Skybroadband Reviews 

Going back to EE, had broadband for a month and haven’t had a day where I haven’t had to reconnect the tv, and because I’m within the minimum contract period they charge me for terminating. Never again.

Was lied to on numerous occasions and have been left with no broadband for six days!
Open reach will be at my brothers house Monday morning which is one hundred yards away yet I have to wait till Wednesday.
Ima new customer and this is my secound bad experience in as many months.

I’m trying to transfer my Broadband and TV to Virgin, based on cost. The email from Sky states I must cancel the TV with them as it’s only the Broadband Service that’s transferred automatically.
I’ve started trying to cancel the service at about 10:00 this morning, the phone number sent me a link to click on, which I did at 10:22. I’ve now been on messenger since then (it’s now 12:52) and got no further. Poona has even taken his lunch break while I’m trying to cancel. As a last resort I’m about to cancel the direct debit as I’m sure someone will telephone me then.

I am still waiting for a reply to my complaint from January about the price of my broadband which was £28 a month yet I was getting charged £32 pound .also your customer services is awful. Can not understand the person on the phone.no disrespect to the operator.yet you are quick enough to send me my bill and take my money. I have contacted the ombusman about this matter.

Dear SKY.
I will not be renewing my contract with you.
I feel that you have breached our contract by raising prices (from the get go), as it didn't benefit me - the consumer, in any way shape or form. Furthermore- signal never reached or stayed at, promised in the contract, level and for the whole 18 months, while on contract with you, I wasn't able to sign in to my online account. I was unable to change my password, to protect my broadband, or to use parental controls, etc. Contacting you - didn't help. You have failed to provide me with the basic service - like an access to my account.
I don't know what possessed me to sign up with you again, after 9 years. It's sad - in all these years, in this fast developing and advancing market niche, you/SKY have managed to get worse at the foundation of it.
Also!, SKY is shamelessly hiding behind multiple, unclaimed accounts on Trustpilot.
Regards.
AP

Add ons upsetting no morals. a rip off worst broadband I've ever known also. Most of it is the golden oldies.My bank said if I'm not happy with their service I can cancel they can't do anything about it and they can't charge me any money.

Broadband dropping intermittently, tried all the automated bot systems and going around in circles with no help whatsoever. It’s as though the system is designed to stop you getting through to someone who might be able to help. Absolutely appalling customer service!!!

I joined Sky Broadband in September 2020 at an address in Kent. There was a big problem getting connected which was Openreach not having available infrastructure. Eventually it settled down and we had a good stable connection until we moved in March 2022 to a different address in Kent. They handled the move well. Again we had a good stable connection.
Then the price rises started. They were always higher than those for new customers, which is unfair. They kept adding until they wanted £40 a month for 16Mbit/Sec download and 1.6Mbit/sec upload. I asked them for a better deal but they couldn't do anything better.
So I switched to another company. When they saw I was serious, they offered me 2 years at £24 a month (with small print saying those prices could rise). They told me what a valued customer I was!
I decided Sky had tried to overcharge me once too many times and left them in March 2025.
They provided good stable connection. They wanted to charge more than it was worth. Customer service was good.

On 16/1/25, an Openreach engineer paid us a visit to install fibre broadband, and the rest is history:Our world stopped. Rob visited us from Sky on 28/1/25, and gave us light! He was professional, attentive, and talked us through the work he had completed. He proved that, without good communication, it is almost impossible to provide good service delivery. Our fibre broadband is now up, and working as it should!

My sky broadband keeps intermittent cutout buffering booked engineer to come and look ,did not show up.but said on the app been,
Tried to rebook again unable so had to ring again engineer booked said been still a problem, again rang sky spoke he said I look into it and found sky booking system was rejecting the booking from openreach, he the spoke to open reach to confirm the booking again still waiting.
Spoke to tech support who said openreach have been i asked to check there end and she confirmed i still have a problem.
Sky are happy to take money from us,but are absolutely disgusting to repair the fault.
If you miss the appointment you are then asked to pay £35 to rebook them again it should be them paying us for not attending.

I wish I'd seen the reviews before installing, they say it all. It's an absolute disgrace of a service, with the worst customer support I've encountered. They charge you for things they don't deliver, increase prices ridiculously, and is the worst nightmare to cancel.
Please avoid at all costs.

SKY broadband service is terrible.
I contacted technical support multiple times after activation on 11 November 2024, but issue did not resolve.
Support person behaving rudely.
Open reach device was faulty and i asked to book service engineer and he never arrived after escalating on 25 November 2024.
I had to investigate and troubleshoot myself. I found power adapter was faulty which i reported on the day of activation itself, device itself is not firm to wall.
Since no service engineer arrived i had to take another power adapter and cut the wire to match connecter.
Today again i called support engineer and asked to book service engineer visit.

Moved to a new house just before Christmas. They couldnt do my home move until mid Jan. Turned up 11th, couldnt get it working, came again on the 14th and that guy didnt even know he was coming to fix a problem. Spent 90 minutes on the phone to technical support and now they say the problem is Openreach's problem and they are coming back. They have been twice and said the rest was up to Sky. Bought SKY Q as an early adopter and wish I hadnt bothered now. Limited to the amount of users and if you dont have a terrestial aerial as well half the family are mullered. Shame they dont have Virgin in my area!!

I have frequent Broadband disconnections for nearly 3 months on Sky.
Technical support are incompetent to resolve the problem. Sky broadband web site hardly works. NOT RECOMMENDED.

Gave them a date for the move - plugged in this morning Boom we are up and running. Great service guys.
Thank you

Took my deposit confirmed my broadband was being set up then cancelled it without notice its cost me over £200 having to use my o2 mobile to teather for work