Sleep Doctor Reviews 

141
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and kindness, making the process seamless and easy to navigate. The customer service is consistently highlighted as excellent, with many appreciating the prompt replies, knowledgeable assistance, and personalized support. However, some people mentioned issues with product functionality, such as devices failing to work, masks not fitting, or being made of flimsy material. Conversely, a small portion of people felt dissatisfied with the service, citing unresponsiveness, slow email replies, or difficulties with prescriptions and returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some finding the sleep study kit and... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional care, personalized... See more

Staff

Clients share positive opinions on staff, with many reviewers describing the team as competent, professional,... See more

Response time

People report ambiguous experiences with response time, with some customers praising quick and prompt replies... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the exceptional care, professional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The people who helped me get the recommendation, get the order placed, and the prescriptions submitted, including Al, who followed up on the shipping, we’re great. Your shipping is close to glacial i... See more

Company replied

Rated 4 out of 5 stars

I just got the device. So far, I called customer service for a question. After waiting for 15 minutes a voice message came on stating they will call me back. Then it was another 40 minutes for some... See more

Company replied

Rated 4 out of 5 stars

Prompt reply to my inquiry about what they provide and follow-up questions. Professional and polite. I have had a very positive experience with Sleep Dictor and expect others will as well

Company replied

Rated 5 out of 5 stars

I needed a small travel cpap device fairly quickly due to the limited luggage capacity for a trip to New Zealand and Australia after Christmas. I was given great guidance and advise about a mini-CPAP... See more

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

A better tomorrow starts tonight.


Contact info

4.0

Great

TrustScore 4 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(141)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Absolutely amazing customer service

“Absolutely amazing customer service! I reached out to return a product and it was resolved with just one email. The team was quick, professional, and incredibly efficient. I didn’t have to go through any complicated processes or multiple follow-ups. It’s rare to experience such seamless service these days. Thank you for making it so easy and stress-free!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

New mask

The lady I interacted with at Sleep Doctor was responsive and approved the purchase of a new mask. It was a good experience!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent home sleep test

Very affordable, efficient, and excellent service. Good value!
I was skeptical initially, but the whole process of the home sleep test with the watchpat, and the clinical review after with Dr Scott, went really well and was balanced and well rounded. Keep it up! I’ll be recommending this to friends and family.

12 November 2024
Unprompted review
Rated 4 out of 5 stars

Helpful

I got a very detailed and helpful response from Gleidys. Four stars instead of 5 because the AI experience was not very good over the weekend.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a N30 nasal mask

Ordered a N30 nasal mask, sent prescription in. They lied and said prescription didn't have pressure. Then said they could schedule an appt with THEIR doctor! LOL What a scam! My prescription had everything needed to order a cpap and full or nasal masks. They just wanted me to see their doctors! RUN, don't walk from this website! shop.sleepdoctor.com

28 October 2024
Unprompted review
Rated 5 out of 5 stars

I appreciated the convenience and lower cost…

I appreciated the convenience and cost saving feature of their at home sleep test, since my insurance doesn’t cover the sleep tests. The video call consultation and print out that we reviewed helped me to clearly understand the data. Purchasing was easy and a 15% discount provided for those without insurance. I do wish they had more face mask (and a chin strap) options, and I’ve been told that is coming.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

At Home Sleep Study is the Way to Go!

The at-home sleep study was easy and more comfortable than going to a sleep lab. The process was super easy. The follow-up appointment was informational and identified the problem areas in my sleep patterns. Rachel took extra time to discuss my issues and offered several options and suggestions to improve my sleep. Super easy and very helpful.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

The test was easy to take

The test was easy to take, and the people that I interacted with were very professional (and also friendly). There was a lot of analytical data that I received after the test, and a comprehensive summary with recommendations.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent accessories and swift delivery

I had ordered accessories: a cover for my ResMed CPAP machine (it fit perfectly), a soap pad (placemat) excellent as it stabilizes the machine and prevents leaks from damaging my furniture and soap to clean the tubes and mouthpieces (no taste remains after washing) as with dish detergent. Reasonably priced and delivery swift.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Knowing how you sleep from sleep doctor…

Everyone associated with sleep doctor that i had the pleasure of speaking with was extremely friendly and courteous. The process was very straight forward. I would highly recommend this company to anyone suffering with any type of sleeping issues.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Don't bother taking any online tests from this website.

Don't bother taking their chronotype test.
You'll jump through the hoops, for 10 minutes, then you'll have to register to see results. (I hate these tacticts).

But in this case I was invested, so did the signup, and upon attempting to log in, it doesn't work. Infuriating.

9 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look