I purchased a promotional coupon for $690.63 at the Skin Care NYC location in Chestnut Hill. That location closed 2 weeks later. It wouldn't matter because the service I was buying the coupon for is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Greats service, although I was told Groupon deals are only for first time customers. I use Groupon to take advantage of greats savings at 5 star places such as Skin Spa, but I can’t afford to go b... See more
Hingham closure left me with unspent money on a package and they have explained I am “in queue” for a refund. Seeing the rest of the reviews with the same issue and encourage everyone to file a compla... See more
I got staph infection from this Skin Spa. I had go through three rounds of antibiotics to resolve the issue. I contacted Skin Spa about this and I was working with their corporate. They sent me paperw... See more
Company details
Written by the company
For over 20 years, Skin Spa New York has offered in-demand skincare at affordable prices. From the moment you step into one of our locations in NYC or Boston, you’ll experience the luxury without the luxurious price tag. Whether you’re looking to relax with a custom facial or try out laser hair removal, you’ll feel pampered, beautiful, and healthy. Every member of our Skin Spa team works hard to ensure you get the best treatment possible. You can trust our knowledgeable, skilled, and professional staff to help you from start to finish. From consultation to post-procedure, you’ll be in good hands. Clearly committed to beautiful skin, SKIN SPA prevents, corrects, smoothes, tightens, lightens, erases, and banishes wrinkles, large pores, sun damage, age spots, skin laxity, and unwanted hair. Whether you’re looking for anti-aging treatments or a glow-up before a big event, Skin Spa New York has you covered. We can’t wait to help you feel and look your best for whatever your day holds.
Contact info
Manhattan, United States
- info@skinspanewyork.com
- skinspanewyork.com
2.7
Poor
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor User Experience Website
The system is horrible for Skin Spa, and the site is poorly designed.
Making this purchase, it wouldn't let me log into my account, saying that the email address was unrecognizable. Something is broken.
I love the company, but the online purchasing experience is always negative.
6 May 2020
Unprompted review
Skin Spa NYC has had some great deals
Skin Spa NYC has had some great deals. I can't wait to start my laser treatment!
27 April 2020
Unprompted review
Loved my service with Georget and will…
Loved my service with Georget and will definitely be back.
I would only suggest that you add a "Non-Binary / Gender Non Conforming" option to your client application.
25 March 2020
Unprompted review
Great personnel who are very kind and…
Great personnel who are very kind and caring and repeatedly deliver great care.
20 March 2020
Unprompted review
They take care of their customers.
I've been going in the Midtown Spa for 3 months and their treatment was always impeccable. To be more specific, the whole experience was truly elevated because of Evan. This guy takes the customer experence to another level.
Moreover, their website is user-friendly & facilitates booking appoitments.
16 March 2020
Unprompted review
Been over recently and i was highly…
Been over recently and i was highly entertained. thanks
8 March 2020
Unprompted review
full arm laser
I purchased full arm laser, which supposed to take 45 minutes. my session finished in less than 20 minutes. when I left the spa I found many missed areas that wasn't touched by the laser.
not very friendly technician.
8 March 2020
Unprompted review
When I book I can apply a promotion
8 March 2020
Unprompted review
RUN FROM ALINA
RUN. FROM. ALINA.
I have been going to SkinSpa since August, 2015. I regularly get facials and I am generally and overall quite happy with the treatments and estheticians.
Today I booked a 30 minute OxyTrio facial with Alina. This is the second time I went to Alina because the last time I went, I was so satisfied with her service although she spends 75% of the time trying to get you to buy more treatments. Today, her first words to me were, "Are you sure this is the treatment you want?" I said, "Yes." I was so satisfied with it the last time.
She left the room to get the products and when she returned she started the treatment. At the end of the treatment (a total of 12 minutes), she told me how I need to stop getting the OxyTrio treatment, that I need to spend $300 on peels or $600 on three Laser Genesis treatments. I explained to her that I did get the Laser Genesis treatments and I felt they did absolutely nothing for $600. She told me I need to buy three more to see the "full effect." So $1200 for lights on my face. Not interested.
She was clearly not happy about that and her demeanor was so cold and nasty. The treatment was complete in exactly 12 minutes. The treatment retails for $100.
Now, Im not that person who says I will never be back, because I have packages that I still have to use, but I am warning you, unless you want some cold, angry person over you who is supposed to be providing a relaxing treatment, do not book with Alina. She is only there to sell you completely unnecessary treatments that I can attest do absolutely nothing.
6 March 2020
Unprompted review
Great laser facial
Great laser facial! I did the add on for deeper cleaning and I LOVED IT! I highly recommend it. Wish it wasa little cheaper.
16 February 2020
Unprompted review
Skin Spa is hands down the best !!!!
Skin Spa is hands down the best!! I've been getting brazilians with Simone for almost 2 years and I have nothing but good things to say about her and the experience. Simone is so amazing and so gentle. I naturally always freak out in my head but when the process is over I forget about all that. So glad I was recommended to see Simone. I'm never turning back.
11 February 2020
Unprompted review
I purchased several services but have…
I purchased several services but have yet to receive the email on how to redeem those purchases.
3 February 2020
Unprompted review
Reply from Skin Spa New York
Hi Peach,
Thank you for your comment, I will make sure to redirect it to our Web team. To redeem your purchase, you simply need to give your order number to the front desk when you schedule your appointment, they will take care of the rest. We are looking forward to seeing you soon!
Visit at Skin spa always make my day -:))
Great and professional staff,
Always happy and looking good after the visit !!!
20 January 2020
Unprompted review
Reply from Skin Spa New York
Thank you for the vote of confidence Anna! It's always a pleasure having you.
I love skin spa especially Maria she’s…
I love skin spa especially Maria she’s amazing..
19 January 2020
Unprompted review
Easy to navigate the site
25 December 2019
Unprompted review
First hydrafacial
I was a little nervous to have my first ever facial but the manager, Chelsea, walked me through the whole process. We discussed different options and I decided to go with the hydrafacial at their E 56th St location since I was having a bad breakout. I was kind of skeptical before I got it done but now my skin looks amazing. I’ve already scheduled another for next month.
21 December 2019
Unprompted review
Prompt and excellent service!!
21 December 2019
Unprompted review
Excellent service
Excellent service. Excellent prices. I’ve been going here for years at this point.
19 December 2019
Unprompted review
I used to have an account but looks…
I used to have an account but looks like I was maybe purged from the system?
19 December 2019
Unprompted review
Reply from Skin Spa New York
Hi Sarah,
Thank you for your feedback. We do have an account and unused services. Feel free to contact me at your convenience if you'd like to book an appointment or if you have any question.
In Wellness,
Johann @ Skin Spa Midtown
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.