Aiysha was very helpful in sorting out my two refunds via WhatsApp. Although Aiysha was helpful, I had to query both my Sninnydip transactions - one out of stock item and one return. Skinnydip didn'... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a E gift voucher but this is as not received on the date I requested to be delivered. Waited 2 days then contacted customer services. Aiysha was very helpful and got this issue sorted and as s... See more
Skinny dip has some lovely items. I would say that clothing is quite oversized so stick to your regular size or size down. I had some issues with my return, this process did take a while however after... See more
Evri lost my parcel which wasn't great but I spoke with Lottie who was great and resolved my issue promptly.
Company details
Written by the company
Hiya we’re Skinnydip, a London based lifestyle brand built for all! We may look like part of a sassy girl band but everyone’s welcome in our gang. We don’t just create fashion for the cool and the kind, we try hard to make positive change in the world.
Contact info
Unit 2, 2 Centric Close, NW1 7EP, London, United Kingdom
- mail@skinnydiplondon.com
- skinnydiplondon.com
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer support
Great customer support. Every top is a great design. I’m not a massive fan of the DTF design but this still looks ok
8 July 2026
Unprompted review
Poor customer service, doubt you will ever receive your order…
I placed an order on 14th June and paid £4.50 for 3-5 day delivery. Contacted customer service a week later as the item still hadn’t been despatched. Was told it could take 7-10 days in a generic email. I then received an email to say it had been despatched, but 5 days later and still nothing.
I emailed again on 2nd July for an update on my parcel. The “track your order” button on the despatch email has no link attached to actually track your order and when you go through your account it makes you download an app, which also has no tracking information.
In reply to my email for an update, I was told I had been refunded. Not one of my questions was answered and I had clearly stated in the email I wanted tracking info not a refund. I replied and have had no reply from the company since.
I will mention I was given a 20% off discount code for my next order. But when I went to use the code on the SAME item I had already ordered once, the price of the item had gone up (bare in mind I never bought it on sale, I paid full price) and I was paying the exact same amount with the discount, so what was the point?
Would never purchase from here again and will be sharing.
7 July 2026
Unprompted review
Reply from Skinnydip London
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and completely understand how frustrating this must have been.
This is not the level of service we aim to provide. We sincerely apologise for the delays, the lack of clear communication regarding your order, and the confusion surrounding the tracking information. We also appreciate your feedback about the refund and discount code, as we understand why this left you feeling disappointed.
Your comments have been shared with our customer service and fulfilment teams so we can review what went wrong and improve our processes. We never want our customers to feel ignored or left without answers.
If you're willing to give us the opportunity to look into this further, please contact us directly at mail@skinnydiplondon.com with your order number, and we'll review your case in full to understand exactly what happened.
We genuinely appreciate your feedback and are sorry that we let you down on this occasion.
Amauche was very helpful and sorted my…
Amauche was very helpful and sorted my issue for me
7 July 2026
Unprompted review
LOVE my Skinnydip t-shirts
LOVE my Skinnydip t-shirts, GREAT quality.
My parcel was marked as being delivered to the wrong house, but the parcel wasn't there. I messaged the Customer Services team, Lottie replied, she was super helpful, got my order re-sent and kept me updated along the way.
Will be ordering again.
18 June 2026
Unprompted review
ORDER #2482016 (MAY 31, 2026)
Placed my order on 31st May, and received it on the 5th. Wasn’t to my liking as the cases expose the iPhone 17 camera panel so returned the order on 6th June. It arrived back with Skinnydip on the 8th June. It is now the 4th July and I am still waiting for my refund.
I’ve contacted them three times now, to be asked for my order details (which were sent) to be followed up with “Earlier this week we experienced a high volume of enquiries alongside significant delays with some Evri shipments. We understand how frustrating this has been, and we're sorry for the inconvenience.” What about the 2 weeks before that? It’s completely irrelevant and doesn’t even acknowledge my email.
Honestly I don’t often write negative reviews, but I’m at a loss over what to do right now. I’ve submitted a claim with my bank in the hope that I’ll get my money back.
I just think it’s ridiculous to hold my money for nearly a month for products I have successfully returned, it’s literally a breach of my consumer rights if we’re going to make a fuss about it.
You have all my details. If you’d like to discuss this further, feel free to actually email me back with a relevant response and solution.
6 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
Thank you for taking the time to leave your review. We're really sorry to hear about your experience and completely understand how frustrating it must be to have been waiting so long for your refund, especially after your return was delivered back to us.
We also apologise that our previous responses didn't address your concerns properly. We appreciate that receiving generic updates after providing your order details only added to your frustration, and that's not the level of service we aim to provide.
We've located your order and are looking into this as a priority. A member of our Customer Care team will be in touch with you directly as soon as possible with an update and to ensure this is resolved.
We're very sorry for the inconvenience caused and appreciate you bringing this to our attention.
