Skylord Travel Reviews 

63
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently had the pleasure of dealing with Mr Rohan, and I am extremely happy with the service he provided. He was very kind, friendly, and professional, and he clearly explained everything I nee... See more

Rated 5 out of 5 stars

Just booked our trip away to Seattle where we board our ship for an Alaskan cruise followed by a two night train journey through the Rockies and a two nights stay in Chicago. Skylord Cruise and Holida... See more

Rated 5 out of 5 stars

We have had an amazing experience on our recent holiday. Sital had helped us plan according to our dates and budgets, answering numerous queries and making changes we had asked for. The service was o... See more

Rated 5 out of 5 stars

I have been travelling around the world for the last 25 years with my family and friends. I have been come across the company, Skylord Travel very recently. I have shared my request for my family holi... See more

Company details

  1. Travel Agency
  2. Flights Search Site
  3. Tour Operator
  4. Travel Aggregator

Written by the company

Cheap Flights & Holidays Deals - Call 020 8582 1188 - Skylord Travels


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(63)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service from Deepika

Deepika gave fast and efficient service in managing my booking. Looking foward to what will hopefully be an amazing fly train and ship trip to Lake Garda, Venice & the Greek Isles next month

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent booking experience with the…

Excellent booking experience with the support from Gerry, who has been proactive from the very beginning!
We’ve made a couple of changes and Gerry has done his utmost to ensure we have chosen the best itinerary.
We’ve made are now looking forward to this wonderful cruise!
Thank you so much Gerry x

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Skylord Travel

Skylord Travel not only planned every aspect of the itinerary perfectly from the moment I made the booking until the end of the trip, but also provided very detailed explanations, ensuring that this trip went off without a hitch. The only point I would like to raise is that there were some difficulties when disembarking from the cruise ship. The itinerary stated that the ship was to arrive at the seaport and the disembarkation was from 7 am, but the ship did not arrive at the port until 8 am. Consequently, the private taxi booked by Skylord to pick me up from the port at 10 am seemed to be impossible. Furthermore, my assigned disembarkation time was 10.45 am, meaning the pick-up time had already passed. Fortunately, the MSC reception had been brought forward to 8:45 am, so I was able to take the pre-booked taxi and arrive at Venice Airport with plenty of time to spare. I hope Skylord takes note of this so that customers using this package in future do not experience any inconvenience. Apart from this one point, I would say it was a thoroughly satisfying trip.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

This was my first time using Skylord Travel (Rickmansworth) to book my solo trip. Gemma organised everything for me- flights, hotels, trains and trips. Everything went smooth and I am so glad to be able to use human kind agency to book trips. Before my trip, Gemma was constantly in contact with me, making sure I had received all the paperwork and that I was happy with everything. After returning from my trip, I have received another phone call from Gemma to check that everything was ok. Thank you so much Gemma and Skylord travel. I will definitely be using you for my future travel. Ana

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Travel Agency

I had an excellent experience with Sky Lord. Our agent, Rohen managed our booking from London to Colombo for 5 people, securing the best fares available. He was attentive, knowledgeable, and ensured our preferred dates were booked. His advice throughout the process made everything smooth and stress-free. I truly appreciated his professionalism and support, and I would highly recommend both him and the company.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased.

This is the first time we used the Skylord Travel and are very pleased with the services received. The guidance and help received fron Rohen who managed to get the best prices for the tickets for our holiday made whole process much easier. Undoubtedly we'll be using Skylord for our holiday needs in future

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service by Mr. Mr. Rohen Sampoo

I recently experienced exceptional customer service from Mr Rohen Sampoo at Skylord Travel. His attentive and friendly demeanour made the entire process seamless. He provided swift, insightful pricing suggestions that perfectly suited my needs. Thanks to his expertise, I felt confident and well-informed in my travel decisions.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant , friendly and helpful service from Skylord specially from Rohen Sampoo the sales manage we were working with . Highly recommended

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Family tour to Sri Lanka

My family & I had an absolutely fantastic experience planning & booking our holiday through Skylord travel this year. Sital was amazing at helping us create a tailor made flexible tour itinerary for our trip to Sri Lanka - would definitely recommend to anyone planning a big trip. Keith

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently booked a trip to Dubai…

I recently booked a trip to Dubai through Skylord Travel, and I couldn't be happier with the experience! From start to finish, their service was impeccable. The staff were friendly, professional, and incredibly knowledgeable, helping me plan every detail of my trip. They tailored the booking to my preferences and even included some fantastic recommendations for activities and attractions I wouldn’t have thought of myself.

