Skin Spa New York Reviews 

546
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I purchased a promotional coupon for $690.63 at the Skin Care NYC location in Chestnut Hill. That location closed 2 weeks later. It wouldn't matter because the service I was buying the coupon for is... See more

Rated 4 out of 5 stars

Greats service, although I was told Groupon deals are only for first time customers. I use Groupon to take advantage of greats savings at 5 star places such as Skin Spa, but I can’t afford to go b... See more

Rated 1 out of 5 stars

Hingham closure left me with unspent money on a package and they have explained I am “in queue” for a refund. Seeing the rest of the reviews with the same issue and encourage everyone to file a compla... See more

Rated 1 out of 5 stars

I got staph infection from this Skin Spa. I had go through three rounds of antibiotics to resolve the issue. I contacted Skin Spa about this and I was working with their corporate. They sent me paperw... See more

Company details

  1. Skin Care Clinic

Written by the company

For over 20 years, Skin Spa New York has offered in-demand skincare at affordable prices. From the moment you step into one of our locations in NYC or Boston, you’ll experience the luxury without the luxurious price tag. Whether you’re looking to relax with a custom facial or try out laser hair removal, you’ll feel pampered, beautiful, and healthy. Every member of our Skin Spa team works hard to ensure you get the best treatment possible. You can trust our knowledgeable, skilled, and professional staff to help you from start to finish. From consultation to post-procedure, you’ll be in good hands. Clearly committed to beautiful skin, SKIN SPA prevents, corrects, smoothes, tightens, lightens, erases, and banishes wrinkles, large pores, sun damage, age spots, skin laxity, and unwanted hair. Whether you’re looking for anti-aging treatments or a glow-up before a big event, Skin Spa New York has you covered. We can’t wait to help you feel and look your best for whatever your day holds.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

546 reviews

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2.7

All reviews

(546)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Service was EXCELLENT

Service was EXCELLENT! I was in and out super quickly, the front desk staff was super nice, my tech was both hilarious , quick and knowledgeable which is a great combo for a Brazilian treatment. Loved it.

28 January 2021
Skin Spa New York logo

Reply from Skin Spa New York

Hi Ms Julianne Nolan!
Thank you for taking the time to share your experience thru such a kind review. We are so happy to hear that you enjoyed your recent visit. We look forward to sharing your kind words with our team and having you join us again soon!

Rated 2 out of 5 stars

The massage was great but found the…

The massage was great but found the store to be dirty, there was construction going on the basement floor where I was getting my massage and a construction worker walked in. Nothing was done by management to help with this situation. The massage was in a literal basement and nothing was done to make the room look nice. I felt like I was in a closet. Not worth the price.

18 January 2021
Skin Spa New York logo

Reply from Skin Spa New York

Thank you for your recent visit to Skin Spa. We apologize that the location did not meet your expectations. We strive to provide our best to make sure our clients leave relaxed and taken care of and we understand construction may have affected the quality of your service. We will have one of our managers reach out privately and we are looking forward to providing a better experience at your next visit.

Rated 5 out of 5 stars

Highly Skilled Staff and Clean Environment

I’ve been a member for a year and absolutely love the professionals I’ve seen at Skin Spa! I’ve gotten facials, massages, and laser and have learned so much about these services from the professionals I regularly see, who do their best to cater the service to my needs and recommend the best regiments to maintain the effects of their work.

15 January 2021
Rated 5 out of 5 stars

Love this place

Love this place! I barely write reviews but I love the atmosphere and staff. The place is clean and follows Convid rules. The staff are professional, nice and respectful. They are not pushing for sales neither which turn me off from other spas. The estheticians are well trained, use top line creams and use safety measures!
Love Chelsea, Simone & Olga
I forgot the receptionist name I think Skylar she’s great and very helpful ❤️

5 January 2021
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! I used one of the deals for the holidays and came in on Christmas Eve morning. From the first phone call to checking in to when I left the woman a the front desk was so kind and helpful.

Marissa gave me one of the best massages I've ever had. I immediately purchased a three pack.

28 December 2020
Rated 5 out of 5 stars

Great customer service, great massage!

Always happy to see Skylar’s face when I come in. She is so personable and so helpful - really knowledgeable about all the services and pricing. By far the best person I’ve worked with at the desk over the years! Li is magical. She is not only the sweetest and makes you feel comfortable, she always knows where you need the most help without you telling her! Love these ladies!

27 December 2020
Rated 5 out of 5 stars

The experience was amazing

The experience was amazing. I had my first deep tissue massage by a male masseur named Angelo and he didn't make me feel uncomfortable. He did a thorough job getting all my trouble areas. I definitely recommend this Spa and Angelo

23 December 2020
Rated 4 out of 5 stars

A longer session may elevate the…

A longer session may elevate the experience. Possibly a follow up call or customized email on concerns after the process would be helpful in planning next steps or add on products.
Eka was so wonderful and accommodating and skilled and safe. I look forward to my next visit.

25 November 2020

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