Skin Vitality Medical Clinic Reviews 

756
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people highlight the exceptional service, noting that procedures are explained in detail and performed with a gentle touch, ensuring a positive user experience. Reviewers also appreciate the welcoming atmosphere and the professionalism across various locations, contributing to overall satisfaction. However, some customers also noted dissatisfaction with aspects of customer service, feeling their concerns were not taken seriously or that they were treated disrespectfully.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, consistently describing them as friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their visits as incredible,... See more

Location

Clients share positive opinions on location, with many reviewers consistently praising various branches for... See more

Customer service

People report positive experiences with customer service, often feeling cared for and respected. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had a good experience at Skin Vitality. The staff and the nurse were all friendly and welcoming, which made me feel comfortable. The clinic is clean and has a relaxing atmosphere. Overall, the team... See more

Company replied

Rated 5 out of 5 stars

I’m nervous and have always been hesitant about Botox but I’m actually excited now after talking with them today. I look forward to what can be done and it was easily explained to me with a focus of s... See more

Company replied

Rated 5 out of 5 stars

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce w... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

756 reviews

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Replied to 91% of negative reviews

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4.7

All reviews

(756)

722 reviews in the last 12 months

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Rated 5 out of 5 stars

Painless Treatment with Amazing Results

I had Botox and fillers done at Skin Vitality Medical Clinic in Kitchener, and I am very happy with the results. The staff were professional, friendly, and welcoming, making me feel comfortable throughout the entire process. They took the time to explain the treatment options and answer all of my questions.

The procedure was painless, and the results look natural, refreshed, and youthful without appearing overdone. The clinic was clean, organized, and inviting. Kudos to the wonderful staff for providing such a positive experience. I highly recommend Skin Vitality Medical Clinic.

4 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

The staff at Skin Vitality are very…

The staff at Skin Vitality are very knowledgeable and are always willing to work with me to provide me with the services I need within my price range

4 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

The nurses and staff are always very…

The nurses and staff are always very professional. I use Botox for pain management as I have severe TMJ problems. They do their best consistently to help me manage my pain. They go the extra mile to find me a good price that fits my budget. Incredibly thankful for them.

4 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

Very professional and friendly staff

Simran did my injections and she was amazing. Tells you exactly what she is doing and when. I hate injections but she made it as comfortable as possible. Much appreciated.

4 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a 5-star review! It means so much to our team to know you enjoyed your visit. We look forward to seeing you again!

Rated 5 out of 5 stars

Wonderful

I had a great experience at Skin Vitality, Oakville. I have completed PRP for hair and have started seeing results even before finishing my last treatment. The clinic is beautiful, clean and very welcoming. The staff are helpful and very knowledgeable.

4 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a 5-star review! It means so much to our team to know you enjoyed your visit. We look forward to seeing you again!

Rated 5 out of 5 stars

Jessica is a gem

Jessica is a gem, she’s my favourite!
So honest, considerate, gentle and professional!!! Highly recommend :)

4 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We're delighted to hear you had such a positive experience. We truly appreciate your support and look forward to welcoming you back soon.

Rated 5 out of 5 stars

The staff was great

The staff was great! Honey and Sana really made the experience feel like a 5 star service. The clinic is very clean and gives off a luxurious feel. Great atmosphere and team overall..

2 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We're delighted to hear you had such a positive experience. We truly appreciate your support and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing Experience — Felt Comfortable and At Ease

I had a wonderful experience at Skin Vitality. From the moment I arrived, the staff were welcoming, professional, and friendly.

A special thank you to my nurse, who was absolutely amazing. She made me feel comfortable and at ease from the very beginning, and her kindness, professionalism, and attention to detail made the entire experience so much better. She took the time to answer all of my questions and ensured I felt informed and confident throughout the process.

I am extremely happy with my experience and would highly recommend Skin Vitality to anyone considering treatment. I look forward to coming back in the future!

3 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review and for taking the time to share your experience. We are thrilled to hear that you had a positive visit with us. Your support means so much to our team, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

The staff are super friendly and…

The staff are super friendly and helpful. Definitely worth a visit! Highly recommend.

3 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We are delighted to hear about your positive experience. Our team truly appreciates your kind words, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Staff was wonderful and understanding…

Staff was wonderful and understanding especially because I was 6 min late & had issues with my credit card.

