Sleepeezee BedsReviews 

1,475
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers frequently praise the comfort and support of the mattresses, noting significant improvements in sleep quality and a reduction in back pain. Many people appreciate the quality of the products, including dog beds, which are described as durable and comfortable. The ordering process is often highlighted as easy and straightforward, with convenient delivery date selection and timely updates. Delivery services are consistently commended for being prompt, efficient, and respectful, with staff often assisting with old mattress removal and new bed assembly. However, some people were dissatisfied with the mattress hardness, finding it too firm and requiring additional toppers, while a few reviewers experienced issues with mattresses dipping or sagging after a short period. A few other people also felt that the Travelodge mattresses purchased were not as comfortable or of the same quality as those experienced in hotels. There were also occasional complaints regarding delivery companies, including missed deliveries and damaged items.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding the mattresses very comfortable,... See more

Quality

Reviewers mention positive feedback about quality, with many describing mattresses as very comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and efficient... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless... See more

Staff

Users describe positive interactions with staff, particularly praising delivery drivers for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

King sized mattress suits me well and my partner who has back problems sleeps much better. Our only criticism is sizing … it’s slightly longer and slightly less wide than our king sized bed. Its depth... See more

Company replied

Rated 4 out of 5 stars

The mattress arrived half an hour earlier than the start of the time window, so we weren't quite ready. The two delivery guys were very helpful and pleasant and waited for us to clear the bedding and... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the dog bed from Sleepeezee! We bought the mattress version specifically for use in the car, and it’s been absolutely perfect. It fits the boot well, stays in place, and gives our... See more

Company replied

Rated 5 out of 5 stars

Superior Mattress! Absolutely the BEST mattress we have ever had. Beautifully made. Extremely comfortable,supportive, firm mattress. Purchased from Dreams. We don’t feel each other moving around on... See more

Company replied


Company details

  1. Bedroom Furniture Store

About Sleepeezee Beds

Written by the company

  • Held a Royal Warrant from HRH The Prince of Wales since 1985 and supplies the Royal Residences
  • More than 100 years’ experience in handcrafting the perfect night's sleep
  • Every Sleepeezee product is handmade at our factory in Rochester, Kent, where more than 300 expert craftspeople build bespoke beds to our premium standards
  • Supporter of the QEST, MacMillan charities, British Heart Foundation and Ellenor Hospice
  • We have donated more than £100,000 to Macmillan Cancer support
  • You can find a Sleepeezee bed and mattress in one of our independent bed and furniture retail outlets, or in one of our national retailers

  • Contact info

    4.1

    Great

    TrustScore 4 out of 5

    1K reviews

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    4.1

    All reviews

    (1,475)

    133 reviews in the last 12 months

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    Rated 5 out of 5 stars

    It’s Dreaming about exactly what we ordered.

    It’s exactly what we ordered after staying at Travelodge for over 20 years and resting/slept on the comfortable and firm Travelodge Dreamer.

    22 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate you taking the time to share your positive feedback and are enjoying your new mattress! Thanks

    Rated 5 out of 5 stars

    Very professional company too deal with…

    Very professional company too deal with dreamer mattress is fabulous 13 03 25

    20 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We are thrilled to hear you had a positive experience with our company and are happy with your new mattress. We appreciate your business and look forward to serving you again in the future.

    Rated 5 out of 5 stars

    Super comfortable mattress

    Super comfortable mattress. This mattress was purchased after a lot of research, and also having stayed in a few different hotel and looking into which mattresses they use. I was having terrible sleep and waking up in pain but night 1 on this mattress was a dream.

    18 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We understand how important a good night's sleep is, and we're thrilled that our mattress has helped you achieve that. Thank you for taking the time to share your positive experience. We appreciate your feedback.

    Rated 5 out of 5 stars

    Brilliant mattress

    Brilliant mattress, so comfortable. We'll made.
    The two delivery lads were very pleasant and helpful.

    17 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're so glad to hear you're enjoying your new mattress! Thank you for taking the time to share your positive experience.

    Rated 5 out of 5 stars

    The best bed

    We ordered a mattress, headboard and divan. Order and delivery were quick and painless, and we're delighted with our new bed - the mattress is incredibly comfortable and the whole thing looks great. Highly recommend.

    14 March 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Thanks for your kind words and the glowing review! We're thrilled to hear that you're happy with your new bed. We appreciate your recommendation and hope you enjoy many restful nights on your new bed - Thank you

    Rated 5 out of 5 stars

    Easy to order online was kept informed…

    Easy to order online was kept informed when my order was dispatched from warehouse also kept informed when it would be arriving and was called prior to delivery.

    15 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate you taking the time to share your positive experience. We strive to provide our customers with a seamless and informative ordering process, and we're glad you found it easy - Thank you.

    Rated 5 out of 5 stars

    King bed

    Very good quality bed and delivery good

    15 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate your kind words about the quality of our bed and the delivery service. We're glad to hear you're happy with your purchase - Thank you

    Rated 5 out of 5 stars

    Arrived soon after ordering

    Arrived soon after ordering. I was kept informed of delivery and new mattress was installed and old mattress taken away in minutes.

