Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
Company replied
Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
Company replied
The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
Company replied
Company details
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful!!
A wonderful experience! We booked a Club Twin room. My daughter loved the top bunk & the surprise of the “care package” that was waiting for us! Everything was spotless & the beds were so cozy. We will absolutely use the Caledonian Sleeper again!!
4 June 2026
Reply from Caledonian Sleeper
Thank you so much for your wonderful feedback.
We are delighted to hear that you and your daughter enjoyed your Club Twin experience, and that the “care package” was a lovely surprise. It’s great to know the room was spotless and that you found the beds so comfortable and cosy.
Your kind comments mean a lot to the team, and we are thrilled that you would choose the Caledonian Sleeper again. We look forward to welcoming you back on board in the future.
Very uncomfortable seat and toilet didn't flush which made for a very uncomfortable journey. Caledonian sleeper have since apologised which is very good thank you for that.
Toilet would not flush, seat was very uncomfortable. I've had more comfortable seat in the cinema
Caledonian Sleeper have since apologised which is good , I will probably use them again. It's not often complaints receive a reply let alone an apology. Thank you.
4 June 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
I am very sorry to hear about the issues you experienced with the toilet not flushing and that the seat was uncomfortable during your journey. This is certainly not the standard of experience we aim to provide, and I fully appreciate how this would have impacted your comfort on board.
Your comments have been noted and will be passed on to the relevant teams for review so that we can look into this further and help prevent similar issues in the future.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We are delighted to hear that you found the service comfortable, relaxing, and reliable. It is always great to know our customers had a positive experience, and your comments are truly appreciated by the team.
We look forward to welcoming you on board again in the future.
Very disappointing experience, assault not dealt with
Very disappointing experience. A group of four of us had paid for the twin rooms, we learned upon arrival we weren’t allowed to leave our extremely cramped rooms in which you can’t even sit up fully and there’s no table, and only allowed to access the club car for dining from 10pm (45 mins after departure). We also weren’t allowed to use it for breakfast, our only option was to order room service. I don’t know why anyone would want to eat a full Scottish breakfast in bed and I think as we’ve paid a lot of money for a bed on the service, not opted for the cheap standard seat option, we should be entitled to use the dining area. It also doesn’t state on the website you don’t have access to the dining area. I paid £12 for waffles with fruit/chocolate only to receive one tiny little waffle, a sachet of chocolate paste and fruit. Additionally, once we had finally arrived in the dining area at 10pm, we were told to sit in a booth where a single man was sat. We were happy to sit alongside him however he was not happy to share the space with us, despite there being a few single seats available which he could have sat at. We were then subjected to abuse and he even shoved my 64 year old mother repeatedly. When we complained about this to the staff and train manager we were told they couldn’t do anything as they didn’t see it themselves. This is despicable behaviour and not what you’d expect upon a “sophisticated” service like this. A woman was assaulted and the staff couldn’t even bring themselves to a) escort the man back to his room or b) offer us anything complimentary. We were told by one member of staff he could allow us back in the dining area for breakfast, only to be told later by the same person that actually that wouldn’t be possible. Aside from that, the bed and pillows were comfy, however the journey is very rocky and loud (as expected) so not much sleep was gained. Won’t be travelling on this service again and wouldn’t recommend it to anyone else.
4 June 2026
Reply from Caledonian Sleeper
Hi, I am really sorry that you had this experience with us. This isn't the experience we expect our guests to have. One of our team will be in touch with you shortly to discuss this in more detail.
Comfortable and clean
Comfortable and clean. The best way to travel! Would have been five stars but the wifi didn’t work at all throughout the trip which meant I couldn’t access the information about the services etc available. The coffee bag was also excellent first thing in the morning.
4 June 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
We're delighted to hear that you found your journey comfortable and clean and that you consider the Caledonian Sleeper the best way to travel. It's also wonderful to know that you enjoyed the coffee bag first thing in the morning – sometimes it's the little touches that make all the difference.
I'm sorry, however, that the onboard Wi-Fi was unavailable throughout your trip. We appreciate how frustrating this must have been, particularly as it prevented you from accessing information about the services available onboard. Please be assured that your comments have been noted and will be shared with the relevant teams for review.