Terrible
I don’t usually write reviews but I feel I had to for this occasion. I’m very disappointed in the service I’ve received as I ordered a T-Shirt for a birthday present which took a really long time to come for almost £5 delivery and it was also printed in the wrong coloured writing compared to what it was supposed to be. I have contacted the customer service team and haven’t heard back in almost a week and need this to be sorted out for the recipient as I had to give it as it was. I won’t be ordering from Skinnydip again based on this occasion and the disappointing customer service.
2 July 2026
Unprompted review
Reply from Skinnydip London
Hi,
We're so sorry to hear about your experience and completely understand your disappointment. This certainly isn't the level of service we aim to provide.
We're sorry your order took longer than expected to arrive, especially as it was a birthday gift, and that the T-shirt was printed with the wrong coloured writing. We also apologise that you've been waiting almost a week for a response from our customer service team.
We'd really like the opportunity to make this right. Please send us a private message with your order number and the email address used to place the order, and we'll look into this as a priority to find a suitable resolution.
Thank you for taking the time to share your feedback. We appreciate it and will use it to help improve both our products and our customer service.
Amauche Was super helpful!
Amauche Was super helpful when I hadn’t received a refund form a return and rectified the situation quickly. A***
29 June 2026
Unprompted review
Missing order
After a part of my order went missing I contacted the team and Lottie was very helpful, she’s checked up and saw that the items were now out of stock so gave me the option to refund or get store credit
She responded quickly to each email
24 June 2026
Unprompted review
Shocking returns policy…..
Had high hopes for this company but very disappointed! Ordered a t-shirt which took an age to come ( still saying not delivered on Shop ) returned as doesn’t fit using there preferred method and still waiting a refund ! Emailed several times to be fobbed off and told to wait 14 days ( twice ) I have and still no refund ! Avoid !!!!!
29 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must be.
We sincerely apologise for the delays with both the delivery tracking updates and your refund. While refunds can sometimes take time to process once a return has been received, we appreciate that you have already waited longer than expected and have had to contact us multiple times for updates.
We'd like the opportunity to investigate this further and get this resolved for you as quickly as possible. Please contact us directly with your order number, and a member of our team will review your case and provide an update on the status of your refund.
We value all customer feedback and are sorry that we have not met your expectations on this occasion.
2nd chance, won’t be a 3rd
Skinny dip have some good quality items, at a fair price, but unless you’ve got lots of patience probably best to order somewhere else.
1st time I tried them, had issues with a return / refund, and trying to contact them for any sort of a reply was frustrating to say the least.
Decided to give them another shot as every company can have an off day, still waiting for part of my order, after the date estimated as latest delivery, which of course when it’s for a gift, and a specific date, becomes a bit frustrating…. Again.
And yet again, trying to get a reply, and a reply that actually answers your query, is nigh on impossible.
Dare say if you order and things are straightforward, it seems a great buy, unfortunately it’s said most companies true performance is shown when things don’t go as planned, and this is where Skinny Dip is in my experience very poor.
So in summary, unless you’re willing to risk late arrival, delayed refunds, and the inability to contact anyone quickly or with the capability to help when you need it, consider ordering somewhere else !
21 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
Thank you for taking the time to share your feedback and for giving us a second chance despite your previous experience.
We're sorry to hear that you've encountered issues on more than one occasion, particularly with delivery delays, refunds, and the support you've received. We understand how disappointing it is when an order doesn't arrive within the expected timeframe, especially when it's intended as a gift for a specific occasion.
We also recognise your frustration regarding communication. Providing timely and helpful support is something we strive for, and we're sorry that we fell short of your expectations.
We appreciate your honest comments, as they help us identify areas where we need to improve. We'd like the opportunity to look into both your outstanding order and your previous concerns. Please reach out to us directly with your order details, and we'll ensure your case is reviewed by our team.
Thank you again for your feedback and for highlighting both the positive aspects of our products and the areas where we need to do better.
Returns process is utterly absurd
Returns process is utterly absurd. Customer service non existent. Repeating yourself dozens of times despite all the information being in the original email the bots are replying to. Cheap shirts with plastic prints. Don't bother.
28 June 2026
Unprompted review
Reply from Skinnydip London
We're sorry to hear about your experience. This is not the level of service we aim to provide.
We understand how frustrating it is to have to repeat information when seeking support, especially when you've already provided the necessary details. We also take feedback about our products seriously and are disappointed to learn that the shirts did not meet your expectations.
We'd like the opportunity to investigate both the return process and your customer service experience. Please contact us directly with your order number, and a member of our team will personally review your case and work towards a resolution.
Thank you for taking the time to share your feedback.
Amazing customer service
Amauche was absouluty amazing, had amazing customer support and made sure everything was sorted in the end. Thankyou so much
25 June 2026
Unprompted review
Really bad won’t order from
Really bad won’t order from
Again. I asked to cancel my order straight away, from then took 5 days for my order to be dispatched then I get a email to say it’s too late it’s been dispatched. If you’d emailed back within the 24 hours like it says it wouldn’t be too late. Then when I return the order it took two months for my to be refunded and that’s only cos I had to case for it. Then when I emailed about where is my refund I got a email to say you hadn’t received it yet even thought the tracking said you had two months ago! Shocking!!!!
