Slater and Gordon Lawyers (Australia) Reviews 

424
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and compassionate approach, often highlighting their expertise in handling complex claims. Many people appreciate the clear communication, regular updates, and the feeling of being supported and understood throughout their legal processes. Reviewers frequently mention that the team makes overwhelming legal situations much smoother and less stressful, leading to successful outcomes. Conversely, a small portion of people felt dissatisfied with the service, describing their cases as rushed, impersonal, and poorly managed. These reviewers expressed a lack of genuine care and commitment to their individual circumstances, with some feeling that the focus was on fees rather than achieving the best client outcome.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, dedication,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the dedication, responsiveness,... See more

Claim

Users describe positive interactions with claim processes, often highlighting the exceptional... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura sibrava has helped me through my workcover claim, navigating thought workcover is tough on its own. But Laura's has helped me concentrate more on my recovery as she's done all the claim process... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of having Pia Annan-Anderson who specialises in military compensation, as well as her wonderful team, especially Tenille, for making this process so much less of a headache. Fri... See more

Company replied

Rated 5 out of 5 stars

The whole process of my claim was smooth and easy. What I assumed would be a long drawn out, stressful time dealing with a minefield of unfamiliar legal situations turned out to be a very simple, un... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Slater and Gordon Lawyers for over 5 years and found then absolutely amazing to deal with. Nothing is a hassle. Specialising in Veteran's issues makes miltary compensation la... See more

Company replied


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyer
  4. Personal Injury Attorney

Information provided by various external sources

Slater and Gordon Lawyers is a leading consumer law firm in Australia, employing over 800 people in 40 locations across Australia. With over 80 years of experience, our mission is to give people easier access to world class legal services. The firm provides specialist legal services to individuals in a range of practice areas including all areas of liability and compensation law, as well as other business and specialised litigation services. We believe that everyone should have access to quality legal services. Your case is our cause.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

424 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(424)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Military Compensation Lawyer

Anyone looking for a Military compensation lawyer I can't recommend Slater & Gordon enough, in particular, Brian Briggs. His knowledge and understanding on DVA and their system/protocols is extremely re-assuring and so very helpful. Every time I felt overwhelmed or unsure about something, I could always ring and speak to Brian - and if he didn't answer, he would call me back almost instantly. Same goes with Hilary Briggs who also helped guide me on this journey in which I received the best possible outcome I could hope for. I struggled originally with finding good health care professionals who understood the struggles and stresses that you deal with when going through the DVA process and Brian and Hilary steered me in the right directions which made a massive positive impact on not only my health but also with my claims as they understood the processes - this made dealing with this whole process much easier. Brian was also upfront about fees and costs which were very reasonable in the scheme of things because if it wasn't for him and Hilary, I wouldn't have gotten the outcome I got. All in all, well worth the money and couldn't recommend them enough.

20 June 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

It was our pleasure to have been able to assist you through this difficult period. We’re pleased to hear that you felt supported and are happy with the results we were able to achieve. Thank you for the kind words. As you know we are always here should you need us.
- Brian & Hilary

Rated 5 out of 5 stars

Ato Careh AKA (M A Haji-Mohamed)-…

Ato Careh AKA (M A Haji-Mohamed)- Slater and Gordon Lawyers at werribee office have looked after my TAC claim involving car accident which happened on 18/09/2018. Slater and Gordon lawyers have delivered every time and has discussed with me in detail what to expect, how the process works and what is the likely outcome. IME Doctors were organised, QC chosen was top of the range and was no BS man straight to the point, and delivered everything discussed including getting TAC admit serious injury without going to court and settling my common law case on the first informal negotiation. by Explaining expectation and what the LAW says in my case and also me managing expectation and coming in to reasonable conclusion. Special thanks to my Lawyer Andrea Kehoe, her assistants, Chelsea Paterson & Cathy Tran. I cant thank you enough and will recommend you to any one any day much appreciated.

6 June 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Ato,
Thanks so much for your lovely review. We’re so pleased we were able to support you during this difficult period and help you get such a positive outcome. We wish you all the best and please don’t hesitate to get in touch if I can help again in the future.
- Andrea, Chelsea & Cathy

Rated 5 out of 5 stars

I had no clue about how the TAC claim…

I had no clue about how the TAC claim work.Never even thought of it.It was hard time last 3 years due to injury and covid.
I had lost hope of any claims..
Thanks to Slater and Gordon and specially to Andrea who gave me the hope and to give a second try.
I am very thankful for getting the positive result for the TAC claim which I didn't have any clue.
You are definitely the best lawyers and I would definitely recommend anyone who need assistance.
My sincere thanks.
Regards,
Gyan

2 June 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Thank you Gyan for this incredible review. The team and I are all so touched to know that we were able to help you through this difficult period. It was our privilege to have been able to assist you. We wish you all the very best for whatever the future brings next.
Andrea