Thank you again for your kind words and constructive feedback. We hope to welcome you onboard again soon for a five-star experience.
Very friendly staff
Very friendly staff. Good food and drink on offer. Comfortable temperature in the cabin.
5 June 2026
Reply from Caledonian Sleeper
Thanks for the great review
Great but could have been better
The service was as described and expected. And on time.
The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to be reasonably long when oriented transversally. Maybe next time sleeper rolling stock is ordered (in the 2040s or so...) some new approach could be tried, with longitudinal berths?
One thing I didn't like was the strong smell of class society: Only passengers in the "club" rooms (with en-suite) were allowed into the dining car at departure. (Those were sold out when I booked the trip.) I was a bit disappointed and did then not visit it later when I would have been allowed in either.
6 May 2026
Reply from Caledonian Sleeper
We're pleased to hear that the service was delivered as described, that your journey ran on time, and that you appreciated some of the operational realities of overnight rail travel within the constraints of the UK's railway infrastructure.
We also appreciate your comments regarding the layout and design of the accommodation. While the dimensions of our carriages are influenced by the UK's loading gauge, we are always interested in hearing customers' perspectives on how future sleeper services could be improved.
I'm sorry to learn that you felt disappointed by the access arrangements for the Club Car at the start of your journey. We understand how this may have affected your perception of the onboard experience, particularly as Club rooms were unavailable when you made your booking. Our access policies are designed around the different accommodation types and fare packages offered, but we recognise that this can sometimes leave guests feeling excluded, which is certainly not the experience we want to create. We would love all of our Guests to be able to use the Club Car facility but it is not possible due to capacity I am afraid. Club and Classic Guests are welcome space permitting.
Thank you again for your honest feedback. Comments such as yours are valuable in helping us understand how our service is experienced by customers and where improvements can be made.
Great experience
Great experience. Smooth. Reliable, Comfortable. Great way to get to and from Scotland.
18 May 2026
Reply from Caledonian Sleeper
We're delighted to hear that you had a great experience travelling with us and found the journey smooth, reliable, and comfortable. It's wonderful to know that you see the Caledonian Sleeper as a great way to travel to and from Scotland.
We appreciate you taking the time to share your comments and look forward to welcoming you onboard again soon.
Superb live chat service
I had a query with my booking. I used the live chat feature on the website and was put through to Garry, who sorted the problem very quickly and arranged a refund for me with no questions asked. Done and dusted in about 3 minutes. This is excellent service.
2 June 2026
Unprompted review
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
We're delighted to hear that you received such excellent service through our live chat facility. It's particularly pleasing to know that Garry was able to resolve your query quickly and efficiently, arranging your refund without any hassle and ensuring the matter was dealt with in just a few minutes.
We will be sure to pass your kind comments on to Garry and his manager. Recognition like this means a great deal to our team, and we're sure he will be delighted to hear that his assistance made such a positive impression.
Thank you again for your feedback, and we hope to be of assistance to you again in the future.
Great experience
The staff was very nice. Once you get used to the move of the trains, it is quite ok to sleep. You habe to keep in mind that it is quite loud but there are earplugs. It was a nice experience and I would do it again.
17 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We're delighted to hear that our staff made a positive impression and helped make your journey enjoyable. It's great that you were able to settle into the movement of the train and get some rest. We appreciate your comments about the noise levels and are pleased that the earplugs provided were helpful. We're glad you had a memorable experience overall, and we look forward to welcoming you on board again in the future.
There were a lot of good things, but wash basin and toilets didn't work
It was very well organized and we found our room quick. It was tough, that the water in the room didn't work. Luckily the toilet in our wagon worked, but a lot of them didn't. The restaurant was very nice, but a guest was so drunk that he pissed into his pants while sitting there and shouting around - we would have whished, that the staff would have sent him to his room before he got this drunk.
17 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback. We're pleased to hear that you found the boarding process well organised, were able to locate your room easily, and enjoyed your experience in the Club Car.
