Spoke with Greg and he explained what was happening and apologized and not responding to my June email on the topic. I appreciated his willingness to listen and explain. Very poor customer service... See more
Company replied
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See what reviewers are saying
I ordered a Transcend 3 Mini CPAP for travel. Ordering and confirmation of RX was uncomplicated and order arrived well packaged, undamaged, on time with free UPS delivery. Follow up questions I had... See more
My sleep doc recommends changing the CPAP filters once a week, and it is easiest just to get them through you than to argue with my local Medicare approved CPAP supplies provider, which supplies half... See more
I had the previous version of this gear and lasted me for a long while. The new gear really allows you to sleep not only on your back but on the sides as well, as the lateral tubes are stronger (witho... See more
Company details
Information provided by various external sources
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- (800) 506-6904
- sales@sleepdirect.com
- sleepdirect.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items were as described and received in…
Items were as described and received in a few days, happy with my purchase.
16 November 2020
Understanding and fast response to a crisis, OUTSTANDING service.
Was in a bind needing a replacement part for my CPAP just before a trip. Spoke to them by phone and explained my situation. Placed the order and received the part by FEDEX overnight the next day, even faster than the 2 day shipping I had paid for. Very understanding and responsive to my situation.
15 November 2020
Positive experience to say the least!
This is not a good company to deal with, it's a GREAT COMPANY to deal with, as their customer service is second to none! Products I purchased from SLEEPDIRECT are good, but receiving them rapidly with friendly and efficient service is a real treat these days. I absolutely hate dealing with CPAP/medical supply companies, until I found SLEEPDIRECT that is. These people really came through for me when I was in a life-size bind, and I can't say enough positive things about them.
12 November 2020
Shipped same day I ordered
Shipped same day I ordered and I received what was expected.
5 November 2020
Very prompt efficient service and quick…
Very prompt efficient service and quick delivery.
17 July 2020
Unprompted review
Professional and On The Ball
Quick response to email inquiry, shipped same day, arrived next day. I will return for my next mask need.
2 July 2020
Unprompted review
I ordered the filter and check valve…
I ordered the filter and check valve for my soclean cleaner from 3 different companies and had to return them because tubing didn't fit the valve. 1 quick call to Sleepdirect fixed the problem with a very 2 minute fix which the other companies couldnt fix. Thank you Sleepdirect.
25 June 2020
Unprompted review
I was happy to have found this online…
I was happy to have found this online store my cpap is back in good condition the shipping was prompt during this pandemic...thanks
3 June 2020
Unprompted review
Love my new machine...fast shipping
1 June 2020
Unprompted review
was pleased with the product and price.
1 June 2020
Unprompted review
Satisfied customer
Works great and keeps my c pap clean just like it’s suppose to. Very satisfied.
1 June 2020
Unprompted review
SleepDirect delivered my SoClean…
SleepDirect delivered my SoClean machine in a matter of days. I am happy with their product. I would recommend the use of this product. Wish I had ordered it sooner.
30 May 2020
Unprompted review
Shipped same day
Shipped same day. Packed well, there was some minor damage to the outside box during shipping but contents were unharmed.
29 May 2020
Unprompted review
Excellent Quality
I ordered my cleaner on May 13, 2020, I received it May 18 2020. The turn around time was great, the machine was packaged well. Excellent quality.
28 May 2020
Unprompted review
I found them online and they were the…
I found them online and they were the best price and had free shipping . I ordered my so clean2 and got it for them when they said I would . I would recommend Sleep Direct to anyone who needs a clap cleaner/sanitizer or any medical equipment .
28 May 2020
Unprompted review
Sleeping better
My husband is sleeping better with this mask now that it fits him right .
26 May 2020
Unprompted review
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