Skin Pharmacy Reviews 

I wish there were an option to give a rating below one star. This is already my second review of Skin Pharmacy this month. Despite asking them not to send the parcel, the order was still dispatched and the money taken from my account. I returned the parcel at my own expense, and I even provided proof of delivery from Evri, including a photo showing it was received. Yet, they continue to deny having received the return.

Instead of processing my refund, I’ve been receiving repeated emails asking me to delete my honest (negative) review on Trustpilot. It’s very concerning that they appear to be withholding my money simply because I shared my experience publicly. I have already sent them the delivery proof dated 8th September, but every time I request my refund, I receive the same response, which feels like blackmail:

“Thank you for your email, I flagged this up with the team as requested. As previously discussed, please update us once you've had a chance to remove the negative review so we can expedite this for you.”

When I fist ordered from Skin Pharmacy, I subscribed for some products, and this because there was a discount for the auto replenish. Doing that I didn't realised that some products will finish sooner then the others, so I still have to order them in between. At some point I end up piling some of the products so I email the skin pharmacy team, I explained them the situation and I asked them to postpone some of the products from my last order and to cancel the subscription, if possible. Even if the policy states you need to complete 3 cycles before you postpone it or cancel it, they understood my situation and they granted me a postpone of the products I requested and to cancel my subscriptions in advance. For the products postponed they generated a store credit so next time I can use it against my new order.
Thank you Skin Pharmacy Team for being so kind and understanding. I will confidently get in touch with you if I have any issues in the future, assured that there is always someone who is happy to listen and help in a very sensible manner.

Kind regards,
Ionela

Skin pharmacy are scammers😡😡 do not purchase with them I spent £2808 with them lesson learnt

As a skincare lover and someone now getting to the stage of "maturing skin" - skin pharmacy have a huge amount of knowledge and an incredible range of products. My "Go to" skincare site now.

I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer service, friendly, helpful, and genuinely knowledgeable about skincare.

Ive noticed real improvements in my skin thanks to their recommendations, and I wouldn’t shop anywhere else for my skincare essentials.

Highly recommend Skin Pharmacy to anyone looking for quality products and a brand you can truly trust!

Still waiting for a refund to be issued as promised but still not received any confirmation for this refund. This has been a horrible experience for me and dealing with customer service has been a nightmare

Love their products. Won't use anything else now. They genuinely work and when bought on discount are great value.

I ordered a skin serum and the day after saw they had a kit with the same serum in with other items for not much more money. Before I ordered the kit I asked if I could return the skin serum for a refund before I ordered the kit and was told yes. I ordered the kit and when I received the serum I emailed to get a return address and was told it would be store credit only.i am now invested in two products when I wanted one and this has now put me over budget for the month in regards to spending. Really not impressed I don’t want credit. If an item is unopened even down to the box it should be refunded as per trading standards

Lovely company. Received my Zo skin products and they are amazing. Only thing is delivery could have been quicker , it took few days to come. But love the reward system.

I’m new to this but great products and a REALLY great company to deal with (unlike many). I would recommend to anyone.

Excellent quality products delivered quickly and efficiently

Excellent company with a broad selection of all my favourite skincare brands in one place. They have done the research and also provide very professional advice on products and alternatives when I wanted to change my vitamin C serum. Really cannot recommend them more highly.

ZO is the best skin care I have ever used.
The eye creams make such a difference.
Skin pharmacy delivery fast and on time .
Very happy

Every time I’ve shopped with them it’s been a fairly pleasant experience. Delivery is always on time and they’re always in stock of everything I want. They’ve removed some of their ingredients lists, which I don’t like but that’s the only negative I can think of.

I’ve been getting my skincare from Skin Pharmacy for the past four years, and I can’t recommend them enough. They’ve always been incredibly helpful with any skin concerns I’ve had—professional, knowledgeable, and truly dedicated. I’ve even recommended them to family members, who are now also using and loving their products.

I am so happy that I came across Skin Pharmacy. They supply best skincare products on the market, some of them not possible to get on high street shops. I have been using PHFormula for a few years now and so happy to have subscription with them. Delivery always prompt and nicely packaged.

I’m a customer of Skin Pharmacy for years. They have the best products at the cheapest prices. Always speed delivery and great customer service.

I've been using Skin Pharmacy for a couple of years now after being recommended particular products from my skin therapist. The range of products is amazing, the subscription discounts really help and the products always arrive in time and beautifully packaged. I love receiving a Skin Pharmacy package in the post!

I have ordered a range of products after having a consultation and what a difference my skin feels. They recommend new products and ones I was already using, would highly recommend using this company

I cannot recommend this company highly enough .

The products supplied are first class and the service and delivery is incredible and they are also always available to speak to via phone and WhatsApp.