Sleeping Duck Reviews 

The showroom was nice, and the experience was pleasant. I visited on Sunday because I am looking for a new bed/mattress. The staff are friendly and informative. I’m not sure if I will purchase the product, but the experience was grea

We bought our bed frame and mattress from Sleeping Duck. The mattress is very comfortable. I like the fact that my husband can have a firmer side and I can choose a softer side. The mattress feels a little hot in summer. The criticism we have of Sleeping Duck is their service and after service. We arranged for Sleeping Duck to set the bed up for us. It turns out that many of the parts were not screwed on sufficiently tightly causing squeaking. We expected Sleeping Duck to send someone to come and fix it, but instead they just gave us verbal instructions to fix the bed frame ourselves. Given the cost of the bed frame, we didn’t think that was good enough.

Sleeping like a baby and having the sweetest dreams on my spectacular Sleeping duck mattress Mach II. My 100 day trial officially ends today, and I can honestly say there is no turning back. The medium firmness has been perfect for me personally as a side & tummy sleeper. Not too soft and not too hard, just pure perfection, ahhh!. Within the first week of sleeping on my new mach II, it was evident just how supportive & hugging it felt. And there is no mistaking the quality, worth every penny. The customer service is like no other. From the purchase process, speedy delivery, friendly delivery driver, follow up communication to see how everything is going, and excellent customer service, wow! what an outstanding team at Sleeping Duck, thanks guys. My only complaint is actually trying to get out of bed in the morning hahaha

⭐️⭐️⭐️⭐️⭐️

This is our second time purchasing from Sleeping Duck, and once again they have absolutely delivered.

The ease of navigating their website and placing an order is seamless. The option of guaranteed next-day delivery - or being able to properly plan your delivery - is outstanding and removes any stress from the process.

We recently upgraded both the base/style and mattress from our original purchase, and the entire experience was exceptional from start to finish. Customer service, which has always been second to none, has somehow improved even further. The communication throughout - emails, calls and texts - was proactive, clear and professional. A big shout out to Steph, Zoey and the wider team for their outstanding support.

On delivery day, everything worked like clockwork. From Customer Service coordination to the installation team onsite, it was clear everyone operates in unison. The installation crew were fantastic - positive, capable, professional and even up for a laugh. No issue fazed them.

Despite the challenges of a second-storey delivery and a sloping driveway, the team handled everything effortlessly. Installation took just on an hour, and their workmanship and care were evident throughout. Well presented, well organised and clearly masters of their craft.

Their sheet sets, duvets, and overall quality of their products is amazing, we just bundled everything for ease.

We genuinely cannot fault Sleeping Duck.

We’ll be back again and again.

I ABSOLUTELY DETEST MY SLEEPING DUCK MATTRESS & PILLOWS!

OH MY GOD....this is the WORST mattress I have ever owned!

I bought it in July when the weather was cool in Melbourne.

In late October when the weather started to warm up, I COULD NOT SLEEP on the mattress - it was STIFLING HOT!

Even the PILLOWS were stifling hot!

I asked Sleeping Duck if I could return it. They refused as I was about 10 days outside the 100-day trial - fair enough.

I even offered to pay them $200 to take the mattress away & refund me. They refused.

I totally understand my 100-day trial had expired but the mattress is HOT AND UNBEARABLE in warmer weather.

I tried a woollen underlay - that didn't work.

I had to stop using my pillows because even with a pillow protector over them, the pillows are stifling.

My old pillow-top mattress was what I called "the Cloud" and I never had a bad night's sleep until it sank in the middle after 15 years.

I would do ANYTHING to get rid of the Sleeping Duck & go back to another pillow-top.

Oh....and when I bought the mattress, I was told they came in "medium" and "firm". I went for the medium.

Once it was delivered, I told them the "medium" feels much firmer than the "medium" in the Prahran showroom.

I reckon the "medium" delivered to me was mis-labelled as it felt very "firm". They said there was nothing they could do. I wasn't happy about that. I felt they thought I was lying or imagining things.

After MONTHS AND MONTHS of complaining, they FINALLY told me you can get mattress inserts that are "soft".

