I called Skinny. RX and spoke with Joyce. She promptly and efficiently analyzed my information and forwarded me to the Clinical Team , who would be able to help me with my question. I really a... See more
Company replied
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Review summary
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Reviews shaping this summary
After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome.... See more
Company replied
Joice was great and answered all my questions and concerns. The program is working great. Less than a month into using the injectable option and I’m over 15 pounds down (compounded pills did NOT yield... See more
Company replied
My customer service rep Carmelyn was exceptional. She made everything clear and simple to start my journey with SkinnyRX. She educated me on my procedure and product that I will be starting gave me al... See more
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Company details
- Weight Loss Service
- Health Consultant
- Holistic Medicine Practitioner
- Online Pharmacy
- Online Prescription Medication Vendor
- Wellness Program
Written by the company
SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
Contact info
United States
- 1-888-979-9580
- support@skinnyrx.com
- skinnyrx.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Jimmabelle knows she's appreciated. Feedback like this really does mean a lot to the whole team. We're glad we could help!
Cyr - great customer service experience
Cyr answered all my questions in an asy to understand manner.
Tip notch customer service
13 April 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're really glad Cyr was able to make everything clear and easy to understand. That's exactly the experience we want every customer to have. We'll make sure to pass along your feedback. It truly means a lot to the whole team!
The customer services was amazing
The customer services was amazing. Cheaper prices than my last doctor
13 April 2026
Reply from SkinnyRx
Thank you so much for the kind words! We're glad our team made a great impression, and even happier we could offer a more affordable option. We're thrilled to have you with us!
Mary was very helpful and informative…
Mary was very helpful and informative in getting my account finalized and set up. Thank you.
13 April 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're really glad Mary was able to help get everything set up smoothly. We'll make sure she knows you appreciated her. Welcome aboard, and don't hesitate to reach out if you ever need anything!
Tirzepetide Tablets
I signed up for the dissolvable tirzepetide tablet and it took 30-60 minutes to dissolve under the tongue. My doctor thought it might be a bad compound and reminded me that this brand was not FDA approved. I quit taking it. I had no side effects for the two weeks I took it, nor did I notice any difference in my appetite.
Order #79123
9 March 2026
Unprompted review
Reply from SkinnyRx
Thanks for sharing your feedback. We're sorry to hear about your experience and want to help. Since only a partial name was provided, we're unable to locate your account to look into this further. Please give us a call at 888-979-9580, Mon-Fri 8am-8pm EST or Sat-Sun 9am-6pm EST and we'd be happy to assist!
Reply from SkinnyRx
Michael is going to love hearing this! Thank you so much for sharing your experience. We hold our team to a high standard, and it means everything when customers take the time to let us know we hit the mark. We hope to hear from you again soon!
After many attempts to get my…
After many attempts to get my prescription figured out I asked for a supervisor and Phil was able to get it all figured out and I received my medication in a few days! He was very helpful and very understanding!
7 April 2026
Unprompted review
Reply from SkinnyRx
We're so happy Phil came through for you! He's great at what he does, and we're glad he got everything squared away. Thank you for sticking with us — we're rooting for you!
First I did not realize that ordering…
First I did not realize that ordering one bottle put me into an automatic prescription. Two weeks into taking the first bottle of Tirzepatide I found my feet, ankles and hands extremely swollen and gained 8 lbs. My doctor immediately sent me for blood work and cautioned me to be aware of heart palpatations or shortness of breath and go immediately to the ER. Thankfully that hasn't happened. I stopped the medication which I now have 1 1/2 bottles left for $800 out of pocket. I have been off of it for two days and all of the swelling has gone back to normal. It was a complete waste of money and endangered my health.
1 April 2026
Unprompted review
Reply from SkinnyRx
Hi there, thank you for taking the time to share your experience. We're really sorry to hear about the health issues you experienced and we're glad to hear the swelling has subsided. We take feedback like this seriously and would love the opportunity to look into this for you. Since we don't have a full name, we're unable to locate your account, but please give us a call at 888-979-9580, Mon-Fri 8am-8pm EST or Sat-Sun 9am-6pm EST and we'll do our best to make this right.