Everything ran smoothly—from the flights to the accommodations—making my vacation stress-free and truly unforgettable. Dubai is an incredible destination, and Skylord travel ensured I got to experience it in the best possible way. I’ll absolutely be using their services again for future travels and would highly recommend them to anyone looking for a reliable and outstanding travel agency. Thank you for making my Dubai adventure so special!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Skylord Travel

Skylord Travel. I wanted to express gratitude for arranging trip to Dubai i had an absolute unforgettable time!"
From the moment I arrived to the momentI left.everything went so smoothly. I especially appreciate the efficient airport transfers,the well chosen accommodations and sight seeing in the private comfortable air-conditioning vehicle was very Awesome.
Your attention to detail and personalized service made my trip truly special. I m already looking forward to planning my next adventure with you.
Thanks again skylord and staff for making my memorable trip for my life.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Skylord travels ..Amazing company

Skylord travels ... As a seasoned international traveler with over 40 years of experience, I can highly recommend this travel agency for their unparalleled service. The staff's tireless efforts to secure the best deals and fares have been impressive. I have also had positive experiences booking package tours through them. I encourage everyone to utilize their exceptional services.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Active Card Check!!

I have no experience of using them as a travel agent but I was informed by my bank that they had done an active card check on my account. I got in touch with them to query this and find out if it was indeed them that had carried out the check and to seek advice and radio silence!! I contacted them through the webchat which stated they were online and ready to assist and no reply whatsoever!! If that is how they respond to an enquiry then I certainly would not use as a travel agent.

Further to your reply, I can advise that I have indeed emailed my query to the email addresses I was given but have yet to receive a response. I have also queried the card check with my bank and they have advised this is usually a company doing a card check before a payment is taken and not an individual. I have never used Skylord Travel and this is also an account that is not used on a day to day basis so is not regularly used for any purchases. I have requested a new card with my provider.

I can confirm that the email was indeed sent to the help desk email address yesterday at 1.14pm so not sure why they say they have not received it? Whilst I am not a customer I cannot consider the removal of the review as my bank are adamant that the active card check was conducted by your company not an individual.

4 March 2025
Unprompted review
Skylord Travel logo

Reply from Skylord Travel

Dear Denise. Apologies if no one replied on our chat system, it was a busy time for us and we had a few messages to get through. The chat system should have added you to a waitlist or taken a message that we could have actioned. We have taken this up with the IT team now so it won't happen again. I can see from our records that a team member did respond to your second message an hour later and asked you to email your query to our accounts team. Once we have this we can investigate what happened, but as a note, we do not store or keep any card or bank account data on file. If you card was used it is because someone has used your card details for a transaction online on our site. I would advise speaking to your card company to put a hold and order a new card.

*EDIT*

Can you please confirm that you sent an email to either helpdesk@skylordtravel.com or accounts@skylordtravel.com?

I have checked with the team that manage these and there was nothing received. Once we have received your email I can then reply with details of that happened. But to be clear we do not have your card details, we did however face an issue with our payment processing and an anonymous user tried to process multiple payments with a number of different cards through our online portal. It seems your card number was part of a leak and they were testing all these cards to see if any of them worked. We have since blocked this from happening again.

I understand that we did not reply to you for 1 hour, but I do feel the 1 star review is not justified so would request it was updated or removed, seeing as you are not a customer, have not booked with us before and we have been investigating the issue for you.

Either way wish you all the best. Thank You.

*EDIT*

Can you please confirm which email address you used.

I don't think you quite understand. Yes your card details where processed by our company, but someone used your card to try and process your card with us. That is why I said it seems your card number was leaked somehow. Someone tried to use your card to process a payment with us. We ultimately denied the transaction, protecting your card from being used fraudulently and as a precaution in my earlier reply also asked you to block the card. If you want to keep your incorrect review up, then that is your choice.

For any one reading, ultimately this review was written by someone who was not a customer and was annoyed that someone tried to use their card fraudulently with us. They wrote a bad review because we didn't reply to a chat message received at 12.03 and 12.30 GMT but did respond at 13.11 GMT. We have not received any further email to our email helpdesk@skylordtravel.com but have engaged full wherever possible on this forum.

Rated 5 out of 5 stars

I have been using Skylord for a while…

I have been using Skylord for a while for both my business and personal travel requirements. As a frequent traveller I’m very particular about my arrangements and Skylord always meets my requirements. The team at Skylord are exceptional and very friendly on top - Kitty is a real star 🌟 Happy to recommend Skylord to anyone who travels 🙏

1 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look