Skin and Shape Reviews 

175
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful team members for their professional guidance, noting that consultations are thorough, reassuring, and tailored to individual needs. Consumers also observe the exceptionally smooth user experience, emphasizing that ordering medications, arranging video calls, and receiving prompt responses is remarkably easy. People appreciate the top-tier communication, ongoing support, and thoughtful details like eco-friendly packaging, which make them feel genuinely cared for and confident throughout their entire journey. Reviewers consistently state that the high quality of products and dedicated customer service exceed expectations, making them eager to recommend the service to others.

What people talk about most

Service

People report high satisfaction with the service, praising the rapid response times, clear instructions, and... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally warm, professional, and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting attentive consultants and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the website is to navigate... See more

Product

Customers consistently note positive experiences with product, highlighting that deliveries are very quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've followed skin and shape for a while until I made the decision to try their weight loss treatments. Its been a slow journey, I never thought I'd be able to lose weight with PCOS but it's been am... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience using Wegovy through Skin & Shape. The whole process has been smooth from start to finish, with excellent communication and customer service throughout. A special th... See more

Company replied

Rated 5 out of 5 stars

I’ve been delighted with the guidance and support I’ve received throughout my weight loss journey. Whenever I’ve needed help or reassurance, support has always been just a message away. Not only hav... See more

Company replied

Rated 5 out of 5 stars

I am absolutely loving my experience with the skin & shape. Not only has it help transform my life but it’s also giving me my confidence back after having my four children and not being able to lose t... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Skin Care Clinic
  4. Weight Loss Service

Written by the company

🩺 UK-registered pharmacy 🍏 Weight management treatments 🤍 Qualified pharmacist prescribers 📦 Fast, discrete delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(175)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent

from start to finish, the experience was seamless and reliable, thanks to efficient service, a user-friendly platform, timely and professional communication, and a highly professional pharmacist zuhra who provided guidance as needed for skin care products.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

very helpful

very helpful

3 December 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Julie,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish!

I came across Skin and Shape through their TikTok channel and decided to give them a try. After submitting my application, I was contacted very quickly for verification and consultation – no long waits or chasing required.

What really impressed me was the quality of advice I received. I was provided warm, knowledgeable guidance on both the medication and dietary recommendations. They clearly know what they're doing and genuinely care about helping their customers.

My pens arrived just 2 days after I applied, and the pricing is significantly better than my previous supplier. The experience was so positive that my wife has now signed up too.

Highly, highly recommended!

2 December 2025
Unprompted review
Skin and Shape logo

Reply from Skin and Shape

Dear Hal,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Very helpful staff and when asked…

Very helpful staff and when asked questions they was answering

27 November 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Cora,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Excellent services

Excellent services

23 November 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Julie,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Very swift delivery

Very swift delivery, no delays at all

14 November 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Cynthia,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Zuhra is very professional and shows care and experience when dealing with my consultation. Highly recommend.

12 November 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Juli,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

So far so good! Thanks to zuhra

From questionnaires to consultations, skin and shape have been amazing. everything has been pretty much straight forward so far so good! Lots of advice and support hoping to be a successful journey with the help of my lovely practitioner zuhra

11 November 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Faheema,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, super quick communication and delivery

10 October 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Joanne,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

I had really excellent experience…

I had really excellent experience ,positive motivation,I’m happy so far with skin and shape🥰🥰

7 November 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Maria,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Fast service

Approval process was quick and efficient. No fuss, easy ordering.

14 October 2025
Skin and Shape logo

Reply from Skin and Shape

Dear L,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Amazing and fast service

Amazing first class service with responsive staff which were very helpful and responded quickly to any issues I needed solving. They also give out great advice on losing weight and healthy dietary on their TikTok and Instagram page. Highly recommended

19 October 2025
Skin and Shape logo

Reply from Skin and Shape

Dear Bash,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

Amazing customer service & very…

Amazing customer service & very professional. Highly recommended

17 September 2025
Unprompted review
Skin and Shape logo

Reply from Skin and Shape

Dear Amna,

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this pharmacy. The service was clear, simple, and very well organised, which made the whole process completely stress-free. The staff were professional, approachable, and clearly very knowledgeable — they explained everything thoroughly and made sure I felt comfortable at every step. All of my questions were answered with care and patience, and I left feeling fully informed and supported. It’s clear that they genuinely prioritise patient wellbeing. From beginning to end, everything was seamless, and I would confidently recommend them to anyone in need of a dependable and trustworthy pharmacy.

4 August 2025
Unprompted review
Skin and Shape logo

Reply from Skin and Shape

Thank you so much for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with Skin and Shape. Your support means a lot to our team, and we look forward to continuing to provide you with the best possible care and service.

Kind regards, Skin & Shape Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look