Skylight Frame Reviews 1,145

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 561 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often calling it a "game-changer" for family organization and praising its user-friendly interface. Many people appreciate how easy it is to set up and use, highlighting its effectiveness in managing schedules, chores, and family communication. The quality of the product is also frequently mentioned as excellent. However, some people experienced issues with the delivery service, noting delays, lost packages, or a lack of tracking information. Similarly, while many reviewers lauded the customer service for being prompt and helpful, a few others reported dissatisfaction with slow responses or unresolved issues, particularly concerning product returns or syncing problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers describe the product as a "game changer" and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to use and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise quick delivery, with some... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the great, amazing, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product as fantastic, brilliant,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a game-changer, as far as family organisation goes. From getting kids organised to meal planning/preparation and shopping lists. The digital photo frame element is incredible too. We can actually... See more

Rated 4 out of 5 stars

Great device that supports the needs of our family and helping our children become independent whilst maintaining calm and sanity for the parents. I would like to see more icons to support schedules... See more

Rated 5 out of 5 stars

Loving my skylight calendars, I'm a wildlife carer so helping so much with the wildlife in care and with feeds and medication. I wanna get the max but being a volunteer and not being paid,... See more

Company replied

Rated 5 out of 5 stars

The skylight calendar is the best piece of tech I have ever brought. As a busy family having all of our information in 1 place is truly amazing, my favourite feature is side kick, screen grab an ema... See more


Company details

  1. Electronics Company

Written by the company

Skylight is a touch-screen digital photo frame you can email photos to and they appear in seconds. Available in the US, UK, Canada, and Australia.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

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Rated 4 out of 5 stars

Great device that supports the needs of our family

Great device that supports the needs of our family and helping our children become independent whilst maintaining calm and sanity for the parents. I would like to see more icons to support schedules in children who don't read yet - eg picture of curtains to add to their schedule to open their curtains in the morning. Also, I would love to see the calendar have a feature similar to the schedule where each family member has their own column.

13 April 2026
Rated 1 out of 5 stars

Beware of the rolling subscription

Overpriced subscription that rolled on from when I first purchased the frame. I am so furious that there was not an easy option to opt out of the renewal.

12 April 2026
Skylight Frame logo

Reply from Skylight Frame

Hi there! Thank you for sharing your feedback, and I’m really sorry to hear how frustrating this experience has been. We understand how important it is to have clear and easy options when it comes to subscriptions, and we appreciate you bringing this to our attention. We’ll be reaching out to you directly by email to take a closer look at your account and help get this sorted for you. Looking forward to connecting!

Rated 1 out of 5 stars

I rang twice left messages

I rang twice left messages
no reply
yearly price for what frame ?
i have bought 6 frames - unsure
not happy

9 April 2026
Skylight Frame logo

Reply from Skylight Frame

Hi there! Thank you for taking the time to share this, and I’m really sorry to hear about your experience. I understand how frustrating it is to not receive a call back, especially when you have questions about your frames and subscription. We’re going to reach out to you directly by email so we can take a closer look at your account, go over the pricing, and make sure everything is clear moving forward. We can also coordinate a time to connect by phone if that would be helpful. We appreciate you bringing this to our attention and look forward to getting this sorted with you!

Rated 5 out of 5 stars

Excellent after sales support!

Having an encountered a problem with my usually excellent Skylight frame I reached out to the support team. The response was quick, pleasant and helpful. Various solutions were offered and tried, unfortunately unsuccessfully. After which a replacement was quickly despatched and received at our new address. So impressed with, and very grateful for, such excellent, helpful and understanding after sales service. Thank you!

4 April 2026
Rated 1 out of 5 stars

Sadly it still hasn’t arrived!

Sadly it still hasn’t arrived!

4 April 2026
Skylight Frame logo

Reply from Skylight Frame

Hello Emma,

Thank you for reaching out to us and providing us that feedback. I'm so sorry about the delay for this order and you not receiving it as quickly as you had hoped. It appears this order has been lost or is stuck, so we've gone ahead and placed a new order for you and that order number is: UK-45600. You'll receive tracking information once the device has shipped.

To help make this a bit better for you, I've gone in and refunded the shipping charges for you on the original order. You should see that reflected to the original payment method in 3 - 5 business days.

Rated 5 out of 5 stars

Beyond Amazing Customer Service and Product

I do not often write reviews but the customer service we received from Skylight was beyond amazing. We had broken the frame and contacted customer service by email, expecting this to be a long drawn out response and in all honesty didn't have any hope that they would help us as we had purchased the frame a few months ago. They responded straight away to see how they could help and resolved our issue to the highest level and we were delighted. They went over and above with the care shown and I would highly recommend them and their products to anyone and wouldn't hesitate in purchasing from them again. The Frame is absolutely amazing and given to Grandparents who love it.

31 March 2026
Rated 1 out of 5 stars

The shipping takes too long

The shipping takes too long, and the tracking isn't working.

If I ordered through JB hifi I would have it by now.

31 March 2026
Skylight Frame logo

Reply from Skylight Frame

Thank you for sharing this feedback, and we’re truly sorry for the delay and the frustration around the tracking updates. We took another look at your order and completely understand how disappointing it is to be waiting this long, especially when the tracking has not been giving clear information. That’s not the experience we want for anyone who’s excited to receive their Calendar.

We sincerely apologize for the delay and truly appreciate your patience while it makes its way to you!

Rated 4 out of 5 stars

The Skylight Calendar is a great…

The Skylight Calendar is a great concept and the hardware feels premium. It’s been really useful for organising our family routines, especially with kids.

Once set up properly, it works well and helps reduce daily prompting, which is exactly what we were looking for.

However, there are a few areas that still need improvement:
• Limited functionality in the mobile app compared to the device
• Task/routine management can be unintuitive
• No built-in event reminders (still need to rely on phones)

Overall, it’s a strong product with a lot of potential, but it feels like the software is still catching up to the hardware.

Looking forward to future updates.

26 March 2026
Rated 5 out of 5 stars

Best piece of technology I own!

The skylight calendar is the best piece of tech I have ever brought. As a busy family having all of our information in 1 place is truly amazing, my favourite feature is side kick, screen grab an email from my children's school, all info uploaded in seconds! I have recommended skylight to several friends already.

25 March 2026

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