While the case itself took a long time to resolve this was not due to anything to do with my brilliant case handler Ria, she was completely on the ball and kept me up to date. Due to the amount of evi... See more
Location
Switch locationTower Road 2, Egerton House, CH41 1FN Birkenhead, England, GB
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See what reviewers are saying
If I could give a lower rating, I would. I received a letter stating that I had instructed Slater and Gordon to handle a mis-sold car finance claim on my behalf. I contacted them immediately... See more
Company replied
Ryan Ellis took over our claim, which had been outstanding for nearly 5 years. The circumstances were personally difficult, and from the moment Beth Mackay received contact from the MIB, she contacted... See more
Company replied
I wasn't aware that I may have been mis sold these historic car financing agreements going back so many years for which I no longer have any paperwork for. Thus I am pleased Slater & Gordon have brou... See more
Company replied
Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
Tower Road 2, Egerton House, CH41 1FN, Birkenhead, England, United Kingdom
4.3
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Sound Guidance Thus Far
All members of staff that have communicated with me have kept me updated and guided me through the process.
Here's hoping the conclusion is beneficial to both me and Slater & Gorgon
10 October 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Jeff,
Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lee Jones
Customer Analyst
Reall good quick & easy to complete
7 October 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Michael,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lee Jones
Customer Analyst
Historic car finance agreements
I wasn't aware that I may have been mis sold these historic car financing agreements going back so many years for which I no longer have any paperwork for.
Thus I am pleased Slater & Gordon have brought them to my attention & are dealing with the issue on my behalf.
21 September 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Peter,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lee Jones
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi Eddie,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lee Jones
Customer Analyst
Although we didn't get the outcome we…
Although we didn't get the outcome we hoped for, I couldn't have asked for more from Slater and Gordon,in particular James, who I would highly recommend to anyone who is looking to make a hearing loss claim. He was very clear and understanding and at the end of the experience I felt like I lost a friend.Well done James and thanks again
12 September 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Paul,
Thank you so much for your 5* review and for your kind words about our colleague, James. It was our pleasure to provide you with an excellent service and we will share your kind words with him, as well as his team leader, Christopher, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lee Jones
Customer Analyst
Avoid at all costs
I gave 1 star because Trust Pilot doesn't allow negative stars!
Some 5 years ago now I was involved in a car accident. Thanks to dashcam liability was resolved in my favour very quickly. My first medical appointment was via video link and despite me being a bald, and very obvious man, the diagnosis constantly referred to me as 'Ms' and if being misgendered wasn't bad enough the diagnosis was wrong. Some weeks later I was seen in person and thankfully my manly status was confirmed and my diagnosis was correct.
Fast forward a year and they wanted to get my car examined, which I did and it was a write off. This was in January 2023. In July 2023 I chased because I had still not heard anything and chased by October 2023 I still had not received payment for the total loss but was told several times my case was a priority.
I'd love to tell you that while they were deal with the total loss they were also dealing with my injuries but alas they were not. My injuries were still not being dealt with and despite cooperating swiftly on every occasion they were painfully slow.
Fast forward to January 2025 when I was told the TP were disputing causation and my case was being taken to court and given a court date in June. The TP provided a list of questions for the expert to reply to. You have thought that now half way into the 4th year of my case S&G would be keen to chase this and get it resolved. Sadly not and the expert was not chased and didnt respond in time for the court case so my court case was delayed. We had put forward an offer for settlement which was rejected because...... the expert had not responded.
A few weeks after the initial date the expert responded and supported my case. The TP put forward a low ball offer and instead of negotiating on my behalf S&G recommended I accepted the low ball offer. Thankfully I ignored them and told them to put forward the original. This led to a debate and the case handler telling me this was against their advice. Again thankfully I ignored them and the TP accepted an increased offer.
Youd think this is where my story ends, but no. My case was sent to the recovery department who contacted me and told me the TP had 21 days from settlement to pay. You would indeed be right if you guessed that by day 22 I had heard NOTHING! I chased again and was ignored for a day while I assume S&G chased my payment. I was told a BACS payment would be made and ve paid in 3 to 5 working days.
Were on Day 6 now and you guessed right. Ive still not received the money.
Ive been misgendered, misdiagnosed, ignored, passed from one case handler to another and a fairly simple RTA has taken 5 years to resolve.
Avoid at all costs.
24 August 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Garry,
Thank you for your review.
We are saddened to hear you feel our service did not meet your expectations. Please be assured our team worked hard to bring your claim to a full conclusion despite circumstances outside of our control.
We are in the process of arranging your payment and we thank you for your patience during this time.
Kind regards
Simon Murphy
Customer Analyst
Sam Mcneice dealt with the claim…
Sam Mcneice dealt with the claim brilliantly, explaining all procedures really thoroughly, sensitively and swiftly.
14 August 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Lou,
Thank you so much for your review, we really appreciate it. We're so pleased to hear you found Sam's service helpful and we will certainly share your kind words with Sam, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
I hate rip offs
Using this Company it is so easy to retrieve what you want
3 August 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Simon Murphy
Customer Analyst
Easy to understand what was required
Easy to understand what was required
1 August 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Simon Murphy
Customer Analyst
Very easy to fill in ,disappointed no…
Very easy to fill in ,disappointed no fees shown on how much you will take out of any claim
24 July 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Shirley,
Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lee Jones
Customer Analyst
Motohome and car enquiry
Very easy to do the search not sure about the fee Slater and Gordon deduct, but am happy to see if the searches are successful.
22 July 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Lisa,
Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lee Jones
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi Gary,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lee Jones
Customer Analyst
The accuracy and quickness is…
The accuracy and quickness is absolutely amazing and brilliant. What if you have more than one car finance? I had 2
7 July 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you for your review. For any queries, please contact carfinanceclaims@slatergordon.co.uk and we will get back to you as soon as possible.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards
Simon Murphy
Customer Analyst
I used these for a work related…
I used these for a work related compensation claim.
Our solicitor was Mairead Breen.
She was excellent from day one until the money came through, she kept me updated and gave me advice and answered all my questions.
I can't thank her enough
5 June 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Dawn,
Thank you so much for your review and for your kind words about our colleague, Mairead. It was our pleasure to provide you with Mairead's assistance and we will certainly share your kind words with her, as well as the rest of the team.
We would like to thank you for placing your trust in Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
I would like to thank Hayley for her …
I would like to thank Hayley for her professionalism and effort in concluding my claim. Her efforts have gone a long way toward restoring my faith in Slater and Gordon. Prior to Hayley handling my case, my experience of Slater and Gordon was extremely negative. I would not recommend you to anyone.
30 May 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi David,
Thank you for your kind words about Hayley, she is an asset to our team. We are saddened to hear you were not completely satisfied by your experience, we appreciate there were delays outside of our control, but we are pleased to have brought your claim to a full conclusion and we wish you all the very best.
Kind regards
Simon Murphy
Customer Analyst
Company did well despite total…
Company did well despite total intransigence from the other side . A little more updating could have helped though I appreciate there was often nothing to say over the last 9 tears. Most importantly on their advise I held out which was well worth it.
2 May 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Christopher,
Thank you for your review, the positive feedback is most appreciated. We're so pleased you kept faith in us during a long journey and it was our pleasure to provide you with a successful outcome in the end.
We would like to thank you for choosing Slater and Gordon and we wish you all the very best.
Kind regards
Simon Murphy
Customer Analyst
Excellent thought out whole process
Excellent thought out whole process
28 April 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Ian,
Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
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