Skinnydip London Reviews 

Customer service was amazing and prompt. Thank you Amauche!

Order number: 2466169

I had an issue with my phone chain but Poppie solved it within minutes! Very helpful and kind, will absolutely be shopping here again :)

Order #2465834

I just came by to say that the customer care I received from Amauche was top notch. Amauche was really helpful in regards my constant Whatsapp queries about my order. The goods I received were so cool and really good quality, especially the jumper. I will definitely order from Skinnydip London again (heaven help my credit card)!

Thanks again, Amauche 😁😁😁

With love and Cinnamoroll,
Ros(alinda) ❤️

Alessia was so very helpful and quick at sorting my query. Smooth process throughout and my query was solved efficiently. 5/5

Molly really helped me with my queries and solved my order ( #2463931 ) issues for me.
Thank you x

Recently received my order #2461932, Every phone case I have I LOVE!!! Customer service team are always helpful, and the cases are absolutely stunning!
Special mention to Amauche who solved my query this morning too. Thank you!!

Update:
After posting the below review, skinny dip has got in touch with me and resolved the issue - thank you, though I suggest that you look at improving the customer service communication system so that it doesn’t have to be taken this far and waste so much of the customers time and cause stress.

I used the contact form due to problems with the products that I ordered. I had an immediate response from them asking me to send them photos, which I did, no response, followed it up, no response. I then refilled in the contact form again with the same issue, got the immediate response again asking for photos, and when I replied with them, I was again ghosted. I had no choice but to return them paying for the return costs myself, where customer service should have arranged for this to be returned and refunded without incurring fees since the products were poor quality. Very unhappy as a long time customer of skinny-dip I haven’t had this issue before and has now put me off ordering from them again if their customer service is just going to be non existent and ghosting me. Really disappointed.

Really helpful customer support! Thank you so much for all your help!

I had some issues with receiving the wrong order (#2466939) but Amauche was super helpful in giving me the option to have a direct return and a replacement! Super quick and reliable customer service :)

Ordered 2 tops from Skinny dip for my sisters birthday (ORDER #2461779), had issues with parcel not arriving with no updates but emailed the customer support and Lottie helped sort it by forwarding my delivery image and it was over the neighbours gate, so a big Thankyou to Lottie. Tops are amazing. 😍🫶

I recently ordered a personalised phone case from Skinnydip London (Order #2467942). Unfortunately the print placement on the case I received didn’t quite match the approved design preview, so I contacted customer services with some comparison photos.

Ava from the support team was incredibly kind, understanding and quick to help. My concern was resolved almost immediately with a full refund, and the communication throughout was friendly and professional.

While I was disappointed initially, the aftercare and willingness to help genuinely turned the experience into a positive one. It’s refreshing to deal with a company that clearly values customer satisfaction and responds with empathy rather than arguments.

Thank you again Ava and the Skinnydip team 💖 I look forward to reordering!

Ridiculous delivery times. My daughter is waiting patiently for her iphone cover before she can use it. There were no updates on the delivery for days. Messaging on FB was ignored. I sent an email to complain about the delivery being 11 days after ordering once I finally received the tracking information and the response was to send me back the tracking link I had already used to quote the slowness of said delivery? No offer of a delivery charge reduction or it being waived. £4:50 delivery charge is ridiculous- that should cover next day signed for never mind 11 days for a phone cover. And they wonder why people use Amazon.

I placed order #2469044 on Wednesday, and received an email from Lottie in Customer Services on Thursday to let me know the case I ordered was no longer available but she gave me 3 options to rectify this and was so lovely and prompt in replies. Hopefully the Disney Princess case comes back in stock soon so I can reorder as my daughter will love it!

Received my order quickly enough but their customer service is awful. I’d ordered a phone case and screen protector, the screen protector is for the wrong phone. They asked for a photo of the item which I sent, since then nothing, I’ve asked them twice for updates no response.

Their delivery times are dreadful. This is the 3rd time I have ordered through skinny dip and it is definitely is not 3-5 working days, every time it’s a different excuse.

Pyjamas l ordered didn't arrive. I contacted Skinnydip London to be told there were no pyjamas. Now, I'm trying to get a refund, but something very dodgy about the email in trying to reply to. No one's coming back to confirm they're going to send it. Think I've been scammed!

Everything came correctly and the costumer service was friendly!🩷

The customer service team at Skinnydip were amazing. This includes Amauche, Lottie and Ava that really helped me out with my order refund of a faulty product

Order number was #2432692

My order was stolen due to delivery issues(not company based). Amauche was extremely helpful in getting my order #2469575 re processed and a replacement sent out.

Thank you!!

I had to use the customer service due to my own error. The team were extremely helpful, they responded quickly and helped me resolve my problem. I dealt with Lottie, Alessia and Amauche. (All fantastic)
The quality of the products are great and I would highly recommend.
Order 2446972