SKIMS Reviews 7,026

Great customer service! Pearl answered my questions very quickly and thoroughly. I was able to order a new item with ease. Thank you! Will definitely continue ordering SKIMS merchandise for it’s excellent quality and top notch customer service.

Perfect. Great product and customer service

Everything was absolutely great, fast delivery to Europe, nicely packaged. Bra fits perfectly, soft and comfortable. I love it🥰

I’m a repeat customer at Skims and love all of the things I’ve purchased. I’ve turned others towards scams, and they also are converts. My niece won’t wear anything but your product of line and was super excited when she went to the store in Chicago and got to try on all of the items there in person. I continue to be impressed with the above and beyond customer service that you offer, which makes shopping online so much more pleasant. Please don’t discontinue the cotton Jersey line. 5 stars all around: customer service, quality of products and durability and comfort.

Love it.
Products always serving. Shipping almost over night all the way up north to Norway.

My skims order was great. I had an amazing and fast experience in terms of timing & quality

i always love my purchases from skims. i still have items that are 2 years old still like new despite wearing them many, many times. their clothes are very soft and well made. they are absolutely worth what you pay for them. i will buy again and again if the quality stays the same! i just bought a few things in store last week!

Product, delivery, fit…everything is just easy.
Happy with each purchase

This concerns an order placed in November, received on 15.12.2025. I requested a return on 20.12.2025, but the return portal was not functioning properly. It took SKIMS over a month to generate a usable return label - customer service responses were slow and inconsistent throughout.

As soon as the label was finally issued in mid-January (15.01.2026), I returned the items (19.01.2026). The parcel was delivered to their warehouse (22.01.2026)
SKIMS processed only a partial refund.

I was then informed that one item was allegedly “missing” from the return. However, they have refused to provide any evidence to support this claim - no warehouse intake report, no recorded weight of the parcel upon arrival, and no video documentation of the package being opened.

Nearly $700 USD remains unpaid!!!

They are withholding a significant amount of money while declining to provide proof for their allegation.

The products themselves were fine. The return handling and lack of transparency were not.

I loved skims but recently a new brand has been launching lumieer and it is super premium.the first 100 will get a bundle

Everything I have ever ordered/been gifted from Skims over the past 5 years is HORRIBLE quality. I have had t-shirts, long sleeves, and boxers that within a month have holes in the armpits and the cuffs. I have 3 different pairs of boxers that the little sewn on tag completely just fell off. I cannot believe how low quality the materials are for how expensive it is.

Skims return policy is set up to force people to spend more money. they don’t do exchanges however i ordered 2 Cheeky briefs size large color sienna- the boxes were labeled correctly however both contained thongs size xx small in clay.
they refunded me for the items right away however, when you buy three pairs of underwear, cost is $39- otherwise they’re $20 each! So although they refunded me for two pair if I want to purchase what I originally ordered I’m gonna have to pay full price or buy an additional pair to enjoy $39. by the way, they told me I could keep or donate the incorrect items- laughable! but what am I gonna do with a size extra extra small when I wear a large in the wrong cut and the wrong color? These obviously are the underwear that don’t sell,… I get it you have shareholders and have to make your operating profit, but come on Kim stop ripping your customers off! This policy is NEFARIOUS!

Since delivery from Europe, standard delivery is fast and smooth. Please update your return policy regarding to European law. Items bought on sale can be returned.

Size is kinda hard to figure out, especially since I live overseas and have to order it. I can't try it on, so I just gave it to a friend

Size ok,colors ok and material very soft and comfortable

Ordering was easy. I love my bras! I had an issue with one of them, and customer service made it easy for me to return by sending me a return label free of charge.

It got here super fast, I love the material and it's so nice! Very cute too

S is too big but one tshirt was too small in s i dont know why

Skims was super helpful after hearing that one of my products broke on its first use. They were quick to solve the issue and find a solution that made us both happy. Will definitely shop here again!

Absolute woeful customer service. Ordered an item 3 weeks ago which subsequently got lost in the post. Following multiple attempts to reach out and get a response.
Their responses are vague, and untimely. When sending out an email, the automated response indicates a 1-2 business day response which never occurs on time.
I am still at this point awaiting a response from Skims for the correct response of issuing a refund for the lost product.

Skims products are good. Bought as a gift which was enjoyed by my girlfriend