They very kindly sent them out, but all I did was sink FURTHER into the mattress & this Summer has been HORRIFIC because the mattress is so HOT!

Buying a Sleeping Duck was the WORST DECISION I HAVE MADE in a long time!

Recently purchased a mattress and pillows from Sleeping Duck and couldn’t be happier. The quality is outstanding, both products are exactly as advertised.
What really stood was the customer service. Quick, friendly and genuinely helpful from start to finish. It’s rare to find a company that delivers on both product with quality and service these days.
Highly recommend

I bought a sleeping duck around 18 months ago after reading great reviews. I bought a medium firmness but honestly it has always felt like an ironing board. After a year and a half of an uncomfortable sleep i finally gave up and bought another mattress. Premuin price not Premuin product. Very disappointing

Where do I even start — not just with how good the mattress is, but how outstanding the company itself has been. I have never experienced such genuine, attentive communication from a business. From the moment I placed my order right through to delivery, every interaction was excellent. Even last-minute changes on my end were handled smoothly and without fuss. I was initially nervous about buying a mattress online, but Sleeping Duck’s return policy and strong reviews gave me confidence. I’m so glad I went ahead. This mattress replaced a Tempur that cost significantly more yet was nowhere near as comfortable. The Sleeping Duck has exceeded my expectations in every way. It’s clear that Sleeping Duck focuses on delivering true value rather than spending on celebrity endorsements. That probably helps keep prices reasonable while ensuring product quality and customer care stay front and centre. Many other businesses could learn from their example — from product design and promise, through to seamless transactions and thoughtful after-sales follow-up, everything has been brilliant. I loved my mattress so much that I bought another one for my son a few weeks later. He loves his just as much.

In short: buy with absolute confidence and trust.

Fantastic mattress! The absolute best ever I have had. The last expensive mattress with all the "bells and whistles" wrecked my back and had to be returned to the manufacturer. Goodbye sore back. Hello fantastic restful, restorative sleep. I just love my Sleeping Duck mattress. Going to bed bed is a pleasure not a fight to find a comfortable spot. Just total rest, I feel the tension of the day releasing from my body and sleep arrives almost at once. I wake up feeling restored, rested! Highly recommend this mattress and company.

Helpful and appreciated the continued contact.

Everything was easy from making the decision to purchase the mattress, and the mattress is perfect for me. Very happy

I have had some really great sleep since purchasing my medium soft mattress from Sleeping Duck. No more hip pain.

We already have a sleeping duck which we have had for a few years so when it came time to replace our holiday house mattress we didnt hesistate to go with Sleeping Duck

We are sleeping very well
Sooooo comfy
Very happy
Thanks

I've had this mattress for 6 months now and after the first night, I knew I'd made the right choice. I've got musculoskeletal problems and it has helped immensely. As the review suggests the only downside is that's it's on the heavier side, so just get someone to help you flip it. Otherwise it's perfect and worth the investment!!!

We have never purchased a mattress without testing it out first. This was a first but the Sleeping Duck had been highly recommended to us. There has been no regrets at all. From ordering online, to delivery and construction, this experience has been hassle free. This has to be the best mattress on the market for the price! Thank you Sleeping Duck. 🦆🦆😴😴

One of the comfiest mattress I’ve ever had the pleasure of sleeping on! I was staying with a friend and couldn’t get over how comfortable it was. So much so that I went and bought my own.

It is the best sleep that I’ve had in many years thanks to the indestructible bed frame and the sleeping duck mattress. I bought the sleeping duck Firm mattress and it is wonderful.

Delivery was fast. Bad back is now mending.

Sleeping Duck came recommended from a friend, we were due for a new mattress and after some research we landed on Duck. Reasonably priced within our budget and delivered straight to our door. Delivery time took a little longer than expected, but it was certainly worth the wait! Once unboxed, it didn't take long to take shape, we slept on it that night and haven't looked back! A perfect night's sleep every night since for the both of us. All the raving reviews were spot on, this is the best mattress we have ever purchased! The SD Mach II (Medium firmness) has exceeded our expectations for a "mattress in a box".