SkiEssentials Reviews 97

excellent customer service
there was an unexpected issue with my ski order which they immediately addressed and exceeded my expectations by helping me get great gear

Ordered some Salomon skins from ski essentials based on the their recommendations of length, based on my weight. According to their website, the ideal length was 198 or even 206 cms. I ordered 198 cms. However the skis are much too long for me, at the factory setting there is no kick at all, even on the flat. I adjusted the bindings and got some kick but still not enough to get uphill. The return policy they have is a joke, they won't take anything back that's been used, but needless to say it's impossible to know if skis work for you without using them-the customer service rep I spoke to all but admitted this, so I'm stuck with a pair of skis that don't work well for me, and it was based on their recommendations. Also buyer beware, the nominal 30 day return policy starts on the day you place the order, not the date you receive the order, and shipping is slow, takes about 2 weeks.

Top-of-the-line in every regard; SkiEssentials delivers extraordinary service with the world's best ski equipment.
Highly responsive to ski order fulfillment and product information.
SkiEssentials is truly a company staffed by experts.

Responsible and responsive. My experience is that they usually follow up within 24 hours. Recently they have been slammed with demands, but they are trying hard to keep up. Processing time could vary, due to weather patterns and storms hitting different areas in the U.S. Overall, I think they are reliable. Would recommend.

Ordered a ski package on 1/23/2026. Called on 1 26/2026 and item had not shipped. Got an excuse that they were jammed up due to Christmas and New Years. I told then I needed them by 1/30/2026. They said they would try and get back to me. They never called or emailed me back. I called on 1/30/2026 and cancelled. Very dissapointed in the service and would recommend NOT ordering from them unless you want to wait a month of Sundays.

This is a SKI ESSENTIALS CUSTOMER SERVICE review, not a product review. Seller sent incorrect product of significantly lower value. Sellers response was, apologies for the error, return product (will refund purchase once they receive) and repurchase item (now I have two product charges on my account & have to wait for them to give me original refund for incorrect item THEY sent). No offer for expedited shipping or discount for time required for me to print new label, repackage and drive to UPS (not close by). Nothing to recognize their error & my inconvenience. Was hoping to have warm toes for ski trip, now I just have a large credit card bill, no product, and lots of frustration. Ordered through Amazon but fulfilled and spoke directly to Ski Essentials.

This was the single worst online shopping experience of my life. I saw all of the commercials, you tube videos and got lots of emails so I assumed they were on top of their game. I tried to order 3 sets of skis for Christmas presents as we were going on a ski vacation on the December 27th. Luckily they did not have one of the skis in stock so I ordered from Al's ski barn on December 2nd and received my skis with mounted bindings on December 8th after a few emails back and forth. their communication was phenomenal.

I placed the order from Ski Essentials on December 1st and after I received my other set of skis from Al's I reached out to Ski Essentials a few days later when they had not yet arrived. This is where the frustration really set in. One thing that I do not like is a lack of communication or responses to chats or emails. Forget about getting a hold of them by phone. I must have spent 6 hours of my time trying to get answers to no avail. I finally got an email saying if I wanted faster shipping I could upgrade my order to 2nd day air for an additional $100. It was about 2 weeks since I placed my order and they still did not ship out...WTF. Needless to say I was not happy. You can leave a message but won't get a call back. It took a few days to finally get one person named Crystal to help. She was good and updated the shipping on what I though was both sets of skis for 2 day shipping. At this time it was now December 17th and I did get one set on 12/19 but could not get any response on the other set of skis. I finally had enough and demanded a response by 12pm on December 18th or I wanted the order canceled and refunded. I had no faith I would get the skis before Christmas so I ordered them from Backcountry. I placed the order with them at 12:10pm on 12/18 and then received a response from Ski Essentials around 12:50 saying they were sorry and they would put a rush on the order and send out immediately. I told them it was too late I already ordered another pair of skis so they did refund my money.
I got the Skis from Backcountry on 12/20. The only person that ever responded was Krystal. I think this place takes on too many orders and does not have the ability to get them out the door. If you have unlimited time and do not care about waiting more than 3 weeks this is your place. I sure hope this was just bad timing and a real limited issue.

