slashop.com Reviews 

I reviewed the website’s size parameters for my sofa and ordered the appropriate sized sofa cover. But the cover I purchased ended up being 12” too short. Slashop said the guidelines were just approximations because all sofas were different - and they couldn’t guarantee the fit.

I asked that if I gave them exact dimensions could they send me a sofa cover that fits - but they couldn’t guarantee it. When I asked about ordering a different size, Slashop said I would have to pay return shipping, the difference in price for larger size, and shipping for the new cover.

There is no phone customer service, only email. And there are no names on the emails - just “customer service”.

In all, although I liked the feel of the fabric, my experience with Slashop was so frustrating that I will not do business with them again.

DO NOT BUY

FALSE RETURN policy advertised. There is NO mention of the product being final sales anywhere on the order or when I was purchasing it.
They mention discounted items are final sales but no where in the order is the same mentioned. No where when purchasing was it mentioned .
They put everything on sale and then even though you purchased before, they will not allow you to generate a return label. Customer service is really bad. It is a fraud. You will have a problem even if product is defective. DO NOT BUY.

THey keep giving the same reply like an automated machine, not clarifying why I was not informed in the order that the products were final sale.

DO NOT BUY. Fraud company with no customer service

Need to ship packages in sturdier materials. Products very resistant to my cats' claws...yay! :D
^..^

Don't buy from them. They advertised a waterproof sofa cover, and it arrived and was not the slightest bit waterproof. When I messaged them to tell them it wasn't waterproof, and asked them why they had sent me something that didn't match what they advertised and sold, they said sorry they didn't meet my "expectations" and they offered me a 40 % discount. Not helpful when I need something to protect the new sofa when the old cat pees on it, but a good scam.

Do NOT order from this company unless you know you're going to love your purchase.

I spent over $300 on sofa covers and specifically checked the “Shop with confidence” section before purchasing because returns were important to me. That section was directly under the product information, and it stated that if a customer is not entirely satisfied, items may be returned within 30 days for a refund or exchange. The page also said “Enjoy 30-day free returns.” It also stated if I was returning something not due to a defect, I would have to pay a $15 return label fee which I did not mind doing.

When I tried to return the items, Slashop suddenly claimed they were final sale/non-returnable. The item was advertised as a “Limited Time Offer,” not clearly presented as final sale, and my checkout screen did not visibly state that the items were non-refundable before payment.

Customer service offered partial refunds but refused to honor the return language displayed directly on their own product page. This is deceptive and unacceptable. If something is truly final sale, it should be impossible to miss before checkout — not buried, contradicted by “Shop with confidence” language, and then used later to deny a return. In fact, when I initiated the return the company did not even realize it was a "final sale" until about the 3rd chain of correspondence.

I have now turned this matter over to my credit card company. After reviewing the email chain, along with screenshots of the product page and checkout page, they indicated that I should receive a credit. Regardless of the outcome, I would never order from Slashop again. Their return language was misleading, their checkout process lacked clear final-sale disclosure, and I would strongly urge others to think very carefully before purchasing from them. I shop online constantly, and this is only the second time in 20 years that I have felt strongly enough to post a negative review.

Is definitely as pictured but not pet friendly, i have only had for a week and my pet has pulled threads everywhere and i do understand that the selling point is hair repellent fabric but if my pet is pulling threads then i don't want her on the cover…. Defeats the purpose of this cover

I ordered a couch cover from Slashop for $168. The item arrived with snags/pilling, so I contacted support and they offered a replacement.

The replacement was later marked delivered, but the delivery photo clearly showed an address that was not mine. I also was not sent tracking ahead of time, so I had no chance to monitor the replacement delivery.

After multiple follow-ups, Slashop claimed they processed a refund. However, the refund documentation they sent did not match my order. My order was under my name, my Los Angeles address, $168, and a Mastercard payment method. Their refund screenshot showed $148, a different customer name, a different email, a different shipping address in Illinois, a Visa ending in different numbers, and a different item size.

When I pointed this out, they continued saying the refund was correct instead of actually resolving the mismatch. I ended up having to open a dispute through my card issuer.

Based on my experience, I would not trust this company or order from them again.

We ordered two sofa covers from here primarily to protect our couch against our dogs. We specifically ordered one labeled “pet-friendly.” Within two days of having the cover on, the threads are already coming loose in many places - also leading to discoloration in areas. The look and fit is good, but very disappointed that they do not hold up to the main reason we bought them (especially for price).

