Skyscanner Reviews 

840
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company, often praising its ability to help them track and narrow down flight searches. Customers appreciate the clear and transparent price display, with many noting the absence of hidden charges and the accuracy of the rates shown. The service is frequently highlighted for its efficiency in comparing flight prices and providing a wide range of options from various airlines. Reviewers also find the website and user experience easy to navigate, with useful filters and organized flight details that simplify the booking process. However, some customers also noted issues with the booking process, experiencing situations where initial attractive fares increased at checkout or bookings were not confirmed as expected. A few other people also felt that the platform sometimes redirects to unreliable third-party websites, leading to cancellations or discrepancies in ticket details like baggage allowance.

What people talk about most

Price

People report positive experiences with price, often finding affordable and incredibly cheap tickets, with... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting negative experiences such as... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of use and... See more

Website

Customers had positive experiences with the website, finding it smooth, easy to navigate, and efficient for... See more

Service

Customers consistently note positive experiences with service, praising good rates, easy booking processes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Skyscanner helped me track and narrow down my search for fights to Costa Rica. The filters for selecting arrival/departure times and airlines were particularly useful for this trip.

Rated 4 out of 5 stars

You should show more flights as I've noticed for dubai delhi route some airlines are never shown despite being cheap

Rated 4 out of 5 stars

Skyscanner ver good app but at last payment option they add even debit card charging dh20 why?

Rated 5 out of 5 stars

I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner compares cheap flights, hotels and car rental options from more providers than anyone else, helping you save more with Skyscanner.ae

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

840 reviews

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Asks customers to review

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4.3

All reviews

(840)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Ease of comparison!

The opportunity to view multiple options and compare prices is very helpful. Would benefit from more filters to check relevant options.

21 October 2025
Rated 1 out of 5 stars

No option to online checking and…

No option to online checking and modified booking directly from airlines website and no response to mail send to skyscanner in this regard.

21 October 2025
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Reply from Skyscanner

Hello,

Thank you for your review and we're sorry to hear you had this experience after finding your flights via Skyscanner.

To give some context, Skyscanner is a travel search engine that helps find the best offers on flights, hotels and rental cars. Once you’ve found what you're looking for, you’re redirected to the travel provider's site, where you make your booking directly. Unfortunately, Skyscanner doesn't have access to your bookings made after leaving our site. This means we are unable to modify bookings or facilitate online check-ins.

For any changes or check-in procedures, you would need to contact the airline or travel agency directly with whom you made the booking. They will be best placed to assist you with these requests.

In order to better understand the issue you raised, I have contacted you directly on your email address - please check your inbox.

Kind Regards,

Tiara - Skyscanner Support

Rated 1 out of 5 stars

Sky scanner linked to unreliable sites

I was redirected from Skyscanner to a third party website called "Go to gate" and I booked a flight and after a few days it got cancelled. Its been 3 days+ and we still didnt get a refund. I blame Sky Scanner, for having such sites linked to them, which are unreliable.

10 October 2025
Skyscanner logo

Reply from Skyscanner

Hello Sz,

Thank you for taking the time to share your honest feedback, and I'm truly sorry to hear of your experience with Gotogate.

We'd really like to look into this further and offer any kind of support we can, so if you can share all the booking details using this contact form: https://help.skyscanner.net/hc/en-gb/requests/new, our support team will follow up with you as soon as possible.

Thank you again for bringing this to our attention, and we hope to hear back from you soon.

Best regards,

Vicky

Rated 1 out of 5 stars

I booked a ticket via goibibo through…

I booked a ticket via goibibo through your link and I got flights booked from Mumbai to Chiang mai without baggage. However, goibibo was selking same tickets with baggage direct on their website. I had to pay INR 13k at airport for baggage.

10 October 2025
Skyscanner logo

Reply from Skyscanner

Hello, 

Thanks for taking the time to leave us a review. We're sorry to hear you've had this issue with your Goibibo booking.

As Skyscanner is a travel search engine, and we're not involved in the booking process, we don't have access to your booking information. However, we'd like to assist by investigating this further with Goibibo.

Can you please contact us directly via the link below? We will then raise your case with Goibibo and get back to you to advise further.

https://help.skyscanner.net/hc/en-gb/requests/new 

Thank you.

Claire - The Skyscanner Team

Rated 5 out of 5 stars

Totally A Must

I always using Skyscanner and the prime reason is it definitely saves me lot of money . My travel adviser for the cheapest ticket

15 August 2025

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