Sleep Number Reviews 

This is your sign to get the sleep number- do it!!!! because you deserve to completely satisfied with the mattress you lay on every night of your life. (This isn’t an ad, I’m just truly so happy that my back stopped hurting)

I got my mattress from sleep number 2 weeks ago and I have NEVER slept so good. My partner and I have completely different sleeping styles and have gone through three different mattresses in the past few years trying to find something that worked for my scoliosis and his degenerative disc disease. Enough was enough- we were finally ready to find our number.

We went into this store and got the staff’s immediate and undivided attention. They had us lay down, mapped our pressure, let us test out different firmnesses and each of their mattresses as well.

Shipping took less than a week, the delivery team was delightful and helpful, and store’s manager followed up with us a week or so after to make sure we were happy with our new bed.

As someone who has never had a new mattress, it seemed like an intimidating spend but it was work every penny! Sleep number- I think you just gained a customer for life! Thank you guys! Now I need a sleep number pillow too lol

I am writing to formally escalate a complaint regarding a recent experience with Sleep Number that fell severely short of your company's standards. Despite investing in a premium product, the delivery process and subsequent customer service interactions have been entirely unacceptable.
Summary of Events:
Delivery Date: May 27, 2026
Delivery Issue: Your delivery driver, Joe, called and stated he was on his way to deliver my 86-year-old mother's new bed. We took her old Sleep Number bed down last night in anticipation. Joe then stated that he would need me to provide someone to help him lift it, or he could not deliver the bed today because the other delivery person did not show up for work. It is extremely unprofessional to expect the customer to provide manual labor for a premium delivery service.
Customer Service Issue: I called the Lubbock, TX store to resolve this and spoke with a representative named Marcus. He refused to give me his last name, stated he would not apologize for something that was not his fault, told me I was "a crazy lady," and stated that the store would no longer do business with me.
This unprofessional behavior, verbal abuse from store staff, and poor delivery execution completely contradict the premium experience Sleep Number promises.

UPDATE: I was contacted today from the Sleep number executive team. They were understanding, listened to and addressed my concerns.

We’ve had a wonderful experience with Sleep Number from start to finish. The staff was helpful, knowledgeable, and took the time to explain all the features so we could find the right bed for our needs.

Great customer experience from the moment I stepped foot into the store. Great products and great service.

Sleep Number customer service is like no other. Every time I have called either to place an order or help with my app. there's always someone who can answer my questions.

We loved the buying experience and cannot wait until we get out bee.

I appreciate that Sleep Number has put much effort into the science behind a good night sleep, which is huge. They are super patient and helpful to find your perfect fit without pushing you like a salesman. The quality is unbeatable. Financing option means people can sleep better and afford it.

The bed is great. Customer service was excellent

Mr. Barry absolutely rocks! From the moment we walked into the Sleep Number store we were warmly welcomed and made to feel comfortable with exploring options and determine the best for for our new bed. Mr. Barry knew it all and was so very kind and helpful, staying in consistent contact even after we left the store to ensure we were all set up for a successful delivery of our new bed. We just received it this morning and the delivery process was quick and painless - Dorian and team were awesome! I think it's safe to say our new mattress is also feline approved after our first nap. Can't wait to share more about our experience and how our lives improve with our new Sleep Number 😁

First, staff NEVER told me that I only had five days from when I bought it to get my mattress warranty so I got no warranty. Second, I financed my sleep number bed through the bank. I ended up returning my mattress and it was a nightmare. I was told that I would not receive a $250 fee back from sleep number, however, there was another $150 I never got returned from payments I had already made. I spent days calling back and forth between sleep number and the bank. I ended up having to go back to sleep number in person and was told to call their customer service number. When I spoke to customer service they acted like they had no idea what I was talking about and told me the best they could do is send me a $50 check for the remote. The whole experience was horrible and I would never recommend sleep number. The mattress was ok, but not worth the headache or money.