However, we're very sorry to learn about the issues you encountered during your journey. We apologise for the lack of water in your room and for the inconvenience this caused. If you haven't already done so, please contact us at enquiry@sleeper.scot and our team will be happy to review your experience and discuss compensation for this aspect of your journey.
We're also sorry to hear about the issues with the onboard toilets and the disruption caused by another guest's behaviour in the Club Car. We understand how uncomfortable this situation must have been and appreciate your comments regarding the management of the incident. Your feedback will be shared with the relevant teams for review, as we aim to provide a comfortable and enjoyable environment for all our guests.
Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience on a future journey.
A WICKED Adventure 😁
We were so so excited for our trip to Inverness in February half term, which we booked just so we could have the experience of traveling up on the Caledonian sleeper! Travelling overnight, by train, completely blew my 7 year olds mind!!! Unfortunately, the cabins were out of our price range so we slept in the peasants seats, which although uncomfortable, wasn't a horrendous experience, and with our Railcard were really reasonably priced. The seats could be made more comfortable to sleep in by removing the window side arm rest. On boarding in Euston and Inverness, the 7 year old was gifted a Caledonian Sleeper soft toy, so he now has 2 he sleeps with each night! He's lovingly called them Cally and Dania.
Waking up in the mountains made limited sleep, next to my 7 year old octopus, worth it. The coffee was great and the only way I want to wake up now, every day. We travelled in Feb so it was all crisp and snowy. Just what my soul needed!
On the way back, our toilets were out of order, which, I'm sure you can imagine was not a great experience with a 7 year old! And because it was Feb, it was dark and I couldn't see the mountains. So naturally, I was a little bit stroppy inside! Luckily, the train crew were all friendly and helpful. They delivered me a glass of wine to my seat, which I absolutely earned, and I quickly got over the darkness obstructing the Highlands!
Overall, we had an absolutely wicked adventure, which is thanks to travelling overnight on the sleeper! I just wish the cabins were more affordable and the toilet was working ("and less freaky" says the 7 year old!)
Will definitely travel again!
16 February 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey on the Caledonian Sleeper.
We are delighted to hear that you and your family had such a memorable experience and that your child especially enjoyed the trip and our onboard team. It is also lovely to hear our soft toys were a hit and have become special keepsakes.
I am sorry to hear about the issue with the toilets on your return journey and appreciate how inconvenient this must have been, particularly when travelling with a young child. Your comments regarding seating comfort and cabin pricing are also appreciated and will be shared with the relevant teams.
Thank you again for your feedback, and we hope to welcome you onboard again in the future.
Good value for money
Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were:
I don't believe the seats actually recline, rather instead the seat base slides forward a few inches, so bring a travel pillow.
The at table full Scottish breakfast was not up to standard, especially for the price.
10 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
I am delighted to hear that you found your journey to be good value for money and that our onboard team provided excellent customer service. It is also great to hear that you found the coach clean and comfortable overall.
I appreciate your comments regarding the seating and breakfast offering. Feedback such as this is invaluable in helping us understand where improvements can be made, and I will ensure your comments are shared with the relevant teams for review.
Thank you again for your feedback, and we hope to welcome you onboard again in the future.
Lovely staff and experience
Lovely staff, great food, good drinks selection and an excellent cabin, comfortable and clean.
15 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed your journey and that our staff, food and drinks selection helped make your experience a positive one. It is also wonderful to know that you found your cabin comfortable and clean.
Your kind comments will be shared with the onboard team, who will really appreciate the feedback.
We look forward to welcoming you onboard again soon.
Thanks for the great service and staff
Thanks for the great service and staff. The only down point is that the toilet was blocked.
20 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to leave your feedback.
We are very pleased to hear that you were happy with the service and found our staff helpful during your journey. However, I am sorry to learn about the issue you experienced with the toilet being blocked. I appreciate how this would have been inconvenient and not in line with the standard we aim to provide.
Your comments have been noted and will be passed on to the relevant teams for review so that we can help prevent similar issues in the future.
We hope to have the opportunity to welcome you onboard again for a more comfortable experience next time.
