Sklum Reviews 264,302

I was about to buy the Yvetta table from SKLUM, listed at £159.95, after subscribing to their newsletter and receiving a 10% discount code.
At checkout, I discovered that delivery would cost an additional £49.99, which seems extremely high in relation to the price of the table itself. I also could not find a clear option to collect the item myself instead.
I thought at least I would be able to use the 10% discount code they had sent me. However, the voucher did not work. The website showed the message: “You have not reached the minimum amount required to use this voucher.”
The issue is that the promotional email I received did not clearly state that there was a minimum spend requirement. The message presented the discount as a welcoming offer for subscribing to the newsletter, with wording such as “every story deserves a great start.”
This feels misleading. I was genuinely interested in buying the table, but this experience has made me question whether I can trust this company. Between the excessive delivery fee and the unclear conditions attached to the voucher, the whole process felt frustrating and dishonest.

So a company that accepts order in English, has delivery info in another language and doesn’t make their delivery alerts accessible?? They blame suppliers- I ordered a few weeks ago. Told it will take a few weeks. Fine. A few weeks pass. I try to track but get nonsense. I try to get chat service - loop after loop. Regardless of the quality of you product if/when it arrives please look elsewhere. Feels like a scam at this stage!
** As an update: no one reached out to me. I have no idea where my order is or when it will be delivered!

shipping was almost as expensive as my item

We were super happy with our first SKLUM experience. The whole ordering system was so easy. They sent us updates now and then and everything arrived as planned. The furniture was very safely and carefully packed. We LOVE the furniture. In fact it's even more beautiful than the images on the screen. The quality is great and the details are super fine and beautifully done. Its our first experience so we were rather nervous, but the 5 star reviews were very helpful. Don't hesitate! With 2 new bedside tables and a chest of drawers our bedroom has more style and atmosphere.

Complete disaster. If I could give 0 stars, I would.

I ordered several products, and at the time of purchase it clearly stated that everything would be delivered together at the end of July. Then, completely out of the blue, we received an email saying that part of the order would actually be delivered at the end of May.

We immediately contacted customer support to explain that we are not living at the address yet and therefore could not accept the package. They assured us this would not be a problem: if the delivery could not be completed, the package would simply be returned to the warehouse and they would contact us to arrange a new delivery date.

Instead, the tracking now shows the package as “delivered,” even though nobody was there and we never received anything.

I have been trying to contact customer support since yesterday without any success. No replies on WhatsApp, no way to reach anyone, and no information on how to get my money back.

Absolutely unacceptable service. At this point, it feels like a scam.

Fast delivery and a really good overall experience.

The product arrived well packaged and gives a high-quality impression. Everything feels well made and I am very satisfied with the quality.

Slechte communicatie en logistieke chaos rondom levering. Op 26 april twee dure loungestoelen gekocht bij Sklum. Omdat ik geen haast had, nam ik de gok ondanks de bekende wisselende verhalen over de levertijd. Sklum mailde op 14 mei dat de stoelen waren verzonden via Dachser.Daarna begon de logistieke rompslomp via een Pools Dachser-filiaal. Na heen en weer mailen werd de levering definitief bevestigd voor 28 mei tussen 8:00 en 14:00 uur. Op de leverdag zelf kreeg ik om 8:58 uur plotseling een sms en mail dat de levering was vertraagd, zonder enige optie om te reageren of te achterhalen wánneer er dan geleverd wordt (vandaag later, of een andere dag?).Pas na zelf mailen naar Polen kreeg ik een kort bericht: de zending is vertraagd en ik moet maar weer een nieuwe datum doorgeven. Ondertussen stuurt Sklum al vrolijk mailtjes met de vraag of ik blij ben met mijn aankoop; zij hebben intern dus geen idee of de goederen überhaupt zijn aangekomen. De stoelen zijn er nog niet, maar de communicatie en service vanuit de transportpartner zijn tot nu toe erg ondermaats en klantonvriendelijk.

UPDATE: Na mijn ultimatum geen e-mailreactie van Sklum gehad. Wel kreeg ik onverwacht de dag erna (vandaag 29 mei) rond 12.00 weer bericht van transporteur Dachser. Na zelf maar weer nabellen bleek de levering diezelfde middag te zijn.
De bestelling werd op een weggooipallet voor de deur gedumpt. De chauffeur nam deze niet mee terug, dus ik moest alles op straat uitpakken.
De stoelen zelf zijn gelukkig wel van topkwaliteit, stevig verpakt en makkelijk te monteren. Ze zien er prachtig uit en zitten heerlijk.Als Sklum de logistiek en communicatie op orde krijgt is dit 5 sterren waard. Door alle rompslomp en het gebrek aan service pas ik mijn beoordeling aan naar 3 sterren.

