Sklum Reviews 

This was one of the worst customer service experiences I have had online. First I ordered a chair and it was mouldy when it arrived. I had to fill out a form online and take photos. Eventually they told me a courier would be in touch to collect. They didn’t get in touch just turned - luckily I was home. I al still waiting for a refund over a month later. I also ordered a pouffe but because the website is so poor it did not come up as a sale and I put payment through again. They charged me twice and wouldn’t let me cancel. I returned the item with their courier and now they are charging me delivery. There is no email address on the website and you have to fill out claim forms which are not necessarily relevant to your claim. All told I would not buy from them again.

I am still chasing furniture that was ordered on 11April. Website clearly states that delivery is 10/12 days but then they point out it’s 15/20 days after dispatch and this is in the terms & conditions. Dispatch has taken until 8 May so that’s more time added. I am in communication but they keep quoting the terms & conditions of which they are now in breach of as they did not inform me within 48 hours that there would be delayed.
DO NOT ORDER FROM THIS COMPANY

Wow, what a disaster of a site. E-commerce at it most confusing.
Made several orders, now have 40 items to return and not the items I wanted.

EN- I was very concerned about this store since I've read all the negative comments only after placing my order...however, I cannot complain.. I've received all of my orders ( a total of 4) in the estimated time..when there was a delay they have sent an email to the company I was working with (woodfellas) asking if we want all the items sent together or if we preffer to receive the delayed item later..
I think the main problem might be with the costumer service since it is only by a chat in the website and won't answer most questions..unfortunately 1 in 4 chairs that we received was broken..probably during transportation and we were not able to reach someone at the company..but appart from that
I loved the products, great quality/price ratio.

PT-Estava inicialmente preocupada com as compras que fiz online atraves da SKLUM, dado que só li as reviews após ter feito 4 encomendas diferentes.. Contudo não tenho razões propriamente de queixa..recebi todos os artigos no tempo expectável.. quando houve um atraso num dos items duma encomenda, a empresa com quem estava a trabalhar (woodfellas) foi notificada, questionando se preferíamos que os artigos fossem enviados todos em conjunto ou se preferíamos que enviassem o que estava atrasado mais tarde..
Penso que o problema maior talvez seja no atendimento ao cliente, uma vez que é tudo em formato de chat no site, infelizmente 1 de 4 cadeiras estava partida, provavelmente em contexto de transporte e não existe um contacto directo com os funcionários desta marca.
Tirando isto, adorei os produtos, compensa a qualidade/preço comparativamente com outras lojas com produtos semelhantes.

Planning to place more orders soon..

The took my money and just never delivered all the items I ordered. How I'm waiting over 3 weeks for them to process my request to either get refunded or just deliver the item I ordered. My order number is RHBEAICNY and it says swaying Customer Response which I have given. They are thieves who just steal your money and don't deliver, please be very very cautious.

I ordered several items from the store. When the parcel arrived, one item was missing (Safra shoe rack). Everything was packed securely, so it can't be the fault of the shipping company.
Sofa Jehrd from my order had legs in golden colour instead of black.
There is no communication with the store, there is no support service. I filled out a special form on the store's website stating that one item is missing, but there was no response. My order is PNEJMTBOG.

Everything went wrong. Although it was clearly mentioned in the website that the goods I bought were on stock, it took them far longer than announced to proceed with the shipping.

The two pieces of furniture - not cheap at all - that I purchased were damaged, in several points and in several ways (none of them due to problems during delivery) and even if they weren't wuality is lousy. For example, it's a nighthmare to open/close the drawers.

I am still waiting for my refund. this firm is a fraud

I am waiting 28 days for a wrong transaction, that the company has to return the money, I complained and still the company said I could be a waiting period of 10-15 days for return 1.004, 99€

Hello! I still don't know what happened with my order.
1. 5.05.23 - I picked the items with the shortest delivery period (all 3-4 days - not "working days", just "days" according to your website)
2. 9.05.23 - First message from them and last apologize for delay (+ 4-5 days)
3. 14.05.23 - Nothing, tried to call, nobody speaks English
4. 18.05.23 - Silence. After hundreds of message and calls I learned that the table out of stock. Finally.
5. 19.05.23. They needed 1 full workday to delete 1 piece from my order. Ok.
6. 22.05.23. Still nothing. Tried to call. 1/10 time you could hope that someone speaks english.
7. 23.05.23. I was happy to know that bedsides table is out of stock now. What's next? I agreed delete it from my order, but THEY CANCEL ALL MY ORDER. Why? Just "because". Press the right button is too complicated.
8. 24.05.23. Message from them about successful payment. Payment for what? Did they cancel my order or not? When it will be delivered? Nobody knows. Nobody answered.

