Sleepkings Reviews 

663
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the polite, professional staff who efficiently assemble the products and carefully remove old furniture. Buyers consistently mention that the modern adjustable beds are exceptionally comfortable, sturdy, well-made, and provide amazing overall value for money. However, some customers also noted occasional issues such as unexpected delivery delays, missing installation parts, or specific components not fitting correctly upon arrival. A few other people also felt that they faced distinct challenges regarding very early morning drop-offs or frustrating communication gaps with the support agents.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting fast and efficient drop-offs, with... See more

Product

Consumers find product quality to be largely satisfactory, with many reviewers praising the comfortable and... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful and polite customer service team for... See more

Service

Customers consistently note positive experiences with service, highlighting prompt assistance and... See more

Quality

Clients share positive opinions on quality, highlighting that the adjustable beds are sturdy, comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely good customer service. The adjustable beds are well made, easy to use & very comfortable, amazing value for money. Delivery, removal & install was perfect, they phoned with a delivery date... See more

Company replied

Rated 5 out of 5 stars

Sleepkings we're incredibly helpful especially as I booked the bed on New Year's Eve. Questions were answered quickly on the chat and were very reassuring. We booked assembly too so my elderly mum wou... See more

Company replied

Rated 5 out of 5 stars

This is a great bed for the need of the electric capabilities, it's comfort and surprisingly good design makes me a happy customer. You simply cannot ignore the Incredible value of the Sleep K... See more

Company replied

Rated 5 out of 5 stars

Great bed, price, service and delivery. Extremely happy with the bed, after looking for something suitable for a while, it was great to come across a company who sold the electric bed with the divan,... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Furniture Store
  5. Mattress Store

Written by the company

We are Sleepkings, your premier destination for all things related to beds. As a leading UK retailer specializing in mattresses and beds, we've been serving customers since 2005, providing mattress and bed deliveries across the UK. Our primary concern is your quality of sleep, and we're committed to helping you achieve a better night's rest. With a vast selection of mattresses in our inventory, we offer swift delivery for most of our stock items, ensuring you find just what you need. Our focus is on delivering high-quality products directly to consumers, with significant cost savings and convenience. We recognize that buying online, especially from an unfamiliar source, can be intimidating for many individuals. If you have any uncertainties, please don't hesitate to reach out to us through our live chat, telephone, or email support. Our dedicated team is readily available to assist you. If you prefer an in-person shopping experience, visit our store! That's right, you can personally explore and choose your ideal bed or mattress. Our knowledgeable and friendly sleep experts are always delighted to guide you on your path to a more restful night's sleep. Why not pay us a visit? You can find our showroom at 50 Dewsbury Road, Ossett, WF5 9NQ. We look forward to welcoming you! For inquiries, you can contact us at: Email: info@sleepkings.co.uk Phone: 01924 265483 Operating Hours: Mon-Fri: 9:00 AM - 4:00 PM Sat: 9:00 AM - 1:00 PM Sun: By Appointment Only


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

663 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(663)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good. Bed and mattresses appea to be as described, easy to asembel and reasonable quality.As requested the dlivery driver gave 20min notice before drop off. Thank you

23 October 2025
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Reply from Sleepkings

Thank you for your feedback! We’re glad to hear everything went smoothly with your delivery and that you’re happy with your new bed and mattresses. We really appreciate your kind words — enjoy your purchase! 😊

Rated 5 out of 5 stars

Amazing deal

This is a great bed for the need of the electric capabilities, it's comfort and surprisingly good design makes me a happy customer.

You simply cannot ignore the Incredible value of the Sleep Kings range when compared to other electric beds by humongous difference.

Not only do my mother and step father appreciate the product after a year. but also myself after just recently purchasing this product which I assembled myself.

A great all round deal 🤝.

22 October 2025
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Reply from Sleepkings

Thank you so much for your wonderful and detailed review! We’re delighted to hear how pleased you and your family are with your Sleep Kings electric beds. It’s great to know you found the design, comfort, and value so impressive — and well done on assembling it yourself! We really appreciate your kind words and continued support. 😊

Rated 1 out of 5 stars

Pillows

I sent for 2 pillows never knew anything so uncomfortable, they am really hard give us a bad neck, I always buy dunlopillow because they have gone so expensive I thought I would try these, looks like going back to my old ones.

20 October 2025
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Reply from Sleepkings

We’re really sorry to hear the pillows weren’t as comfortable as you’d hoped. We understand how important a good night’s sleep is, and we appreciate you giving our product a try. If you’d like, please get in touch with our customer service team so we can look into this further and see what we can do to help. Your feedback is valuable to us, and we’ll certainly take it into consideration for future improvements.

Rated 5 out of 5 stars

Good communication

Good communication
On time
I had to phone customer service and was dealt with very professionally and to satisfaction by Andrea.
Definitely recommend.

13 October 2025
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Reply from Sleepkings

Thank you so much for your lovely feedback! We’re delighted to hear everything went smoothly and that Andrea was able to assist you professionally. We’ll be sure to pass along your kind words — and we really appreciate your recommendation! 😊

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service

7 October 2025
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Reply from Sleepkings

Thanks for your feedback! We’re delighted you had a positive experience with our timely service.

Rated 1 out of 5 stars

The bed is not as advertised or what I…still waiting

The bed is not as advertised or what I expected plus paid for installation which didn't happen still waiting for return phone call.

19 September 2025
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Reply from Sleepkings

Hi Derek. I have checked your order and there is no installation on there which explains why it was never carried out. If the bed isn;t suitable this needs raising with our customer services via email with images and a description as to why it's not right, they can then assess and find the right resolution for you.

