SKY Reviews 

So grateful to the engineer who came to sort out my connection problems. It was next door's trees that were causing the problems. The chances of my neighbours responding positively to a polite request to trim them are nil, so the Sky engineer came up with the solution. He took the time to move my dish onto an extension pole. Thank you Sky

Have had Sky for a great many number of years. My most recent experience was when I have moved a mobile number (I still have 2 others with them) to an alternative provider, purely because the new provider offers e-sim, something that I require in order to use my phone with a work sim card in addition to my personal line.

Everything was simple and straight forward, and they have been great all the way through.

SERVICE-Having has been with SKY for well over 20 years I have up till very recently been extremely satisfied. A couple of months ago my Broadband speed became erratic so I phoned SKY who advised me that a) my router was too close to the TV despite the fact that it has been in the same position for at least 10 years.2) Because the router was 5 years old I would be well advised to pay an extra £5 per month to get an updated new one which reluctantly I agreed to.
This has made little difference & the speed is still erratic so I phoned again & was given another load of bumpf I emailed a complaint as being a pensioner(disabled) I was not happy paying the extra per month for something that was no better than before.They emailed me to say that they had phoned & couldn't get a reply which is simply not true as I always have my phone on me & it is NEVER turned off. So I sent another message telling them this & I'm still waiting.Being of the OLDER GENERATION I am used to good service which up till now I have always had from SKY so I don't understand what has changed.

Slow, unreliable and just horrible. Needing to use my phones hotspot as it’s down as usual and if you play competing e games, don’t even bother. Once had 150 THOUSAND PING. I made an account just to let people know how bad this WiFi is. The tv streaming is ok but I mainly use it for WiFi.

I have been a sky customer for years. Needed to speak to customer services. I spoke to a real person no going on hold for 20mins with crap music sorted things for me. Excellent service. Thanks to sky team. Well done. From Keith Barnes 28/9/22

Half of my street has been out of Internet for 3 month's. Still paying the bills. Now sky are saying they won't be reimbursing anyone because it was an outage. But only half of the sky customers were affected. If it was an outage why wasn't everyone with sky in the street affected?. They are just trying to fob us off. They know full well they are wrong. Terrible customer service. Everyone's going to trading standards now.

Have had broadband for 5 years with Sky, generally been happy, even when i recently called customer services, they where quick to fix my problems.

How on earth this company can get away with its awful customer service is beyond me.
You cant even find a contact number on their own Help pages.
Simple issues are unfixable because of this.
I have been without a phone line for months because the only way to get help is to post on a users forum and prey someone who has a clue looks at it.
All I need is someone to check the phone line for faults.

Have been waiting for a line being installed for almost 4 months after 2 cancelled contracts we are still without internet. Had the joy to speak to a passive aggressive team member today which just shows how incompetent they are.

My Contract ran out and the price was going to go up a large amount from the original price.
Not wanting to be without Sky I spoke a nice lady who gave me a new price for just a little less than the original price - Can't be bad at all
Incredibly happy with the service
I don't understand all the negative reviews here, I have never had a problem with Sky in 20 years, I suppose people that are happy just don't post reviews

Am blown away by the kindness and patience I've just received from Stacey at Sky. I turned the tv on whilst I ate me breakfast and didn't receive a service. I did try rebooting myself to no avail. With a heavy heart I called expecting a long wait and a stressful sitution. However, she talked me through a procedure and in no time, the tv was up and working again. She then talked me through accessing the sky app, which I had previously registered for but couldn't access info.It was simply a matter of getting rid of the downladed app and then re downloading it. Throughout she showed patience and kindness. It was so refreshing when many companies have poor customer service that Sky demonstrated that customers do matter.

I signed a contract on the 30 August 2022 with Sky and requested their business broadband, handset and 4G backup. They kept me waiting until the 15 September and sent an engineer who couldn't connect me. It is the 20 September and I have no Internet access. I run a business from home which is heavily reliant on internet access. This isn't the service you expect from companies in the UK!