To be continued...

I recently ordered a marble table from Sklum, and I am beyond disappointed with their service and product quality. When I received the table, the marble was cracked in half, rendering the table completely unusable.

Upon contacting their customer service, the response times were absolutely intolerable. It was almost impossible to get a hold of anyone to address my concerns. Even worse, nobody has come to pick up the damaged table, and I have been left with this eyesore in my home.

After multiple attempts to contact them, I finally managed to speak to someone over the phone. Shockingly, they accused me of breaking the table myself. I couldn't believe their audacity, considering I received the table in this condition!

This has been, without a doubt, the worst shopping experience of my life. I strongly advise anyone considering buying from Sklum to look elsewhere. Save yourself the headache and disappointment.

Moreover, there is an active Facebook community with over 2000 dissatisfied customers, sharing similar horror stories about their experiences with Sklum. This just goes to show that my experience is not an isolated incident.

In summary, I cannot stress enough: DO NOT buy from Sklum.

Still waiting for a return label for order MOXMQSELZ. TrustPilot seems to be the only way to communicate with these people....nightmare. Terrible customer service.

I bought from this company a pair of chairs with 3 legs.The designer is a fool they are completely unstable.On the first day my wife toppled over and broke her shoulder.
In the first instance one of the chairs was damaged when we received it.A replacement was sent but apparently because 14 days had expired before we sat on them SKLUM would not accept them for a refund.
So to sum up-a useless product sold by useless company-don’t buy from them

No assistence in English, they don't explain how many days it takes to validate or ship the order, customer service is only 8 to 13h and no information on how the shipping is going to be tracked. It's absolutely ridiculous. The website said 3-4 days shipping, my ass. I have been at home for 12 days now waiting on their delivery. Wouldn't recommend ordering from here, they lie about delivery and can't help you if your Portuguese isn't fluent.

Disappointed. Delivery was to be made at the street level (without notice) and had to pay an extra to the worker so he would go up with a couch. Then when assembling, found a defect on a couch leg which immediately photographed it and sent to sklum - to which they replied they couldn't do anything. For all this, at least a compensation was expected.

I've order a sofa, paid for a 72h delivery and I'm waiting over a month. I tried to called them and the people on customer service are very rude – don't let me talk, tell me to fill a form etc, so the phone call is completely useless. Why do they have customer service if doesn't solve nothing? I want to reach someone responsible for this customer service asap otherwise I need to take care of this situation on my terms. Also I asked for sklum service to deliver at my apartment door (not my building door), to compensate all this situation. Again, they were very rude. I hope sklum give me a call or email me asap. Thanks. You've lost a potencial professional client. And this doesn't end here.
You can check my order if you please (YPDQGTMDF)

I have just received the majority of my order after waiting an incredibly long time for delivery. I have only received 2 out of the 4 dining chairs that I ordered, nobody told me the other 2 would arrive later??! 1 of the dining chairs is damaged. I also received a dining table which is also damaged. I am happy to keep the dining table as I can sand out the scratches however the company should take some accountability and issue me with a partial refund. As of now, they have taken no responsibilty for anything - not the items being late, not the partial shipments even though the items in question were in stock when I placed my order, not even the fact that two items arrived damaged. This really has been a disaster from start to finish. I spent quite a lot of money with SKLUM and I expect to be treated better than this.

My order number is HSFUPOACA if you'd like to look into where my missing items are and also issue a partial refund for the scratched table. I sent photos to you via facebook messenger.

UPDATE: I have now received all 4 dining chairs and 3 out of 4 are faulty. I can say in SKLUMS defence that I have received an email today offering me a partial refund which is amazing considering the bad service I have received throughout the order process.