My person, I think Elizabeth is very kind & fast with the Botox treatment. She keeps checking in with you during and does a great tapping technique to make things less painful.

Great experience!

1 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your kind feedback. It means so much to our team to know that you had a wonderful experience. Thank you for trusting us with your care, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Went in for Botox for the first time

Went in for Botox for the first time. Excellent customer service and Chelsea was incredible! Very educated and made me feel comfortable upon arrival. Will be back!

2 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! We are honored to be part of your journey and are so pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

When I leave my appointment I always…

When I leave my appointment I always feel confident and really good about my experience. They make you feel comfortable and talk you through the entire process. Great atmosphere and always pleasant.

1 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Your kind words truly made our day. Thank you for choosing Skin Vitality and for taking the time to leave such wonderful feedback. We are grateful for your trust and support.

Rated 5 out of 5 stars

I’ve been a loyal client for the past…

I’ve been a loyal client for the past 10 yrs with Skin Vitality and service is always great! Friendly staff and welcoming atmosphere.

1 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! We are delighted to hear that you had a positive experience with our team. We appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

I’m so blessed with vitality service

I’m so blessed with vitality service

1 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience. Our team is passionate about providing exceptional care, and it means so much to know we made a positive impression. We look forward to welcoming you back.

Rated 5 out of 5 stars

It is not the first time to visit skin vitality

It is not the first time to visit skin vitality .I am a loyal customer there .I have always met by a wonderful hospitality staff and an incredible expert nurse.I got benefits from the promotions.highly recommended

1 June 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience. Our team is passionate about providing exceptional care, and it means so much to know we made a positive impression. We look forward to welcoming you back.

Rated 5 out of 5 stars

I recently had another microneedling…

I recently had another microneedling treatment at Skin Vitality in Barrie, and my experience was excellent, as always. I have been a loyal client of this clinic for quite some time, and the level of care and professionalism consistently exceeds my expectations.

The staff are always respectful, knowledgeable, and welcoming. They take the time to answer all of my questions and provide helpful recommendations tailored to my needs. I truly appreciate their honesty and expertise when suggesting treatments and solutions.

I continue to choose Skin Vitality in Barrie because I know I can rely on them for outstanding service and quality care. The results, professionalism, and customer experience keep me coming back. Highly recommended!

19 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so grateful for your thoughtful review. Thank you for allowing us to be part of your aesthetic journey. We look forward to continuing to provide you with exceptional care and service.

Rated 5 out of 5 stars

The best!

Simply put, the absolute best skin care medical clinic!! Come in for your consultation now!

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful feedback! It is always our goal to ensure every client feels comfortable, confident, and cared for. We are delighted to hear that your experience reflected that.

Rated 1 out of 5 stars

Bad Botox injections

Bad Botox injections - I have never used them before, although I see ads everywhere. Unfortunately I have only half of my face with results. The right side is dropping and the left side pulled up high. This is the first time that this has ever happened with Botox injections as I has always used 2 medical accredited sources a Dr. and RN trained for injections.

21 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate you taking the time to share your feedback. It’s clear that your experience did not reflect the level of care and service we strive to provide, and we are sincerely sorry for this. We would be grateful for the opportunity to speak with you and work toward a resolution. Please contact our Patient Care team at patientcare@skinvitality.ca at your earliest convenience so we can personally assist you. Your satisfaction is very important to us, and we look forward to the opportunity to restore your confidence in our care.

Rated 5 out of 5 stars

What a great experience!

I recently had a consultation at this location. I cannot thank the all the staff enough from beginning to end. Reception was extremely friendly, courteous and efficient. During my consultation a nurse came in to answer all my questions The procedures was quick and painless. I would highly recommend this location as it truly provided a very high level of service!

27 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and support. We are thrilled that you enjoyed your visit and appreciate you taking the time to share your experience. We look forward to seeing you again.

Rated 5 out of 5 stars

Very supportive and knowledgeable…

Very supportive and knowledgeable staff. I had a good experience.

30 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the glowing review! We are so pleased to hear that you had a fantastic experience. Your trust means the world to us, and we look forward to welcoming you back soon.

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