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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their effectiveness in improving skin, hair, and nails. Many appreciate the fast delivery service and the generous inclusion of free samples with their orders, which often leads them to discover and purchase additional items. The overall service is frequently described as fantastic, with people highlighting the helpfulness of the staff and the ease of ordering. A few people mentioned minor issues, such as difficulty with a product dispenser or an unexpected skin reaction to a new product. Some also noted that certain products had a taste that required masking. However, these instances appear to be isolated, with the vast majority of consumers expressing high satisfaction with both the products and the company's service.

What people talk about most

Product

Consumers are highly satisfied with the products, often noting their effectiveness and good value. Many... See more

Quality

Customers had positive experiences with quality, consistently praising the effectiveness of the products.... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the very fast and... See more

Order

Reviewers express satisfaction with their orders, often highlighting the inclusion of free samples which... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more

Rated 5 out of 5 stars

Just started my second pack of the Marine Collagen and already I’ve noticed a big difference in my joints…no more stiffness while getting up in the mornings 👍 Have tried another product! before... See more

Rated 5 out of 5 stars

Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more

Rated 5 out of 5 stars

I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Beauty Product Supplier

Written by the company

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.


Contact info

  • Saint John Street 145-157, EC1V 4PW, London, United Kingdom

  • skinpep.com

4.8

Excellent

TrustScore 5 out of 5

586 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Skin Pep products Amazing.

Just love Skin Pep products. I use Re-Nu Marine Collagen It’s fantastic. Hydrolysed Collagen too. My skin amazing.
Love the free samples I get too of their Collagen Renew creams. Brilliant company. Quick delivery too.

12 June 2025
Unprompted review
Rated 4 out of 5 stars

This is an update on previous review…

This is an update on previous review wher I said “ buyer beware” I was a tad hasty as there seemed to be a miscommunication between myself & Skinpep . Al issues have now been resolved & a full refund was given .

10 May 2025
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE
I previously reviewed this company as I loved their collagen powder- but I’m now revising my review having received free skincare samples I thought they were fabulous at first as my face felt a tingling sensation- turns out I was allergic to skin product & my face broke out in little bumps & felt very uncomfortable. I contacted customer service who seemed friendly & asked me to return products in the post & they provided a free postage label & they would issue a full refund - it’s now been a month & no refund . I’ve sent multiple emails but we’ve now reached a “ no reply no refund” situation. I can only say I’m very disappointed. Lastly when i ordered I thought I was getting bottles but instead it was a large amount of samples which I assume add up to the amount in a bottle - is that not false advertising? Buyer beware

25 March 2025
Unprompted review
Skin Pep logo

Reply from Skin Pep

Dear Rhona,

We’re sorry to hear that you remain unhappy despite us resolving your issue promptly once we were made aware. After reading your review, we investigated and found that we had not received any confirmation that your return had been posted. As soon as you replied, we processed your full refund immediately, before even receiving your return, as promised.

You also kindly stated that you would update your review to reflect this, and we’re disappointed this hasn’t yet been done.

We also provided evidence that your order was correctly fulfilled (4 x 2ml sachets per cream, totalling 14ml per item), exactly as described and shown in your order confirmation.

As a small, independent company, we take pride in our high standards of customer service and transparency. A title like “Buyer Beware” can be seriously damaging and gives a misleading impression, especially when we've gone out of our way to resolve the issue in good faith and at a financial loss.

We remain committed to fairness and outstanding service, and we hope future customers will see this reply and judge us by our actions, not assumptions.

Warm regards,
Simon
SkinPep Customer Care

Rated 5 out of 5 stars

TikTok purchase

Love their hydrolysed collagen, I buy both the bovine and marine versions and mix the 2 - they completely dissolve with no problems and taste great, there is no nasty aftertaste. I ordered on Sat 19th and order arrived Thurs 24th, Easter weekend was in between so I think the order arrived quite quickly considering. Included was a decent amount of complimentary samples. Will continue buying their collagen and considering trying out their skincare too!

19 April 2025
Unprompted review
Rated 5 out of 5 stars

I like the quality of their products

I like the quality of their products, and efficient prompt service. They also have good offers, with samples that are nice to try. My skin is problematic, but l have never had a negative reaction to anything they have sent.
I am a regular customer and recommend SkinPep.

8 April 2025
Rated 5 out of 5 stars

This is the second time I have ordered…

This is the second time I have ordered the bovine and marine collagen as it is of high quality and I felt the difference whilst I used it, the delivery is quick and the company are very generous with sending out good size free products
I used the free marine collagen, I then placed an order for it

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic product of Bovine Collagen

Fantastic product of Bovine Collagen. Cannot believe what a fabulous company this is. I have been taking Collagen for a long time. Tried this & not disappointed. Value for money. Great free samples. This company is not greedy & looks after you.
Ordered order order!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

SkinPep Review



SkinPep Review – A Game Changer for Skin Renewal

Being over 50, I’ve tried countless skincare products, but SkinPep stands out as the best I’ve ever used. Their products truly live up to their promises in terms of quality and effectiveness. I started with the collagen capsules, and the results were so fantastic that I couldn’t stop ordering everything—from serums to day and night skincare. My skin has never felt more renewed and radiant!

Another great bonus? Every order comes with a bag of free products, making the experience even more worthwhile. Highly recommended for anyone looking for real, visible results in their skincare routine!
Linda C

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Love this company!

Love this company! Premium, quality skincare at very affordable prices. I've tried eye creams, serums and retinol and they are all fantastic.

They always include samples too (sachets are ideal for travelling).

At the moment my favourite products are the marine collagen and skin rollers, signed up to a subscription for the collagen and they included a free bag of bovine collagen with my last order - looking forward to giving that a try too 😊

Customer service is great, i had an issue with a roller arriving broken and it was replaced easily after sending a quick photo. Would highly recommend this company.

10 March 2025
Unprompted review

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