SJB Financial LTD Reviews 

241
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly supportive, providing exceptional service. Many highlight the smooth user experience, noting clear explanations, efficient communication, and quick responses that make complex situations stress-free. Reviewers appreciate the personalized approach, feeling well-supported and informed throughout their journey. This dedication ensures a seamless process, from initial discussions to securing favorable outcomes like interest rates or property completion. Many consumers strongly recommend the company, highlighting the team's commitment to achieving the best results for clients.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Reviewers consistently express high satisfaction with the service, highlighting the team's dedication,... See more

Customer service

Clients share positive opinions on customer service, highlighting the clear explanations and support provided... See more

User experience

Customers consistently note positive experiences with user experience, finding processes smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

We've used SJB Financial a few times when purchasing properties. We've worked very closely with Natalie and she has always provided service to the highest standard. Natalie provides support eve... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

Susan and her team are amazing. Susan explained everything to me and made sure I had an understanding of the entire process. Her and her team go above and beyond. Fast to respond to any queries and qu... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

241 reviews

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5.0

All reviews

(241)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional level of service and…

Exceptional level of service and expertise. I have turned to Susan and her team for many years now and will continue to do so. Thank you

27 January 2026
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for yoru lovely review and return business.

Rated 5 out of 5 stars

Above and Beyond!

Sue and her team have been fab! We recently purchased our first home and were clueless to the whole process, they took the time to explain every step to us, constantly making sure we got the best deals!
We wouldn’t have been able to do it without them!

2 February 2026
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

It was a pleasure helping you, thank you for your kind review.

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Very patient polite and considerate. Excellent service. 👏👏👏

2 February 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review

Rated 5 out of 5 stars

Excellent service.

Excellent service.. go the extra mile too get everything sorted for you

23 January 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru kind review

Rated 5 out of 5 stars

Susan Bray was excellent

Susan Bray was excellent, couldn't have asked for anyone better. She patiently explained everything I asked about as a first time buyer, worked without any delays through every step, chased for updates from solicitors up until completion, and also regularly checked for better rates on the original mortgage offer! I would highly recommend Sue and the team at SJB Financial LTD.

9 January 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru review, it was a pleasure helping you.

Rated 5 out of 5 stars

Exceptional service as always

Exceptional service as always. Researched the market thoroughly for the best rate and kept us well informed at all stages of the mortgage process. Took away all of the stress and organisation from me at a busy time. Always quick to respond to our questions and was very polite when chasing me and my wife for info - sorry about that.
Many thanks

13 January 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review it was a pleasure helping you.

Rated 5 out of 5 stars

Fantastic experience

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she will respond in a matter of minutes! Natalie has made the process stress free for both my partner and I during a rough 2025 of a family bereavement, she has shown such patience and empathy. Thank you so much for all your support.

6 January 2026
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

All the staff are friendly and helpful…

All the staff are friendly and helpful available whenever you need them and get the job done thank you x

15 October 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru review, it was a pleasure helping you.

Rated 5 out of 5 stars

I have had a good experience with Susan…

I have had a good experience with Susan Bray. She worked us through the stages, making the process seamless. Even when we were anxious about the legal delays, she followed up until completion. We will recommend her and SJB financials anytime.

29 November 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your feedback, it was a pleasure helping you.

Rated 5 out of 5 stars

Re-Mortgage

All questions simply asked and easy to follow. Smooth process with all of my question answered quickly and in plain English

27 November 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for yoru review, we were pleased to help you with your mortgage.

Rated 5 out of 5 stars

Really great team

Really great team. They get you great deals and they will work through the whole process with you throughout your journey of getting a mortgage to getting your property. Always available whenever you email. I have used their services on several occasions

Can't say enough about Natalie and Susan.

15 May 2025
Unprompted review
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Reply from SJB Financial LTD

It was a pleasure helping you again, thank you for your review.

Rated 5 out of 5 stars

Great experience for a first time buyer.

As a first time buyer, what can I say? Susan and her team made my experience one to remember, Susan and team answered all our questions however big or small. They made the process so smoothly and I have recommended them to my friends and all on my social media platforms too. A massive thank you for everything you guys have done for us.

27 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for yoru lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

SJB Finance 5* review

Our Mortgage broker Susan went above and beyond to ensure our mortgage process was smooth and not stressful. Would highly recommend her and her team! Fab company with fab service!

27 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for yoru review, it was great helping you.

Rated 5 out of 5 stars

Proactive team

Susan and the team were extremely proactive at every stage of the process and explained things in great detail. Highly recommend.

20 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for yoru review, it was a pleasure helping you both.

Rated 5 out of 5 stars

Regular customer

Ive been using Sue since getting my first mortgage, always helpful prompt and efficient at getting the right applications over the line.

31 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it's been a pleasure helping you over the years.

Rated 5 out of 5 stars

Amazing service from Natalie

Amazing service from Natalie! Felt like dealing with family member! So much care and help along this hard process! Thank you for being so amazing ❤️

30 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your kind review.

Rated 5 out of 5 stars

A breath of fresh air

Natalie has been a breath of fresh air throughout the whole process of buying a house. She made it so easy for us to be able to get a mortgage and was with us every step of the way. Natalie took time out of her non working day to make sure comms were up to date with us and also provided sound advice for both mortgage and life cover. We can’t thank Natalie enough and would recommend her services to anyone looking for a mortgage!

27 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for yoru lovely review.

Rated 5 out of 5 stars

Susan and her team are fantastic

Susan and her team are fantastic, professional, helpful, caring they were just a delight to deal with. Our move was quite difficult and they were so understanding nothing was to much trouble.
Thankyou soo much for everything you did.

8 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a bumpy road but we got there in the end.

Rated 5 out of 5 stars

Highly recommended for the most complex of asks

Considering we had exceptionally complicated circumstances, nothing was too much for Susan. She was on hand EVERY step of the way, doing everything she could to secure us the best mortgage. And even after finding the perfect one, continued to update us on any changes to interest rates to ensure we received the best deal. This is the third mortgage Susan has secure for us, and we couldn't be happier.

1 October 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you again.

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