Skyscanner Reviews 

841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company, often praising its ability to help them track and narrow down flight searches. Customers appreciate the clear and transparent price display, with many noting the absence of hidden charges and the accuracy of the rates shown. The service is frequently highlighted for its efficiency in comparing flight prices and providing a wide range of options from various airlines. Reviewers also find the website and user experience easy to navigate, with useful filters and organized flight details that simplify the booking process. However, some customers also noted issues with the booking process, experiencing situations where initial attractive fares increased at checkout or bookings were not confirmed as expected. A few other people also felt that the platform sometimes redirects to unreliable third-party websites, leading to cancellations or discrepancies in ticket details like baggage allowance.

What people talk about most

Price

People report positive experiences with price, often finding affordable and incredibly cheap tickets, with... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting negative experiences such as... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of use and... See more

Website

Customers had positive experiences with the website, finding it smooth, easy to navigate, and efficient for... See more

Service

Customers consistently note positive experiences with service, praising good rates, easy booking processes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Skyscanner helped me track and narrow down my search for fights to Costa Rica. The filters for selecting arrival/departure times and airlines were particularly useful for this trip.

Rated 4 out of 5 stars

You should show more flights as I've noticed for dubai delhi route some airlines are never shown despite being cheap

Rated 4 out of 5 stars

Skyscanner ver good app but at last payment option they add even debit card charging dh20 why?

Rated 5 out of 5 stars

I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner compares cheap flights, hotels and car rental options from more providers than anyone else, helping you save more with Skyscanner.ae

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

841 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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4.4

All reviews

(841)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The price that found so reasonable and…

The price that found so reasonable and incredibly cheap, unlike anything on other platforms, provides excellent comparisons between flights. I hope the trip doesn't get canceled like it did with another platform.

7 April 2026
Rated 1 out of 5 stars

I had booked a ticket for my wife on…

I had booked a ticket for my wife on the 10th of March, and during the current situation, I tried to cancel the ticket, but your service is totally disrupted, no response till 20.03.2026, and my ticket money is wasted.
This was the last and very bad experience .

14 March 2026
Skyscanner logo

Reply from Skyscanner

Hi Noor

Thanks for your review. We're sorry to hear about the issues with your wife's booking. Hello Noor,

To give some context, Skyscanner is a travel search engine that helps find the best offers on flights, hotels and rental cars. Once you’ve found what you're looking for, you’re redirected to the travel provider's site, where you make your booking directly. Unfortunately, Skyscanner doesn't have access to your bookings made after leaving our site. Therefore I believe your review would most likely be directed towards the airline or travel agent you booked with.

If you do need advice about how to contact them, you can contact our support team through the following link and they'll get back to you shortly.

https://help.skyscanner.net/hc/en-gb/requests/new 

Kind regards

Neil

Rated 1 out of 5 stars

more than 90% if the flights had…

more than 90% if the flights had different pricing and availability.

21 March 2026
Skyscanner logo

Reply from Skyscanner

Hello,

Thank you for sharing your experience. I am sorry to hear that your flights had different pricing and availability.

As a travel search engine, Skyscanner does not set or control the prices displayed on our site. We rely on pricing and availability data provided directly by airlines and travel agents. Prices can change frequently due to demand and availability, and in some cases, discrepancies may occur due to provider updates or technical issues.

If you notice a price difference, you can report it through our contact form. Including the URL of the search results page, your travel details, and any relevant screenshots will help us investigate more thoroughly.

You can submit the details here: https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards, 

Simon

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