Slater and Gordon Lawyers Reviews 

21,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and deeply compassionate approach during sensitive legal processes. Consumers often note that the responsive team consistently keeps them thoroughly informed with regular progress updates, ensuring that complex legal matters feel remarkably straightforward and entirely stress-free. However, some people mentioned significant difficulties reaching customer service representatives by phone and experiencing frustrating delays when waiting for email responses. A few reviewers also shared unexpected problems regarding incorrectly closed or duplicate claims, along with occasional communication challenges concerning their active case files.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that the platform is very helpful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as professional,... See more

Claim

Consumers find claim experiences to be mixed, as opinions vary widely. While some reviewers praised dedicated... See more

Service

People report positive experiences with service, describing it as quick, easy, and completely stress-free.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more

Company replied

Rated 5 out of 5 stars

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more

Company replied

Rated 5 out of 5 stars

The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(21,833)

1,678 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking

Shocking, beyond slow, poor communication, high number of so called solicitos leaving. Avoid using them at all costs.

23 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Omen,

Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Quick and easy

Quick and easy to start it off

23 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent Service and great support

We were going through a very emotional time with my fathers illness and Sarah of Slater and Gordon managed my fathers claim for mesothelioma with empathy and professionalism. It was good to have them on our side. They brought their expertise and knowledge to a process that we found very traumatic. They kept us updated, provided clear advice and were always happy to speak to us. They supported us throughout the process and to its successful conclusion.

22 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Jo,

Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Appealing EHCP

We received excellent advice from Gurvinder Samra regarding our son’s EHCP. Her guidance was clear, accurate and practical, and it helped us understand our position and resolve the situation cleanly. I would highly recommend her to any parent needing education law advice.

28 April 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi David,

Thank you so much for your 5* review and for your kind words about our colleague, Gurvinder. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Emma, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your matter and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

David Cunningham settled my claim after…

David Cunningham settled my claim after being involved in an accident at work. Communication was excellent, I was kept updated at every stage, and the whole process was managed efficiently and professionally.

I would highly recommend their services to anyone needing legal help after an injury at work. Outstanding service from start to finish.

21 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Gavin,

Thank you so much for your 5* review and for your kind words about our colleague, David. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Quick and easy to get started

20 May 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Jacqui,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I will always be incredibly grateful to…

I will always be incredibly grateful to Slater & Gordon in particular my solicitor Donna Rose for helping me recover a fair amount of compensation after I was ran over, Donna was amazing throughout and helped me with lots of things like retrieving my medical records and also helped arrange counselling and physiotherapy as well as staying in contact with me and keeping me updated. Thank you so much, David.

6 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi David,

Thank you so much for your 5* review and for your kind words about our colleague, Donna. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Steven, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Thank you so much

Karen, Joel, and Lara were extremely supportive. At a time when life can feel overwhelming, they took the pressure of me, were positive, and very thourough. The support was outstanding, and they responded in a timely fashion. The service was professional, caring, and considerate. I am very grateful to them, and couldnt thank them enough. Its a pleasure to have worked with you. Thank you. AM

13 March 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Angela,

Thank you so much for your 5* review and for your kind words about our colleagues, Karen, Joel, and Lara. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader, Peter, who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Instructing them

Well to begin the process was really easy. That’s all I have done at this stage, so requesting a review feels a little premature, but so far so good!

19 May 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Vivian,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

They help me a lot

They help me a lot. Was very nice and polite with me and answer every time soon as possible. I am happy with their services.

19 February 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Andrei,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent work

Excellent work, user friendly platform.

19 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Henry,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Catherine Hurst was absolutely amazing…

Catherine Hurst was absolutely amazing when she dealt with my claim and kept me updated on a regular basis, she was so professional and very pleasant lady who took time to listen and would always return calls to queries. Thank you Catherine for all your hard work and professionalism. I would highly recommend Catherine Hurst of Gordon’s and Slater’s Solicitors.

15 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Ann,

Thank you so much for your 5* review and for your kind words about our colleague, Catherine. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 3 out of 5 stars

There are more agreements that I have…

There are more agreements that I have informed you about that are not showing up here.

18 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Mark,

Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

System was very easy to navigate

17 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Jim,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 4 out of 5 stars

So far seems good but I await the…

So far seems good but I await the outcome of the work done by slater Gordon. Very sceptical about the validity of the the proposal.

17 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Joe,

Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Ryan Ellis acted with knowledge and consideration

Ryan Ellis took over our claim, which had been outstanding for nearly 5 years. The circumstances were personally difficult, and from the moment Beth Mackay received contact from the MIB, she contacted me and was very empathetic to our situation and actually did what she said she would do, which in this day and age is quite rare. Thank you Beth. Our case handler was Ryan Ellis, and he too was super efficient, understood our case and thoroughly outlined the target outcome for the claim. He was amazing, keeping us updated and making sure that the claim fully took into account all personal injuries and losses. Thank you so much, you have restored my faith in solicitors, and made a real difference to our situation. Thank you Ryan.

1 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Anne,

Thank you so much for your 5* review and for your kind words about our colleagues, Ryan and Beth. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader, Kris, who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Re GEL334/1

Re: GEL344/1
Samantha Williams dealt with my claim.
At all times Samantha was very kind and throughout explained each stage until completion. She was sympathetic beside explaining the factual elements of the matter. She was patient when sometimes I did not understand the process.

2 April 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Karen,

Thank you so much for your 5* review and for your kind words about our colleague, Samantha. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Matthew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Need to know if I have over paid

Need to know if I have over paid

15 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi David,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Quick and very easy

Quick and very easy. It found the agreement instantly with me just entering a couple of posts codes.

15 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Jaffer,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

A very professional and experienced…

A very professional and experienced team who worked closely with me to understand my situation and injuries that were sustained while working in the construction industry.

14 May 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Leigh,

Thank you so much for your 5* review and for your kind words about our colleague, Hayley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Andrew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

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