Horrible experience. Placed an order 2 weeks before Christmas (i didn't need the skis until January 5th) No expected ship/delivery date was provided.

After 10 days and not hearing from them - I tried to contact them. I called twice, emailed multiple times, waited on live chat for more than 2 hours - NOTHING.

FINALLY - someone replied (after 10 days) and nothing had been done on our order yet.

We cancelled the order and ordered from another company - but had to pay nearly $300 for 3 day shipping (or we wouldn't have had skis for our trip)

If you can't handle the business, then don't accept it.

I had a very disappointing experience with this company. They list products online at lower prices to attract customers, but after payment is made, they send an email claiming that the price has increased and demand the difference. When I rightfully questioned this, they cancelled my order without my consent.

Their customer service, particularly from a representative named Eric, was unhelpful and dismissive. Instead of resolving the issue, they avoided accountability. This is not how a professional business should treat its customers.

I strongly advise against buying from them as the pricing tactics are misleading and the customer service is unacceptable.

The team was incredibly helpful, quick to respond, and truly went above and beyond to make sure I got exactly what I needed. Friendly, knowledgeable, and genuinely cared about my experience—an absolute pleasure to shop with. Highly recommend!

Bought a set of skies from these guys a year or so ago. Surprised they only have 4 stars as their service was a solid 5 stars. Ordered skies, gave them my sole length on the boots then they put a fresh coat of wax on free of charge and threw in free shipping 900 miles away. Great service and the best prices at the time.

Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season.
Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back.
Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.

I ordered a pair of ski on Ski Essential's website. Not knowing them, I had limited expectations. 24h later the ski were packed, shipped, tracking number received.
As I had possible issues with UPS, i reached SkiEssentials and their team were very responsive, providing instant response with accurate info.
Very happy with my overall experience: Good deal, great followup and support. Kudos.

Went to my local ski shop to buy a pair. They were asking $500 for only the skis. I found the EXACT same skis along with boots and poles for $494 on ski essentials website. I asked a question through the chat feature at 9pm and received an immediate response. Free shipping only took a few days. Would recommend ski essentials to anyone

Great customer service, price and overall experience. Stood by their product when it would have been easy to make excuses. Bought a helmet on sale. When it arrived, the color was very different from the picture on the website -- was Barney purple and not blue. I think the issue may be with the manufacturer's stock photo and not the store. But by the time it arrived, the other colors I was considering were either no longer available in my size or no longer on sale. Called the store directly and spoke to Conner who was very responsive and helpful. Conner agreed to exchange the helmet for a color that was no longer on sale (had me buy the alternative color and agreed to refund the full price helmet when they received the sale helmet back at the store, given they were selling out) AND emailed a prepaid label for the return of the purple helmet. Can't ask for any more. Will definitely shop here again!

Good pricing and fast shipping - even all the way to California. More than that, I had a fantastic experience with their customer service. They don’t seem to answer their phone, but emails received prompt and full responses. Had such a great experience, I ordered a second set of skis for my son the week after.

Ordered a snowboard, arrived in 5 days even with international shipping to Singapore, well packaged.

BEAWARE !!! Negative experience, i order my ski 26 days before our trip) 10 days later still no updates about delivery,,,i Contacted them, John tried to help)) and send me bigger ski than i ordered, but didnt told me about that, Not so honest company and managers. BEAWARE!!! Better to order skis from Europe. I ordered second ski for my wife from GERMANY it was cheaper and delivery was in 1 week in time like seller tell on site.

Ordered two pair of xcounrty ski boots Dec 23, returned them due to incorrect biding fitment with zero help from ski essentials.com. I finally got my refund on feb 9th. What a crap supplier, I will never ever ever waste my time with these jokers again, off to my my local shop because they help me.

Amazing people: friendly, knowledgeable, and incredibly patient. I learned a lot and really felt they had my best interest. They even talked me down from a more expensive ski because they knew what I was looking for. I will never go anywhere else to buy ski equipment other than ski essentials and Pinnacle (their B&M)