Prices are great and genuine products sent. Main issue is subscriptions are sent without any prior notice (60 days after signup and no check if I actually need the product yet) and no customer service... See more
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SkincareEssentials is your premier destination for prestige, professional-grade skincare and haircare typically only found in your dermatologist's office, luxury spa or salon.
Contact info
P.O Box 1172, 07620, Alpine, United States
- 800-909-6696
- info@skincareessentials.com
- skincareessentials.com
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Great sunscreen
I love the feel of the face sunscreen. My daughters dermatologist recommended it.
I canceled this order right after it…
I canceled this order right after it was placed as it was an accident. They state on the website they will process cancelations if done so within the time frame. No communication until the next day and at that point course they wouldn't. I won't be back. The customer service is terrible. Now I have to pay a restocking fee, waste time shipping the package back and wait on a almost $500 refund.
Great prices
Great prices! Love the discount codes. Some items were out of stock though. I need the Zo Primer Sunscreen, so I was a little disappointed about that. Overall great experience. Thank you.
Order came as promised and as expected.
Great price!
I immediately saw that the mailing…
I immediately saw that the mailing address was wrong and tried to correct it. I sent messages and got no response. The cream will sit in my Florida home until I return in the fall. This was VERY FRUSTRATING!
All products were in stock
All products were in stock, on sale, and shipped within 24 hours. Thanks!!!
Great products been with obagi for 10…
Great products been with obagi for 10 years and great experience dealing with your company
So easy to find my product and was in…
So easy to find my product and was in love with 30% off coupon. Thank You
Got here on time great price
Failure to Expedite Delivery
I submitted an order to the company on Wednesday. I needed the product by the weekend. They offered a very good price for the product such that I could order it from them and pay for expedited delivery and still save money. The product was supposed to be delivered on Friday. I have now learned they did not even create the shipping label until Friday. I see an estimated delivery of Tuesday. I would not have ordered and paid for expedited delivery this product from this company if I knew it would not arrive on Tuesday six days after I rdered it.
Everything was good.
Worthless Company!!
The website is not user friendly and this is coming from a IT person. I returned something they shipped wrong and they wanted to charge me for the stocking fee which was very high so I took a store credit. They received the product on 6/19/26 and as of 7/17/26 they still have not issued me a credit. But I also could not find anywhere on the site where the credit would show even if they did issue one. No one answers the 800 number, I would stay far away from this scam of a company!!!!!
I cancelled my subscription a couple…
I cancelled my subscription a couple months ago and I was still charged and I can't get through to anyone to refund my money and not send the products
The product came very quick
The product came very quick, sale was great, amazing service.
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