    15 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We are thrilled to hear that you were pleased with your recent purchase and the delivery process. We strive to provide our customers with a smooth and efficient experience, and we are glad that we were able to meet your expectations - Thank you

    Rated 5 out of 5 stars

    Excellent service

    Excellent service fron start to finish. Friendly and considerate delivery staff.

    15 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're so glad to hear you had a positive experience with our delivery staff. We strive to provide excellent service and appreciate your kind words - Thank you.

    Rated 1 out of 5 stars

    Poor new mattress experience

    Ordered a (travelodge) mattress and was all processed very quickly. I even booked my delivery the day after the order.

    The night before the delivery, i received my txt from their delivery partner giving the 2hr delivery window. I took a days annual leave to receive the delivery.

    2hrs before the delivery, i got a txt and email to say my mattress had not arrived at the depot and could not be delivered. They would contact me in 48hrs to discuss.

    Overall a poor customer experience and customer service having to wait for 48hrs to find out whats happening even although they have been sitting with full payment for over 2 weeks.

    I am now waiting on my refund before i can buy another mattress somewhere else.

    Please think twice before buying from this company.

    13 March 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We understand your frustration with the delayed delivery and appreciate you bringing this to our attention. We strive to provide a seamless experience for our customers and are disappointed to hear that your delivery was disrupted. We value your time and understand the inconvenience this caused, especially as you took time off work to receive your mattress. We are working to improve our communication and delivery processes to ensure such situations are minimised in the future. We are committed to resolving this issue promptly and would ask you to please email us at media@sleepeezee.co.uk so we can look into this ASAP for you.
    Thank you.

    Rated 5 out of 5 stars

    Couldn’t recommend more…

    I bought my first Sleepeezee mattress 3 years ago and couldn’t be happier with the quality and service. Late last year I ordered a Jessica Plush mattress for our spare room and every guest we have had has complimented on the good night sleep they had. I couldn’t recommend Sleepeezee more

    11 November 2024
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We are thrilled to hear that you have had such positive experiences with our mattresses. It's wonderful to know that our products have brought you and your guests a good night's sleep. We are dedicated to providing high-quality mattresses and exceptional service, and your feedback is truly appreciated - Thank you.

    Rated 5 out of 5 stars

    Good nights Sleep

    Great quality mattress .

    12 January 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Thank you for your review! We're glad you are enjoying your new mattress.

    Rated 5 out of 5 stars

    Every bit as good as we expected

    Every bit as good as we expected. Lovely comfortable mattress. Very happy.

    6 February 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're thrilled to hear you're happy with your new mattress! Thank you for sharing your positive experience.

    Rated 1 out of 5 stars

    Misleading information and zero communication

    Ordered a ‘Jack’ mattress on the basis of a Which recommendation. The ‘Mattress Recycling’ information on the Sleepeezee website says that you will be offered the option to recycle your mattress when you place your order. That option wasn’t available when I placed my order. The order confirmation email stated that the delivery company would be in touch to arrange delivery. The mattress just turned up on my doorstep with no warning from Sleepeezee or the delivery company. Poor environmental responsibility, zero communication and misleading information.

    4 March 2025
    Unprompted review
    Rated 1 out of 5 stars

    I purchased the Dreamer travel lodge…

    I purchased the Dreamer travel lodge bed and as they were assembling the bed I requested that the menn fitted a mattress casement to ensure the mattress would not bee damaged. The first night I
    I slept on it i fell out of bed. The edge was very soft and ii believe that I had turned over in my sleep and rolled out. This happened happened another twice and I asked Sleepeezee if I could return it the daythe first time I fell out of bed. They refused and sent a technician to examine the springs but he con clouded no problem with the springs. My problem is if I turn over in my sleep there is no protection to prevent me falling out. The third time I was admitted to hospital as I was unable to stand or walk because of the injury when ii fell. I am still experiencing constant pain in the top of my leg where I was injured. A guest on th weekend brought me a cup of tea in bed and as she was getting off the bed she slid off the bed and screamed but luckily she landed on her feet she was upset and shouted why is that bex so high. Trading standards are now involved as a result of my injury the bed cost me £1300. I am currently recovering. From a stroke and the mattress is very uncomfortable and I have chronic pain after sleeping in this bed overnight. Be very careful if buying a bed from Sleepeezee

    27 October 2024
    Unprompted review
    Rated 5 out of 5 stars

    The best bed I have ever slept on

    The bed and mattress are so comfortable, don’t want to get up in the morning. Great quality and design. I was kept updated with progress and the delivery guys were so helpful.
    The only downside was that delivery was delayed by one day and we had to sleep on the sofa as we had arranged for our old bed to be collected on the same day as the new bed was due to be delivered.
    Apart from that I am really pleased that I purchased from Sleepeze and look forward to many a good night sleep

    27 December 2024
    Rated 4 out of 5 stars

    Easy to order and arrived promptly

    Easy to order and arrived promptly. Our first encounter with a ‘bed in a box’ and a hefty beast it was too. We were quite sceptical when we first unrolled the mattress but within a matter of hours it had expanded enough to sleep on. We are happy to report that it is extremely comfortable and has eliminated some minor back troubles. We are still getting used to the feeling that we could roll off the mattress as the edges are soft but I think it will have to be a case of mind of matter(ess)!

    21 January 2025

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