Poor communication and logistical chaos surrounding deliveryOn April 26th, I purchased two expensive lounge chairs from Sklum. Since I was in no rush, I decided to take a gamble despite the well-known mixed reviews regarding their delivery times. On May 14th, Sklum emailed me stating that the chairs had been shipped via Dachser.After that, the logistical hassle began through a Polish Dachser branch. Following several emails back and forth, the delivery was firmly confirmed for May 28th between 8:00 AM and 2:00 PM. On the actual delivery day, I suddenly received a text and an email at 8:58 AM stating that the delivery was delayed—with absolutely no option to reply or to find out when it would arrive (later today, or another day?).Only after proactively emailing the Polish office myself did I get a brief reply: the shipment is indeed delayed, and I need to provide a new delivery date. Meanwhile, Sklum is already happily sending me automated emails asking if I am happy with my purchase. They clearly have no internal tracking or clue whether the goods have even arrived. The chairs are still not here, and the communication and service from their transport partner have been highly inefficient and customer-unfriendly so far.

UPDATE: I received no email response from Sklum after my ultimatum. Instead,
I unexpectedly received a day later (29 mei ) a message from the transport company, Dachser After calling them myself, it turned out delivery was that same afternoon.The order was left at my doorstep on a disposable pallet. The driver refused to take it back, forcing me to unbox everything on the street. Fortunately, the chairs themselves are top quality, securely packaged, and easy to assemble. They look beautiful and are very comfortable.
If Sklum fixes their logistics and communication, this would be a 5-star experience. Due to all the hassle and lack of service,
I am updating my rating to 3 stars.

They replied to my first email and then never again 😅. I was asking about delivery time, refund options if items are not delivered etc.
I can only echo the reviews from the last days and I am so glad I didn’t buy from them.

Imposible solicitar una factura de mi compra. He estado más de 30 minutos intentándolo y no me dejaba proceder. Al final, pinchando sin factura lo he podido comprar sin problema. MUY MAL.

Absolutely amazing console table for our entrance! The wood and stone quality are excellent, and the craftsmanship is beautiful. It looks elegant, sturdy, and premium. Very happy with this purchase and highly recommend it!

There is no possible to contact with anyone who knows where is your shipment. I’m waiting more than month for the shipment and no one knows where it is

Was great to work with Sklum we have a lot of furniture from Sklum they all look great. Unfortunate the table we ordered was not a good fit. We contacted Sklum filled in the return form were able to back the furniture back in the original packaging scheduled the pick up and the came on the scheduled time . Great service

Amazing! All of the items are true to picture, as described and good quality. Really happy and will shop again!

We ordered furniture from Sklum at the beginning of April, order nº ZNCUFHNLY, but the delivery only arrived on May 20th — more than one month later.

On top of that, the order was incomplete. The stone tabletop for our table was missing, and this is not a small item that can simply “get lost” during delivery. Most likely, it was never included in the shipment in the first place.

What makes the situation even worse is that this table costs around €1,500, so we are not talking about a cheap purchase.

We immediately opened an inquiry (8487356), but until now we have received no response at all. Reaching customer support by phone is impossible — the line always plays the same automatic message saying that no operators are available.

Very disappointing experience.
We kindly ask you to resolve this situation as soon as possible, as we have already waited an extremely long time for our order, and this issue is now creating completely unnecessary additional delays for us.

Their designs are good and imaginative. Unfortunately the quality is poor.

My shelves arrived covered in scratches, the screws had been packed against the bare wood leaving a deep indent, the hardware dirty and oily. The shelves are not all the same length, the edges are visibly not square and the vertical battens are bowed and not straight which made assembly and hanging very challenging.

Having said that, the shipping updates were fine, their customer service through their automated system was fine, and the issue was resolved within 24 hours, which was good. Not great, but not terrible either, just send someone out to inspect the factory.

Couldn’t get through to anyone on phone, WhatsApp or chat!

Professional company
Excellent communication
Quality products
Very pleased

dreadful website. Kept jumping around with other items. I wanted 6 sun chairs and one minute there was 10% off, then full price, then a problem with the order then back to the start.

I placed my order on 3 May, with expected delivery stated on Sklum's website and in the order confirmation that it should be delivered between 21-25 May.

On 14 May, I got notified from Sklum that my order has been shipped with Dascher. Since then, no updates, nothing at all. Tracking system is useless since it shows nothing besides shipping date. There's no information about anything else at all. I don't know where my order is, I don't know if it's moved by any single bit from the warehouse or not.

I still don't know when it will be delivered, or will it ever be delivered.

Customer service of Sklum in email, call, WhatsApp are also simply useless with 0% response rate. The only way to get their attention/response is actually keep coming back here and expose about them in Trustpilot so they'll be kind enough to give a vague reply. But nothing else. But at least there's a reply so I take it as a win.

You see I'm literally hopeless here if I'm gonna get what I have already paid for.

Anyway, Sklum, this is my official notice for you to know that I have filed an official case against you with the European Customer Centre. I have also sent you a formal letter via email to terminate my purchase and request for a full refund. But no one replies my email, like no one at all. So I'm just here to let you know that my letter has been sent. And I hope you'd respect my right. But am I aiming too high here? Well...

Sincerely,
Order no: WNZDWBWKD

I placed my order on march 25th and still haven’t received it.