17 April 2026
Unprompted review
Reply from Skinnydip London
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with both the cancellation request and the delay in receiving your refund.
We understand how frustrating it must have been to request a cancellation promptly, only to be informed later that the order had already been dispatched. We also appreciate your concerns regarding the communication delays and the length of time it took for your return to be processed and refunded.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We take feedback like yours seriously and will be reviewing what happened to identify where our processes and communication fell short.
If you haven't already done so, please contact us directly with your order details so we can investigate the matter fully and ensure everything has now been resolved correctly.
Thank you for bringing this to our attention.
Think twice before you order, you probably wont get it...
Avoid this company! Ordered a tshirt on the 17th June had no tracking information or update. Several emails were sent asking for this to be looked into and had zero response. Luckily I payed via PayPal so I went through them and got my refund. Have never ordered from them before and now I never will again and will tell everyone I know to AVIOD.
Scammy company and by all accounts im not the only 1 with issues with no delivery.... think twice before ordering anything.
24 June 2026
Unprompted review
Reply from Skinnydip London
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been not to receive updates regarding your order.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication you experienced when trying to contact us. We appreciate that, from your perspective, the absence of tracking information and responses understandably caused concern.
We would welcome the opportunity to investigate what happened with your order and review where our processes may have fallen short. If you're willing, please contact us directly with your order details so we can look into the issue further.
We regret that this experience has left you with a negative impression of our company and appreciate your feedback, as it helps us identify areas where we need to improve.
Customer service
Amauche promptly sorted out a problem I’d had with a phone strap I had ordered. I wouldn’t hesitate to order from this company again.
22 June 2026
Unprompted review
I never received my order
I never received my order, and was ignored by customer services when querying my order.
Basically stolen my money. Please don’t order from this company; learn from my mistake.
6 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
We're very sorry to hear about your experience. We understand how frustrating it is when an order does not arrive and you feel your concerns have not been addressed.
This is not the level of service we aim to provide. We'd like the opportunity to investigate what happened and work towards a resolution. Please contact us directly at molly.wilson@skinnydiplondon.com or send us a private message with your order number and contact details so we can look into this as a priority.
We sincerely apologise for the inconvenience caused and hope to resolve this for you as quickly as possible.
No customer service
SkinnyDip London have an offer - buy two cases for £45. I signed up to emails and got an email offering me 15% off my next order. The email didn't say "it can't be used in conjunction with a sale/offer". It wouldn't apply to my order and when I queried it, I got an extremely blunt email saying it can't be used with other offers. I emailed back asking if they could honour it given the lack of a caveat in their email and said it was misleading and I had no response.
Companies now don't think about the language they're using and forget it could be relied upon. There is no customer service at SkinnyDip London which is so disappointing as I was so excited to finally have a Skinnydip case.
23 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us left you feeling disappointed.
We understand your frustration regarding the 15% discount offer. We always aim to make our promotions and their terms as clear as possible, and we're sorry if the wording of the email led to different expectations. We also regret that our response did not leave you feeling heard or valued as a customer.
Providing helpful and respectful customer service is extremely important to us, so we're disappointed to learn that this was not your experience. We're also sorry that your follow-up email went unanswered.
We'd appreciate the opportunity to review this further. Please contact us directly with your order details, and a member of our team will be happy to investigate and discuss this with you.
Thank you for bringing this to our attention.
Lacking customer service
I bought a back up case back in December 2024 because it was Moomin themed and was excited to have it ready to go if I need to switch out my current case. Did that a couple weeks ago and the print on it started peeling badly even though it had never been used and kept safe. Contacted customer support and while I understand the purchase was made a while ago, it is still a quality issue I couldn’t have noticed before as I didn’t use it? No help whatsoever from customer service, just refusing to replace or refund or offer any goodwill for the experience. What a shame the excitement of the new case turned to this.
23 June 2026
Unprompted review
Reply from Skinnydip London
Hi Emily,
Thank you for taking the time to leave a review. We're sorry to hear that the case did not meet your expectations and that your experience with our customer service team left you feeling disappointed.
We understand your frustration, particularly as the case had been stored away and the issue only became apparent once you started using it. We appreciate that this meant you would not have had an opportunity to identify the problem sooner.
While our warranty and returns policies are based on the original purchase date, we always want our customers to feel listened to and supported when they raise concerns about product quality. We're sorry that this was not reflected in your experience.
If you'd be willing to get back in touch with us and provide your order details, we'd welcome the opportunity to review the matter again and see whether there is anything further we can do to help.
Great company and customer service!
Great company and customer service! Thank you to Alessia!
23 June 2026
Unprompted review
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