Rated 5 out of 5 stars

Well Done Sleepkings!

I can’t say enough good things about SleepKings! They recently delivered a new bed for my elderly mother, and the entire experience was exceptional from start to finish. The team was incredibly kind, patient, and professional — they took great care setting everything up and made sure she was comfortable before they left.

The quality of the bed itself is fantastic — sturdy, supportive, and very comfortable. My mum has been sleeping better than she has in years, and it’s made such a difference in her daily comfort and mobility.

It’s rare these days to find a company that truly cares about their customers, but SleepKings went above and beyond. Highly recommend them to anyone looking for quality bedding and top-notch service!

29 September 2025
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Reply from Sleepkings

Hi Saira. Thank you for your order and your review. We're so pleased you're happy with our service and the product itself. It makes us very proud when we hear customers are getting a better nights sleep :)

Rated 5 out of 5 stars

Delivery was in the time slot and…

Delivery was in the time slot and updates provided throughout the day on specific ETA. Product was as expected.

29 September 2025
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Reply from Sleepkings

Good Afternoon Mr Rogers, We're so hapy you're pleased with your purchase. Thank you for your order and great review.

Rated 1 out of 5 stars

This Company

This Company, does not won’t to now anything got a reclining bed seven days ago I was not bigger Another
Bed not very nice reply so don’t deal with this company because you will not be able to return it very nice when you are buying but after not so nicer

29 September 2025
Unprompted review
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Reply from Sleepkings

Hi Edwin, We're sorry to hear your purchase wasn't suitable. For any exchanges etc we require an email sending with images of the product and the reason for this being raised.

Rated 5 out of 5 stars

Great customer service…

I think the assistance I received throughout the whole process was first class ( I can’t remember the lady’s name ) but she was a credit to the company,However things went wrong regarding delivery.I paid £80 for assembly and they were here all of 10 mins,They put the bed base down,laid slats on,Plugged in,Mattress on and left.They never had the screws for the head board so using the bed without it said they will come back when they get the screws,Could be 4/5 days so not great service.

22 September 2025
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Reply from Sleepkings

Hi Mr Mccreith. It's great to hear you're happy with the product itself. We're sorry to hear the couriers haven't assembled yor bed correctly. If you'd like to email in to customer services regarding this we can chase this up for you if they haven't been back out already.

Rated 5 out of 5 stars

Amazing choice of adjustable beds!

Great online shopping experience. Great choice. My bed is lovely and comfortable. Quality good. Delivery was quick to rural Wales.

18 September 2025
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Reply from Sleepkings

Hi Caroline, There is nothing better than after a long day being able to get into a comfy bed. We're pleased to hear this is how you feel. Thank You for your order and your review.

Rated 5 out of 5 stars

5* products

Can’t thank Andrea enough for the 5* service had a few mattresses and toppers off her now. Always amazing customer service and products!

22 March 2025
Unprompted review
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Reply from Sleepkings

Aww Andrea is a credit to us. She goes above and beyond. We appreciate it when customers acknowledge this so thank you and we will pass this on to her.

Rated 5 out of 5 stars

Excellent bed and service

Great bed, price, service and delivery. Extremely happy with the bed, after looking for something suitable for a while, it was great to come across a company who sold the electric bed with the divan, mattress and headboard included in the price. It was only 4 days between ordering and it being delivered and set up. Having the option to have the old bed frame and mattress removed made everything stress free.

16 September 2025
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Reply from Sleepkings

Hi Jo. We try our best to make the order and delivery process as easy and stress free as possible for our customers. We're super pleased to hear you're happy with your purchase and are enjoying your new bed. Thank You for your order and review.

Rated 5 out of 5 stars

Best bed I've bought in years the

Best bed I've bought in years the, mattress is so comfortable I'm getting the best night's sleep and it's also helping with my asthma and arthritis. The best investment I have made. And the delivery was spot on well informed on the day of delivery the two delivery team guys pamma and paras were polite and friendly assembled the bed and took away all the packaging first class service from sleepkings

9 September 2025
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Reply from Sleepkings

Good Afternoon Martin...This is music to our ears. To hear our products are helping customers getting a better nights sleep and improving some health issue is amazing. Thank you for such a fantastic review and for your order.

Rated 5 out of 5 stars

First time using this company and had a…

First time using this company and had a brilliant service brought my dad a bed delivery was spot on drivers rang me to say what time they was turning up first class service thank you very much well happy 👏👏👏👏👏👏😁

3 September 2025
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Reply from Sleepkings

Hi David, This is amazing to hear. we're very grateful for your order and your kind review.

Rated 1 out of 5 stars

Terrible customer service and a low quality bed.

The bed was delivered and put together by some guys who didn’t really know what they were doing. They had to call someone and be talked through it. Just as they left we got mum on the bed to test it out. She pressed the button to raise her head and there was an almighty crack and the bed collapsed. The motor was held on the frame with a flimsy bit of plastic. I called and left a message and an email with customer services and got a call and a WhatsApp after a while. I complained and was asked to send pictures which I did. I heard nothing ever again despite emails and messages to sleep kings on WhatsApp. The customer service was appalling! The bed (£800) was terrible quality and the fact that they didn’t care about my frail 77 year old mother and the shock the bed collapsing caused was worst of all

31 December 2024
Unprompted review
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Reply from Sleepkings

We’re very sorry to read your review and to hear about your experience. This is certainly not the standard of product or service we aim to provide, and we sincerely apologize for the distress this caused, especially for your mother.

We take feedback like this very seriously and will investigate what went wrong. Please rest assured we want to make this right for you.

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