Great experience

I have had my Sleep Number bed since 2017 and have never regretted purchasing it. I have used various mattress adjustments for the best Sleep Number and also have the adjustable bed frame. I have my legs elevated and wake up with my legs feeling great! I have had excellent customer service when replacing the remotes for the bed frame!

Six years ago, we unfortunately, were convinced to buy a high end traditional mattress after using the original Sleep Number for 12 years. BIG MISTAKE.
We now have returned to the Smart tech bed and are loving it! Sleeping much better after just a week!
We also are finding the sleep tracking to be very helpful.
So glad we came “home.”

We ordered a Sleep Number bed and bunkie board in April with delivery scheduled for 5/13. Before delivery, on 5/11, I called customer service to confirm the delivery would be after 5 PM because I work at a hospital and cannot leave work during the day. The agent confirmed a ticket was raised for the request.

On 5/13, I received a message that delivery was scheduled for 2 PM. I called customer service again and explained my frustration. The agent managed to move us to the last delivery of the day. However, at 1 PM, I received a call saying the delivery crew was 20 minutes away. The delivery person was rude and did not understand that working at a hospital does not allow me to simply leave work and go home.

The delivery was then pushed out another full week to 5/27 because Sleep Number could not accommodate an earlier date. Again, the delivery was scheduled for 2 PM. On the day of delivery, I received a message at 12:00 PM saying the crew was on the way, and at 12:01 PM another message saying they were already at the door.

To make matters worse, during delivery I found out the bunkie board had apparently been delivered on 4/29 without our consent or knowledge. We did not even move into the new place until 5/9. No tracking information was ever provided, and we still have no idea where the bunkie board is.

The entire experience has been extremely frustrating due to poor communication, scheduling issues, lack of coordination, and missing items.

Everyone i have interacted with has been awesome. I even got a $1500 price adjustment after the bed we purchased went on sale right after we got it delivered. Great service!

Better hope there is not an issue with your bed. It takes a month for a technician to come out. Sleeping on a broken bed isn't fun. Customer service promised me a call back and didn't follow through either.

Been searching for the right mattress for awhile, matter of fact we went through 3 other mattresses to finally arrive at Sleep Number! Best sleep ever and will never go back to anything else!

We got our king bed in August 27 2019 and have been sleeping like we are sleeping on clouds and waking up with no aches and pains since getting our bed

I’m loving the great restful sleep and love our incline option.

Long-time Sleep Number user. Happy with the first bed purchased decades ago (5000 series). Still in primary use today. Purchased an additional Sleep Number S3 bed ~5 years ago for guest/second bedroom use. It was hardly used and now having total air loss on one side. Noticed it when cleaning. Could have been that way from some time as bed was not used much. Troubleshot according to their recommendations. Air chambers are fine and sealed. Not leaking when capped. The pump is clearly malfunctioning causing air to leak out of one side of bed. I took a short 1min video and shared with customer service via chat help.

Spoke with rep 'Aqua' who told me that I would need to order a new pump and pay ~$360. I stated the bed was fairly new, barely used, and pump was a lemon. Then asked to send a new pump at no cost. They refused. I asked to speak to a supervisor. Aqua said that she set up a time for a supervisor to call me at noon the next day. Never happened. I ended up having to call them myself. When I finally reach someone -- there was NO RECORD of any chat. Had to start story from scratch all over again. Just awful customer service. I then requested a supervisor and got 'Donald'. I said I saved the chat and offered to email it to him to quickly bring him up to speed. He did not care. I had to start the story all over again from the beginning. Donald was interruptive, unempathetic, and rude. Did not even care that I already troubleshot and took a video to show problem source. Did not want to see my perspective. About as soulless as a human could be. Just stuck to a tough luck attitude. He said he was sending me some caps then he hung up -- even though the conversation was not over.

Recommendation: Never buy a Sleep Number bed. They are not what they were and could care less about quality, backing the product, or you as a customer.