Rated 1 out of 5 stars

Not LGBTIQ Friendly

My brother who is transgendered female to male (and incidentally asexual) complained about discrimination made against him on a government web site by a disgruntled employee. The Slater lawyer, a female who shall not be mentioned here, directly accused my brother of being a 'gay in a dress' and 'what's the problem?' This person had absolutely no education about trans and intersex people and her judgemental attitude caused my brother to consider suicide. These lawyers have no heart and I guess would seem to treat anybody different as a second class citizen. I assume they were not interested in the case as there was probably no money in it. Parasites and haters, stay away from these evil people if you have had any problems of discrimination for being LGBTIQ. Luckily he managed to get help elsewhere and the incorrect material on the website was taken down with profuse apologies from the  moderator. You won't get that with S&G. There is far too much hate and hurt against people who are simply trying to be themselves in a challenging narrow-minded society of which Slater & Gordon are no doubt part of and where T folk are sexualised as perverts. It has nothing to do with sexuality which shows how asinine you are. I hope things have improved with S&G since as this happened a little while ago and my brother only now has the courage to speak up about it. He told me just now how hurt and angry he still is about it all. If you get a discriminatory or ignorant attitude from your lawyer I advise you see Beyond Blue or similar as suicide is common amongst trans and intersex people. As for lawyers try Shine instead! Very welcoming no matter what you are or how much you have.

24 May 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

We're deeply sorry to hear of your brother's experience and do not condone the comments attributed to one of our lawyers. Those comments do not reflect the firm’s views or attitude.

We take this very seriously as we are an LGBTQI+ inclusive workplace and strive to create an inclusive and safe environment for our people and our clients.

We'd appreciate it if you or your brother could direct message us with more details about the incident, so we can investigate this matter.
- Slater and Gordon team

Rated 5 out of 5 stars

Professional team, 100% happy with my results

Joanne at Slater and Gordon did all the hard work for me and effectively communicated each step along the way. I was stunned with the results. A professional and thorough outcome. Thank you

20 May 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Loren,
Thank you for this wonderful review. We've passed your kind words to Joanne and her team. We're so happy to hear that you're happy with our team's service and the outcome that was achieved.
All the best,
S+G team

Rated 5 out of 5 stars

Brian at Slater and Gordon is brilliant! Fair and honest, will assist you deal with legal matters regarding DVA!

Brian from The military compensation section and his staff (especially Hillary) are absolutely fantastic.

Very patient and will explain everything to you, the process, time lines and fees are all honestly and openly advised - no hidden clauses or fees… after dealing with DVA for 7 years, it was a relief to find Brian and have everything sorted and seen to by a professional who really knows his stuff! I felt the fee structure was extremely fair, and was very happy to have gotten the outcome Brian achieved for me. Highly recommend using Brian and Slater and Gordon!

16 May 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jodi,
We’re so humbled and grateful to read your kind words. It’s great to know that we’ve been able to provide you with our best service and support during your claim. It has been our pleasure to look after your case and help you achieve this excellent outcome.
- Brian & Hilary

Rated 5 out of 5 stars

Review.

Brian and his team were proactive in their approach to achieving the best possible outcome for me.
I would like to take this opportunity to personally mention and thank Emily Wilson as a stand out member of Brian’s team.

26 April 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Duncan,
Thank you for getting in touch and providing such a kind review. It was an absolute pleasure assisting you, please don’t hesitate to get in contact again if we can help again in any way.
- Brian & Emily

Rated 5 out of 5 stars

Jo Burns of Slater & Gordon made my life easter after a serious Road Accident

Jo Burns of Slater & Gordon was always very professional and courteous in her dealings with me. What Jo said actually occurred so I was very pleased with the outcome of my compensation claim with TAC.

Another local Lawyer was lobbying for my claim, on the basis of cheaper fees. However I realised very quickly that he was expecting me to do all the Admin work.

Jo Burns of Slater & Gordon took all that process away which assisted me in recuperating easier from my accident.

Many thanks Jo for your professional assistance.

22 April 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Stephen,
Thank you for this kind review. Your trust and confidence means the world to me. Thank you for trusting me to assist you on your legal claim, it was a pleasure.

Wishing you all the best for the future.
- Joanne

Rated 5 out of 5 stars

Highly recommended

Firstly Andrea has been a blessing, I went through a difficult time and she walked me through the steps and provided me with absolutely everything I required and needed to know. You made the most difficult time for myself so much easier and went in with 100% knowledge of the process and can't thank you enough.

6 April 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Steven,
Thank you for this incredible review. I’m so touched to know that the team and I were able to help you through this difficult period. It was my privilege to have been able to assist you. Wishing you the very best for whatever is in store next for you.
Andrea

Rated 5 out of 5 stars

I need another 5 stars to make 10

Slater and Gordon at Southport were fantastic the ladies there worked tirelessly for my case. To Chloe McEwan and Amie and Susan Anderson and Stephanie Brown i cannot thankyou enough i will never forget you and i will miss you very much hope you enjoy the Ferrero Rocher chocolates and flowers as a thankyou for your services that are on there way. 10 stars

11 March 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Daniel,
Thank you so much for this incredibly kind and wonderful review. It has absolutely been our privilege to assist on your case and we’re so happy to have been able to achieve such a good result.
- Chloe & Stephanie

Rated 5 out of 5 stars

Brian and his team were incredible

Brian and his team were incredible! Throughout the entire process they made it clear what was happening and what the next steps were, and at the end of it got an excellent result for me. I could not recommend them highly enough.