Got sky tv, talk and broadband bundle ,,,,, worst mistake ,,,, broadband not workin i two areas of house, i call, wait 20-30 mins in queue then “customer service” (what a joke!) say they monitor and call back at a given time/ send out engineer/ get tech team to monitor NOTHING EVER HAPPENS! I phone back and repeat all again!!! Awful service, i have done this 5/6 times and nobody cares. Paying through the nose, some sky q don’t work because of network problems and phones cut out! Complaint team make one call to one number and leave msg if you still want them,,, CALL THEM BACK. Absolute shambles AVOID AT ALL COSTS,,, btw this js how they treat “diamond VIP” customers of 20 years!!!!!!!

I recently received an email stating that £312 savings had been applied to my bill. I need do nothing it will automatically happen when my current contract expires.
Today I looked on sky for their prices. I found them in my future bills, showing an increase of £30 a month from November. What happened to the £312 annual saving? I find their promotions very oblique and misleading. Beware.

Very misleading. Liars, thieves.
Staff are rude and talk to you like dirt.
We were guaranteed certain speed and we get nothing like it. It is an open reach problem and they won't arrange for them to fix. I'm going to write a bad review until they fix it.

I renewed my contract for broadband and was told that it would be £22 per month for 18 months and it was confirmed by e-mail. When my bill came in, it is £30 per month plus an admin fee (which I was told would be knocked off). When I called Sky I was told that the discount was one one month only. Why would I accept a discount for one month only? £30 was never mentioned in the conversation I had on the phone. Prior to me calling, Sky sent me an e-mail telling me what I could have when my contact ended and the package I have taken was originally offered to me at £27, so why would I agree to a higher price then originally offered!

I thought it might just be me! But having read many of the reviews, I find that sky are the thieves and liars I thought they were!
10 months ago I signed up for fibre broadband with guaranteed speeds of 145 mbps, I asked on three separate occasions if I was getting full fibre to the house, I was assured I was. When the day came for installation I discovered it was only fibre to the cabinet in the street! Sky said I’d been told that, (totally wrong),
and could not cancel my contract. Since getting the frankly awful broadband installed, there has never been one single day where I’ve constantly received what I was promised, in fact most days it’s constantly less than a third of the speed guaranteed, and regularly drops out all together. Despite all this, sky, when contacted assure me all is well, and it’s me that’s doing everything wrong. I’m a retired electronic security systems service engineer of 20 years, but despite having all that knowledge, some fresh out of school, spotty 20 something or other knows better than me, and insists on treating me like I’m too thick to possibly understand what I’m being told.
I’ve been with sky since the beginning, when it was bskyb, but not any more, at the end of contract in November I’m gone, never to use these lying con artists again.

This is by far the worst Internet/company I've ever came across employees are like goats..
I've order a sky glass,they've cancelled my order without telling me,seen a refund of £10,decided to call back up to re-order,they then decided to run another credit check that's gonna be 2 in the space of a week,that came back decline so now my credit score is messed up and I don't have a sky glass,all they've been telling me is sorry.its ashame I have to give a star,they deserve 0.so quick to call you to upgrade but so crap at everything else.so now am stuck with bad credit an no tv

Moved house in July and cancelled one of my boxes , and movies to cut costs . Previously paid £136.49 for the last 18 months . Spoke to an advisor who removed 1 of my boxes and told me my bill would be £50.32 which was what I paid in August . But this month my bill has drastically increased to £149.72 which has left me unable to pay my outstanding bills . I spoke to an advisor who was very nice and helpful and said she would help , but after thinking how I'm going to survive this month her only intention was to again sell me packages which isn’t going to give me my money back. I feel i’m under duress by sky and feel I have no option but to stay with them for another 18months. I’m still at a loss how I can pay £50.32 last month for 1 box to paying £149.72 for the same package this month. I can’t stop crying with worry. I’m still waiting on sky contacting me to see what’s happened by listening in on the original phone call as to what was being sold to me . I wouldn’t have agreed to that amount .

SKY mobile has really got telling lies and stealing money off to a fine art. 6 phone calls in 5 days and still robbed me after giving incorrect information.

Update 07/06/2023. I am pleased to say that I have now cancelled my SKY TV, Sky Telephone, Sky Broadband and 2 Sky mobiles, a total loss to Sky per month of around £130.00. Good riddance.