I returned my order following the company’s return procedure and the parcel was successfully delivered on May 6, 2026, as confirmed by tracking.

Customer support later confirmed by email that they had received the return and stated that the refund would be processed within 7 business days. Despite this, I still have not received my refund nor any clear update regarding the reimbursement.

The communication has been extremely slow and disappointing, especially considering that the returned item has already been delivered and accepted.

If this issue is not resolved promptly, I will proceed with a formal chargeback through my bank and contact consumer protection associations and the relevant authorities regarding this matter.

I hope the company resolves the situation quickly and professionally.

UPDATE. refund has been done. Thnìanks for managing my case,

Honestly, this is my favorite company for bedding and covers. I only shop here. The prices are fair and the quality is unmatched.

I have been waiting on a refund for a returned product that was approved by Slashop for over a month ! Every time I reach out to them I get yet another excuse for the delay. I have run an online store myself and I know how this should work. Its outrageous. At this point, they leave me with no option but to file a claim with the credit card company and the BBB. So sad since had this worked out how it should, I may have purchased other items from them. Something is not right here !

My purchase arrived promptly and the beauty of the cover didn't disappoint! It definite cuts down on the pet hair floating on my face while I slumber <3
Great quality!

I have two fluffy cats, one of them has stomach issues. I have purchased sheets and comforters and love them. They have withstood fur, nails and fluids like no other! I know they are pricey but have definitely saved me money in having to purchase multiple bedding due to stains.

I almost ordered because I thought as a new customer I could receive a discount of 30 percent advertised incorrectly. I won’t pay over $400 for two sofa covers I could order on Amazon from China for half the price.

I trust from the reviews this storefront is shoddy to say the least.

I read a 4-year-old post that Slashop is a complete scam and figured a company that's been in business this long couldn't be. I was wrong. Beware, you have to "request a return" with a long questionnaire, including submitting photos. Radio silence. And I'm returning an unopened item. I bought two and the one that I put on the sofa is a piece of junk that barely fits and won't stay tucked in.

I would never order from this company again. By mistake, I ordered 4 area rugs at $250 each. Since there is no contact number I had to send emails requesting return labels. They never sent them. I have all the emails saved.

Cheaply made, size and color not accurate. Took almost 3 weeks to receive and now it’s been a month fighting with them to try and return. Contacted the day I received when item didn’t fit my couch, took two weeks to get a response. Another two weeks for a “we’ll be sending you return instructions”. A week after that a sorry you can exchange, this item not returnable. I finally had to dispute with my credit card company. Then they decided I could have returned but I was past my 30 day return window. Bad company and business practices. WOULD NOT RECOMMEND!!!!

I love my couch covers from slashop. They are affordable, washable and super soft!

Edit to add after Slashop response
> According to our records, your order placed on February 8 was delayed due to stock and fulfillment issues.

The stock and fulfillment issue was never communicated via either the self-service order portal nor customer support. I had to contact customer support for my final refund because when I tried to initiate a return via the self-service portal I received an error that the order had not yet shipped.

The lack of clear order details and additional steps to get information and receive a refund are sketchy.

If there is a stocking and fulfillment issue then I expect the company to make this issue clear to the buyer and allow the buyer to decide if they want to cancel or change their order.

Original review
Slashop is sketchy. The order was never prepared. I did eventually get a refund.

I placed an order for 2 couch covers on February 8. I emailed support on February 14 because the order was not even prepared and received a response to wait a few more days. I emailed again on March 2 when the order had still not been prepared and received a refund.

Update, March 9: I already have received an email because I emailed your customer service with my order number, etc. They assured me it was in the works and going to be coming very soon. We are actually coming up on a month since I placed my order. You were happy to take my money that very day that I placed the order, and now I can’t find out any information. Thank you for the response, of course, but you’re suggesting I do something I’ve already done which is emailed the company. Which I actually did twice, with my order number. I absolutely believe you should put a note on a product page that it right now will likely take four or six or eight weeks to be processed and delivered. If I had known that honestly, it would’ve changed what I did that day…..I made my purchase several days ago. It was an expensive leap of faith. Days later my order still says “Awaiting order details.” What? Since then I have placed an order with another seller, got a confirmation it’s en route right away and have a delivery date. This place? I really need them to step up and update me on my order. Not exactly a great first experience.