don’t even care about the money, I just want to be rid of these people and anything associated with the word “Slick”

1 March 2022
Unprompted review
Rated 1 out of 5 stars

NOT Recommended, Bad customer service & quality

Ordered on Nov 9th 2021 received on Feb 28th Almost 4 months later! (with no option to cancel the order) This is a really bad service. The product is well cut with the correct dimensions but the material they use is of low quality: the texture of the vinyl does not have good definition and traps air in the installation and it is impossible to remove the bubbles without lifting it again, deforming it in the process I do NOT recommend this product neither for quality nor for customer service.

1 March 2022
Unprompted review
Rated 1 out of 5 stars

Less than 1 star--Terrible!

If I could give a less than 1 star, I wouldOrdered a clear/no customization needed wrap on 1/21/22. Asked about order status on 2/8/22. Not a nice little form email and then they continued to ignore me. Submitted another ticket on their website canceling my unfilled order. Got another vague auto-response same verbiage as before. "EXPECT RESPONSE TIME TO TAKE ANYWHERE FROM 7-10 BUSINESS DAYS. THIS IS DUE TO LIMITED STAFF & HIGHER VOLUMES OF EMAILS COMING IN." How many times am I supposed to swallow that line?

23 February 2022
Unprompted review
Rated 1 out of 5 stars

Yeah ordered my product two months ago…

Yeah orders my product two months ago took the money out of my account then never sent me my item contacted support they say due to Covid some product might take up to two weeks to process purchased 1/2/22 it’s currently 2/21/22 and just received a response to my email I sent weeks ago asking for a status update saying the order is still processing what a joke this company got me for my 10 don’t let them get you I hope people see this and stop buying items they will never receive and make this company go outta business

22 February 2022
Unprompted review

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