Although the product I bought wasn't what I expected, the customer service from Sarah at skinmaze was brilliant. Very quick at replying, and giving recommendations to try and help me get the most out... See more
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I’ve been so impressed with SkinMaze from start to finish. Their website is easy to navigate, with a fantastic range of professional skincare brands, and the ordering process was seamless. My parcel... See more
I have been going to Skinmaze for over 10 years and have always been more than happy with the treatments and products. It’s a very calm, clean and relaxing environment - perfect for a pamper! Emil... See more
Skinmaze never lets me down . Super fast delivery ( literally next day ) plenty of stock and will contact immediately if not . I live in central london but, always go to them because they are so reli... See more
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4.6
Excellent
30 reviews
No history of asking for reviews
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VERY SWIFT AND EFFICIENT SERVICE ..
Have used this company for a few years now for my Jane Iredale Liquid Minerals Foundation. I buy two together at a special price. As long as I remain happy with the price I will continue to buy from them as the swiftness of service has always been good. Also their replies to emails are quick and efficient.
I recommend them.
..
30 November 2022
Unprompted review
Excellent
I discovered SkinMaze a little while ago and continue to be delighted with the product range, pricing and swift delivery as well as prompt responses to queries and problems. Throughly recommend
17 November 2022
Unprompted review
Professional?? I don't think so!
I recently purchased Skinceuticals C E Ferulic serum from this professional clinic and because I had used this product before, I knew what to expect. When I received the 2 so called luxury samples, they were so advanced in their oxidation that I did not dare apply them to my skin. The full size serum had a peachy brown colour and clearly was not as fresh as it should be. When I used the serum, it left a soapy film on my skin and it started to itch. When I looked more closely at the bottle, I questioned its authenticity.
SkinCeuticals is manufactured in the USA. The bottle I received was manufactured in France. The label did not say that the serum was patent pending and that this French company was distributing the serum on behalf of SkinCeuticals. Even the batch code and its location were different to where SkinCeuticals say it should be located. Also, the serum was not filled to the neck of the bottle and when shaken, it formed suds and remained frothy for a long time.
Given what I had paid, I had no choice but to request a return. I emailed this company 3x via their on-line form and to date have yet to receive a response. The matter was referred to the official SkinCeuticals retailer and dealt with swiftly. Need I say more!
Any professional who does not respond to customer concerns regarding the products it is selling is a red flag.
The batch code is there for a reason so in future, I will use that information to establish how old the serum I am spending £100+ actually is. If the contents are 6 months old or more, then I know the serum I have received has already started to oxidise. Given the price for 30ml, this is just unacceptable. As long as the product seal has not been broken, a refund cannot be refused.
9 August 2022
Unprompted review
Reasonably priced products
Reasonably priced favourite skincare products. Fast delivery. Will be ordering again.
4 August 2020
Unprompted review
I ordered twice now and was surprised…
I ordered twice now and was surprised by swift delivery and fair prices. Will order again
28 July 2020
Unprompted review
I ordered some samples to try
I ordered some samples to try, and received a few extra ones which I wasn't expecting :) I'm particularly impressed with one of the moisturiser samples, just one application has already got rid of the stubborn flaky patches on my skin. Quick delivery, and I will be ordering more from here in future :)
14 June 2017
Unprompted review
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