Diary, brings me up to speed on the process of dosage change.
I needed to return a email I got from skinny Rx. And Dhary the representative needed me to tell him info on my dosage,I explained that I was trying to ask about a dosage increase and he was very considerate to how I was doing. I explained I was on my first month of a four month program and I was trying to find out when my next shipment would arrive or is scheduled to arrive date. Diary looked it up for me and advised me of the date that it should arrive,so I was very happy that he took the time to answer any questions that I would ask him. I think that he is a real good customer service representative and I thank skinny RX for staffing good people . Thank you Dhary for answering my concerns. Thank you.
11 April 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're so happy Dhary was able to take care of you and answer all your questions. He truly went above and beyond to make sure you felt heard, and we're lucky to have him on our team. We're rooting for you on your journey and can't wait to see your progress over these four months. We're always here if you need anything!
Mary was very professional and helpful.
Mary was very professional and helpful.
10 April 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We are thrilled to hear that Mary made such a great impression. We will be sure to pass along your kind words to her. We appreciate you taking the time to leave a review!
Aura the excellent customer service representative
Aura did an excellent job of assisting me with renewing my terzepatide plan today. She was very knowledgeable of the plans and even informed me of a discount available to me as an existing Skinny Rx customer.
10 April 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're really glad Aira was able to make your renewal process smooth and even help you save a little along the way. That's exactly the kind of experience we want every SkinnyRx member to have. We'll make sure she gets the recognition she deserves!
Carmenlyn Baquido
Carmenlyn Baquido, was very nice and helpful with explaining the details and the plan that is best fit for the me as a customer. I look forward to hearing from her again next month and hopefully l will be eligible for the payment plan.
9 April 2026
Reply from SkinnyRx
Thank you so much for sharing this! We are so happy to hear that Carmenlyn took the time to walk you through everything and help you find the best fit. She truly is wonderful, and we will make sure she sees this. We look forward to connecting with you again next month and fingers crossed on that payment plan!
Marie was very helpful and made my…easy
Marie was very helpful and made my experience smooth and painless
9 April 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We love hearing that Marie made your experience smooth and painless. That's exactly what we strive for, and she truly deserves the recognition. We'll make sure she knows you said so!
Aimee B is great
7 April 2026
Reply from SkinnyRx
Aimee B is a rockstar and we are so happy to hear she delivered! Thank you for taking the time to share this. We'll pass along the love.
Rodel was great!
9 April 2026
Unprompted review
Reply from SkinnyRx
We love hearing this! Rodel truly goes above and beyond for our members, and we're so glad that came through in your experience. Thank you for taking the time to share. It means a lot to the whole team!
Customer service
Aira was extremely helpful, understanding and answered all my questions thoroughly.
I appreciate the support!
9 April 2026
Unprompted review
Reply from SkinnyRx
Thank you for the kind words! We're so happy Aira took great care of you. We'll make sure she sees this. We appreciate you!
Reply from SkinnyRx
Thank you so much for the kind words! We're really glad Michael was able to help and we'll make sure he knows you took the time to share this. We hope to assist you again soon!
Easy communication.
Easy communication.. understanding English and speaking it well.. I appreciate her professionalism and helpful skills
9 April 2026
Reply from SkinnyRx
Thank you so much for the kind words! We're so happy to hear the communication was smooth and that you felt well taken care of. We'll make sure to pass this along!
Really great in helping me through the…
Really great in helping me through the process.
6 April 2026
Unprompted review
Reply from SkinnyRx
Thank you for the kind words! So happy we could help make the process easier for you.
I have always had great service
I have always had great service from SkinnyRx. Jimmabelle was very kind and professional when she called me about my refill. They have always had my health in mind when I have visited with them. Highly recommend.
8 April 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! Jimmabelle is wonderful and we're so happy that came through. We're grateful to be part of your health journey and look forward to taking care of you for a long time to come!
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