3 March 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Doug,
Thanks for your kind review. The team and I are glad to hear that you were pleased with the outcome of your matter. It’s been our pleasure to help you achieve this great result. Wishing you all the best,
Brian

Rated 5 out of 5 stars

Thank you Brian Briggs - Slater and Gordon

I would like to thank the team at Slater and Gordon, in particular Brian and Hilary Briggs for there service provided to me over the last 3 years. Brian is extremely knowledgeable of DVA's legislation, policies and procedures and was able to seamlessly guide me through the process for permanent impairment and ensure I received the best possible outcome in regards to my entitlements and compensation. Thank you

16 February 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Brewie,
Thanks so much for your great review. We've passed your kind words on to Brian and Hilary and the team. They're also incredibly pleased to hear of your satisfaction with their service and the results.
All the best,
The Slater and Gordon team

Rated 5 out of 5 stars

Highly recommend Joanne Burns

After having the misfortune of sustaining an injury in a car accident I was lucky enough to have Joanne Burns handle my claim and she was excellent from start to finish. She explained everything clearly to me, answered all my questions (and I asked a lot) and was always available. She made a very stressful time much easier by her professional attitude and extensive knowledge. I also found her assistant Mel to be very proactive and efficient. I would highly recommend Joanne to anyone facing a similar situation to mine.

15 February 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jamie,
We’re so glad to have been able to help reduce your stress during your claim, we know being injured is hard enough after an accident. It has been our pleasure to assist you and thank you for your very kind words.
- Joanne & Melinda

Rated 5 out of 5 stars

Absoultly the best experience i could…

Absoultly the best experience i could have there was never a issue and they were always there to help me through the entire case.

26 January 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jeremy,
Thank you for getting in touch and providing such a lovely review. We are very pleased to hear you are happy with the service we have provided to you so far. Of course, we will continue to work towards achieving the best possible outcomes for you in the future.
Warm regards
Pia and Ashleigh

Rated 5 out of 5 stars

After our accident Slater and Gordon…

After our accident Slater and Gordon took on the case. We are very grateful for their legal assistance. They were empathetic and efficient when dealing with our case.
Sharon explained everything in an easy to understand manner.
They made a difficult time as easy as it could be.

15 January 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Joyce,
Thanks for your wonderful review. We’re so heartened to hear that we were able to help make this process as easy as we could for you and your husband. It has been our pleasure to assist with your claim.
Wishing you both all the best for the future.
Joanne & Sharon

Rated 5 out of 5 stars

Julia Cavka and Isabelle Micallef…

Julia Cavka and Isabelle Micallef helped me with my Work cover claim which made a massive impact on my life. They supported me, guided me and mentored me through one of the toughest times of my life.
The outcome was tremendous and could not have asked for a more professional and helpful team.
Thank you for your help and guidance guys. I can now move forward with my life all thanks to you both.

Thank you again
Alex & Sarah

19 December 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Sarah and Alex,
I'm so glad to have been able to help support you during this period, I know being injured at work is hard enough. It has been my pleasure to look after your claim and help you achieve this great outcome. Wishing you all the best for the new year.
Julia

Rated 5 out of 5 stars

I’m really happy with how Joanne Burns…

I’m really happy with how Joanne Burns handled my case I got the best possible outcome She kept in contact with me the whole way through
I highly recommend her and her team and if I ever end up in this situation again I would get in contact with her straight away

13 December 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Thanks so much for your lovely review and recommendation. I’m glad to hear you’re pleased with the outcome, and I’m very happy to have been able to assist you achieve it.
Wishing you all the best for whatever comes next!
Joanne

Rated 5 out of 5 stars

The best military compensation team

I was referred to Brian Briggs from Slater and Gordon by another military member when I was being medically discharged from the defence force. Coming to terms with my medical discharge and grieving the loss of my career and now permanent impairments was hard enough, without having to also navigate DVA post separation. Brian and Hilary from Slater and Gordon were truly amazing, they did all the hard work for me and with Brian's expert knowledge of the DVA space I never would have known about all my entitlements. Brian and Hilary were quick with their correspondence, knowledgeable with all things to do with military claims and above all genuinely cared for my situation and were determined to make sure I was well compensated for my injuries. If you are military and you are unfortunately looking at a medical discharge, you need Brian Briggs from Slater and Gordon, don't even think about trying to do it on your own, Brian will look after you. Words can not express how grateful I am to Brian and Hilary.

23 November 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Chloè-Dawn,
Thanks so much for your very kind review. We’re so pleased we were able to support you during this difficult period and help you get such a positive outcome. It was genuinely our privilege to have been able to assist.
Wishing you all the best for whatever comes next.
Brian & Hilary

Rated 5 out of 5 stars

Excellent Service

24 October 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Mitch,
Thanks for this great review!
- The Slater and Gordon team

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