Cabin too small
Cabin too small, 2 small bags and one person - no way could I have fit another person + bags, fixed ladder very awkward to get in bottom bunk, awkward to just sit down. Be very narrow had it not been for the ladder holding me in I’m sure I would’ve fallen out. To that end would never risk the top bunk as no ladder to hold you in up there. I had a cabin next to the toilet!! Could hear every single movement in there!!! I have travelled in the seat before - it seemed much noisier in cabin train/track/bumps etc….
18 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the cabin too small and uncomfortable for your journey.
We appreciate your detailed comments regarding the limited space for luggage, the fixed ladder arrangement, and the difficulty getting into and out of the lower bunk. We also understand your concerns regarding the narrowness of the bed and your discomfort with the upper bunk arrangement.
We’re particularly sorry that the location of your cabin next to the toilet impacted your experience due to noise disturbance, and that you found the movement and sound levels in the cabin more noticeable than when travelling in the seated coach.
Your comments have been shared with the relevant teams, as feedback like this is important in helping us understand where guests feel improvements could be made.
Thank you again for your honest feedback.
Missed train, gave notice, no refund
I ran into a difficult situation the day before my trip and could not make it to Glasgow on-time, therefore, missing the train. Upon finding out, I asked Caledonian Sleeper to refund me at least a portion of my trip and was denied any bit of a refund. It's disappointing considering I was very much looking forward to the travel and was hoping to use the service again in the near future. I don't know if I'll feel the same about doing so again.
19 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback. We’re very sorry to hear that unforeseen circumstances meant you were unable to make your journey, especially when you had been looking forward to travelling with us.
We understand your disappointment at not receiving any partial refund after providing notice that you would miss the train, and we appreciate how frustrating this experience has been for you. Our refund rules are quite fair as long as you let us know by 12 noon the day before travel that you wish to cancel you will receive a 50% refund after 12 noon the day before on on the day of travel then unfortunately no refund is due.
It’s particularly disappointing to hear that this has affected your confidence in travelling with us again in the future, and we regret that your experience with our refund policy has left you feeling let down.
Thank you again for your honest feedback. Your comments have been noted and shared with the relevant team.
Everything perfect as always!
24 May 2026
Reply from Caledonian Sleeper
Thank you for your wonderful feedback. We’re delighted to hear that everything was perfect once again and that we continue to meet your expectations.
Your continued support means a great deal to us, and we look forward to welcoming you on board again soon.
Perfect way to travel to the Highlandslands
Perfect way to travel to the Highlands. Waking up on the edge of the Cairngorms is truly magical. The classic cabin was ideal and the bed super comfy. Enjoying a scottish breakfast capped off a perfect trip.
20 May 2026
Reply from Caledonian Sleeper
Thank you for your wonderful feedback. We’re delighted to hear that you found the Caledonian Sleeper the perfect way to travel to the Highlands.
Waking up alongside the Cairngorms really is a special experience, and we’re so pleased you were able to enjoy that magical part of the journey. It’s also lovely to hear that you found the Classic Cabin comfortable and the bed super comfy.
Finishing the trip with a Scottish breakfast sounds like the perfect way to round off the experience.
Thank you for travelling with us and for taking the time to share your experience. We hope to welcome you on board again soon.
Amazing first time on the sleeper
Amazing first time on the sleeper! We travelled as a family and it was great fun. Loved the little touches such as soap and sleep mask and even more the little teddies gifted to our girls. Kids slept throuhg the night, adults didn't but still loved the experince as it felt like a proper adventure!!
20 May 2026
Reply from Caledonian Sleeper
Thank you for your wonderful feedback. We’re delighted to hear that your first Sleeper journey was such a memorable family adventure.
It’s lovely to know that the little touches, such as the soap, sleep masks, and especially the teddy bears for your girls, helped make the experience extra special. We’re also pleased that the children slept soundly through the night!
While we’re sorry to hear the adults didn’t get quite as much sleep, it’s fantastic to know that you still enjoyed the journey and embraced the unique experience of travelling overnight by train.
Thank you for travelling with us and for taking the time to share your experience. We hope to welcome your family on board again for another adventure in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.