SJB Financial LTD Reviews 

244
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and providing clear explanations, making complex processes easy to understand. Many reviewers highlight the smooth, straightforward, and stress-free service, which significantly eases potentially daunting processes like securing a mortgage. The team is consistently noted for going above and beyond, offering exceptional support and guidance throughout the entire journey. They are always available to answer questions, provide timely updates, and demonstrate a proactive approach, contributing to a highly reliable and positive user experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the exceptional and professional... See more

Customer service

People report positive experiences with customer service, highlighting the clear explanations and support... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

We've used SJB Financial a few times when purchasing properties. We've worked very closely with Natalie and she has always provided service to the highest standard. Natalie provides support eve... See more

Company replied

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

244 reviews

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5.0

All reviews

(244)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, very thorough and attentive to our needs made sure everything was taken care of and was on hand for whatever we needed

Highly recommend

28 June 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review, it was a pleasure helping you.

Rated 5 out of 5 stars

A friendly and helpful local firm

Natalie, Susan and Anita at SJB helped us to re-mortgage as our fixed term rate was ending. They were very helpful in explaining how the process would work and following up with our solicitors. We completed on time with very few issues along the way. We thank them all for their support and would recommend SJB to others.

3 June 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review it was a pleasure helping you.

Rated 5 out of 5 stars

Natalie has been brilliant throughout

Natalie has been brilliant throughout. She explained everything thoroughly and made the whole process easy and stress free. I couldn’t recommended Natalie and SJB Financial enough!

20 April 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend using SJB Financial when looking for a mortgage. As a first time buyer, Natalie made the process really easy to understand and kept me updated throughout the whole process. Nothing was ever too much bother and was always reachable.

22 March 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we wish you good luck in your new home.

Rated 5 out of 5 stars

I could not recommend SJB more

I could not recommend SJB more, Sue helped us with remortgaging. It was honestly effortless on our part. Sue explained all the options we had and took all the steps away which we normally would have had. as we was early on remortgaging she kept us updated most weeks to see if the interests rates had changed to make sure we got the best offer. We recommend 100% such friendly and knowable company and staff, who i felt went above and beyond for me and my partner.

8 March 2024
Unprompted review
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Reply from SJB Financial LTD

Thank your for your lovely review it was a pleasure helping you both.

Rated 5 out of 5 stars

Highly recommend SJB Financial

We were first time buyers and really nervous about the process of buying our first home. Sue was amazing and was always happy to help and answer any questions we had. What we expected to be an extremely stressful process ended up being very smooth sailing and stress free thanks to Sue. Would highly recommend SJB Financial!

12 January 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review I hope you are enjoying your new home.

Rated 5 out of 5 stars

Susan was superb

Susan was superb, worked very hard to find a lender with a Mortgage that will benefit me and my family.

5 March 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Recommend highly

Amazing services once again, a returning customer and will be using Sue's services in the long term.
Highly recommend, services are seamless and meets beyond expectations.

1 March 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you again.

Rated 5 out of 5 stars

Excellent service, highly recommended

Hi all,
I have been using this firm SJB F LTD for the past few properties that are bought and also mortgaged honestly hands up to the service that they provide excellent professional on time., they even helped me with issues that has nothing to do with them. All this experience and amazing service has been provided by Natalie Thorn. Once again a huge thank you

28 February 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Natalie is outstanding in her work.

Natalie is outstanding in her work.
Not only she goes extra mile to look for best possible outcome for a customer Natalie is prompt and proactive in communications.
Highly recommended for anyone looking for anything related to mortages!!

4 March 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback.

Rated 5 out of 5 stars

5* service

I couldn’t recommended Susan and her team enough. They were so friendly and helpful every step of the way. I have been using Susan for 6 years now and I will be continuing to do so and recommending her to others. Thanks for all your help ❤️

23 February 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it has always been a pleasure helping you.

Rated 5 out of 5 stars

Natalie and the guys at SJB Financial…

Natalie and the guys at SJB Financial were fantastic in helping me with not only my mortgage but through the whole moving process, would highly recommend them.

3 January 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you very much for your lovely review.

Rated 5 out of 5 stars

I cannot speak highly enough of Natalie…

I cannot speak highly enough of Natalie Thorn, Natalie run through everything with me, step by step and pulled out all the stop to ensure the whole process was as painless to me as possible.
I will never ask anyone else to help me with any future financial matters, sorry Natalie you're stuck with me now.
Once again, many thanks for everything :-)

12 January 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you in the future.

Rated 5 out of 5 stars

Friendly, helpful, easy

Natalie was so friendly and helpful right from the outset, made the whole process easy for us and was always quick to respond to any questions that we had. I could not recommend enough. Thank you :)

13 October 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Mortgage Renewal

This was our 2nd time dealing with SJB and Suzie, as it was mine and my housemates mortgage renewal after a 2 year fixed.
As always and once again this time around Suzie was brilliant with getting us the best possible rate, and helping this be a stress free process. Her communication and the way we was kept in the loop was brilliant, and it made the process a quick turnaround.
Suzie is always on hand to help with any additional queries or questions that you have.
I would highly recommend!
Thanks an again Suzie and SJB, we really appreciate it.
Bobby and Matt.

19 December 2023
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, we look forward to helping you again in the future.

Rated 5 out of 5 stars

I have remortgaged with Natalie's…

I have remortgaged with Natalie's support during these difficult times of rates increasing. Natalie has been so patient and understanding, she contacted me ahead of time to ensure I could lock in to a good rate. Natalie answered all my questions and went above and beyond to ensure everything went smoothly. I would high recommend SJB financial to family and friends.

14 November 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Natalie and Anita really went above and…

Natalie and Anita really went above and beyond for us and made buying our first home so much easier, even after their job was done they still helped us in arranging insurances and answered every question we had, really recommended.

6 December 2023
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and we wish you good luck in your new home.

Rated 5 out of 5 stars

Remortgage of Property

This is the third time that Susan has now arranged a remortgage for my property. Susan is very knowledgeable and professional in her work. Susan offered me the best rates on the market at that time and guided me through the whole process. Would recommend using SJB Financial.

5 December 2023
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and your repeat business. We look forward to helping you again in the future.

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